Do you feel that you are “unlucky” when making hiring decisions?
Have you ever hired someone and then within a few days realized that this isn’t the right fit?
Would you like to avoid common hiring mistakes?
Would you like some tips on how to improve your hiring process?
Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions.
Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees.
Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI).
Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers.
I help you manage the pink elephant in the room!
See all the show notes at https://PracticeManagementNuggets.Live
How To Include Cybersecurity In Your Privacy Impact Assessment
Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols.
According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021.
A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business.
Does Your PIA Include Cybersecurity Risks and Mitigation Plan?
You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business.
In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA.
#BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA
See all the show notes and links on our website!
Have you ever said, If only
then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice.
Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience.
See all the show notes at PracticeManagementNuggets.Live/virtual-medical-office-administration/
Have you ever had an employee who has made a mistake and now you’re scrambling about what to do next?
Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees.
Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident.
Sometimes, our employees have been directly involved in the incident. For example:
When employees and healthcare providers fail to meet our expectations sanctions or discipline may be appropriate.
In this episode #105 of the Practice Management Nuggets Podcast, guest human resources expert Stacey Messner, Leader in HR gives practical advice to clinic managers and privacy officers to navigate difficult conversations after an employee makes a mistake, addressing employee performance improvement and workplace restoration practices.
Show Notes
00:00 Welcome
01:00 Introduction Stacey Messner, Leader In HR
StaceyMessner.com
05:29 Stacey Messner’s #1 Tip for Healthcare Providers and Clinic Managers about managing human resources.
06:37 Scenario: Privacy incident in Ontario using workplace restoration
Office of the Information and Privacy Commissioner (IPC), PHIPA Decision 163. 20221-10-19. https://decisions.ipc.on.ca/ipc-cipvp/phipa/en/item/515275/index.do
10:09 Workplace restoration is about trust
14:39 Scenario: Looking at patient records
17:36 HR Checklist
19:16 What happened from their perspective? Being a better listener
26:37 Other scenarios
33:29 Consequences – Practice Management Success Tips
34:21 Get Stacey Messner Listen Differently Tip Sheet at https://StaceyMessner.com
See all the show notes: https://PracticeManagementNuggets.Live
In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well.
You can accomplish these goals when you build your authority, appeal, and profits as an author.
When it comes to writing a book, people are usually in one camp or another. The first camp thinks it’s easy and the second camp thinks it’s too daunting to tackle.
The fact of the matter is that both groups need strategies and with these strategies they can be successful.
Breaking strategies down into manageable nuggets is where authors find success.
Before you even consider strategies, however, you need to think about your why. That’s where the power of success lies. Once you are clear about your why, that gives you the mental energy to complete your book.
Linda will walk you through some of the essentials for creating a profitable book that represents you well.
If you have thought about becoming an authorpreneur, self-publishing, or want to publish in a traditional format, Linda Stirling can help you with that!
See all the show notes: https://PracticeManagementNuggets.Live
Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding
See all the show notes at https://PracticeManagementNuggets.Live
In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business.
Healthcare providers learn their skills at medical school, but don’t learn how to make their business profitable.
Tammy Hyska can help you have a profitable business from day #1!
Did you know that one of the best ways you can serve your customers better is by having a more profitable business?
You can have a more profitable business starting tomorrow--even if you're not a "numbers person"!
Tammy Hyska will help you avoid money stress with these tips to set up the financial side of your business the right way– in words that we all can understand!
See all the show notes: https://PracticeManagementNuggets.Live
In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice.
Then you need customizable templates to help you set up your business, operate your brick and mortar local business, or your online business!
Corrine Boudreau of Online Legal Essentials can help you!
Corinne has developed guided legal templates for Canadians doing business online.
Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.
You know that I love templates – and tips, tools, and training to make it easy!
Corinne delivers this for you!
Corinne Boudreau will explain the essential business documents that you need to start a new healthcare practice – in words that we all can understand!
Meet Corinne Boudreau
Corinne is the daughter of a teacher and a lawyer - which probably explains a lot about her desire to share and explain the legal stuff.
After escaping many years of the big law firm life (aka the "soul-sucking situation"), Corinne started her entrepreneurial legal journey in 2012.
What started as a 40-hour in-person legal course developed for small business owners has now also turned into guided legal templates for Canadians doing business online.
Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.
Corinne is originally from Cape Breton Island and lives in Halifax, Nova Scotia with her spouse, Martin, two teenagers Enya and Owen, and new rescue pup, Kiwi.
Corinne’s hobbies include playing guitar with her band “The Mother Pluckers” and playing hockey.
Corinne's motto is "Work Hard. Have Fun. Give Back."
www.instagram.com/lawyercorinne
https://twitter.com/lawyercorinne
https://www.facebook.com/onlinelegalessentials
https://onlinelegalessentials.ca
https://clubhousedb.com/user/lawyercorinne
https://www.linkedin.com/in/corinne-boudreau-9b7b144/
My Takeaways
Corinne’s recommendations of the essential business documents for a new healthcare practice are based on relationships. Relationships are triggers for business documents to improve communication and expectations – get it in writing!
For example:
Also, whether you have a brick and mortar local business or an online business, make sure that you are projecting yourself as a trustworthy business owner with a professional presence on your website. This includes having a privacy policy, copyright notice, disclaimers, terms of use documents. Remember Corinne’s #1 tip – get it in writing!
Get started right away with the free Ultimate Checklist for Running a Business Online in Canada.
01:35 Introduction Corinne Boudreau, Online Legal Essentials
04:47 Corinne’s #1 Tip
06:18 What are the essential starting business documents for a new healthcare practice?
11:18 Website policies and practices
16:17 Corporate structure options for healthcare practices
19:40 Types of Insurance that a business should consider including cybersecurity insurance
23:55 Contracts – fee-splitting, associates, hiring contracts
29:39 When Your Healthcare Practice Develops Online Services – understand the basics of copyright law and terms of service
32:48 Ultimate Checklist For Running A Business Online In Canada
34:45 Follow Corinne
What has been happening lately in cybersecurity in healthcare?
Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you!
Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks.
Meet Anne Genge
Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security.
Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care.
As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.
To find more, see https://getalexio.com
My Takeaways
Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets.
00:10 Introduction
00:54 Episode #082 6 Deadly Sins
03:00 COVID-19 biggest influence on digital transformation
07:01 E-Health Saskatchewan Breach
10:31 Anne’s recommendations basic steps for healthcare practices
18:08 Diagnostic Imaging clerical staff snooping - Employees access 3K patients’ records in privacy breach at Red Deer hospital. Red Deer Advocate. Apr. 13, 2021
25:16 Episode #099 Table-Top Privacy Breach Fire Drills
28:00 Top 3 Tips Incident free 2021
29:08 GetAlexio.com
30:00 Practical Privacy Officer Strategies https://informationmanagers.ca/practical-privacy-officer-training/
When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine.
Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
He’s going to share with us how to increase you practice revenue, efficiency and patient satisfaction with telemedicine.
Meet Dr. Michael Greiwe
Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient - increasing practice revenue, efficiency and patient satisfaction. Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience. He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad.
To find more, see OrthoLive https://www.ortholive.com and SpringHealthLive https://SpringHealthLive.com.
Show Notes
Publish Sept 22, 2020
00:45 Introduction Dr. Michael Greiwe
02:42 “Telemedicine is the next tool that is going to make the job easier for physicians and better for patients.” Dr. Mike Greiwe
05:14 What is Telehealth
08:53 OrthoLive Available on the App Store readily available to providers and patients
10:22 Digital Health Misconception that patients don’t want to use telehealth
11:07 “90% of Patients Prefer Telemedicine over in-office visits.”
11:54 When Is A Practice Ready To Implement Telehealth?
14:54 Processes is the way to run your practice efficiently
15:39 Future trends in telehealth
17:27 Confidence Growing with Telemedicine
18:27 Patient Access is the Beauty and the Power of Telemedicine
19:18 Lessons Learned From 500,000 Telehealth Visits – Top 3
19:45 1. Band Leader
20:10 2. Understanding Where The Low Hanging Fruit Is
20:56 3. Technology Platform Super Easy for Patient Access and Efficient for Providers
22:38 Opportunities in Canada
Key word Searchie https://PracticeManagementNuggets.Live/search
Healthcare providers and clinic managers have three common myths about EMR user monitoring auditing.
Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything
Myth #2 – I don’t have to audit my users – I know them
Myth #3 – I won’t have to worry about this until I have a breach
Rob Pruter, the User Monitoring Expert at SPHER is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
He’s going to share with us how to protect your practice and your patients when you use Artificial Intelligence (AI) technology that can recognize unusual activities and generate a warning message.
Finally, an easy way to perform user monitoring and quickly recognize risks from external bad actors and employee snooping incidents!
Meet Rob Pruter
Rob is the Chief Revenue Officer at SPHER, Inc.
He is responsible for all global sales, marketing, and partner revenue at SPHER, Inc.
For the past 20 years, he has successfully built marketing programs and partner alliances in the healthcare IT space with larger companies and innovative start-ups.
He has a passion for protecting patient privacy and cybersecurity for the healthcare industry.
And he is my new best friend with a passion to improve audit log monitoring!
To find more from Rob, download the brochure from SPHER! https://informationmanagers.ca/likes-spher
Show Notes
Publish September 7, 2020
00:59 Introduction Jean L. Eaton
01:45 Welcome Rob Pruter
02:40 Pink Elephant in the room
What do clinic managers and health care providers need to know about monitoring audit logs?
02:57 Rob Pruter’s #1 Tip
Nobody goes to the doctor to get their identity stolen.
05:16 What is an audit log?
06:37 Everyone needs a unique user ID
08:48 Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything
11:53 Myth #2 – - I don’t have to audit my users – I know them
15:05 Myth #3 – I won’t have to worry about this until I have a breach
19:45 How To Use AI Audit Log Reports
21:00 Identify security risks right away avoids remediation costs, time spent, and enforces a culture that snooping is not permitted.
23:44 Multiple locations and remote working often also means less supervision. AI auditing tools can help you be proactive.
25:46 Who is AI Audit Monitoring For?
27:14 When is a clinic ready to start AI Audit Monitoring?
28:10 Find Out More From SPHER
https://InformationManagers.ca/Likes-SPHER
Key word Searchie https://PracticeManagementNuggets.Live/search
Rate and Review the Podcast
I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!
Reviews for the podcast on whatever platform that you use is greatly appreciated!
When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.
Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd.
Recently, I was asked about what privacy awareness training can you do at the clinic to keep privacy awareness top of mind.
How do you keep Privacy Awareness top-of-mind in your practice?
As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. If you don’t provide the training, if the employees don’t understand the policies and there is a privacy breach, then the healthcare provider is more likely to be held accountable under the legislation and face penalties including fines and even prison!
Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.
Here are some easy to implement tips to help you get started with your privacy awareness program.
Publish Aug 31, 2020
11:16 Introduction to Jean L. Eaton
Are you on Instagram? Me too! Tag me @Infomanltd
00:37 Privacy Awareness Training
03:09 Example - Should You Provide Your Child's Health Insurance Number to the School?
For more discussion on the topic of HIN# and schools, see the Saskatchewan Office of the Information and Privacy Commissioner
The example video will be available soon for download in this lesson.
08:39 Health Information Privacy and Security Policies and Procedures Manual
09:45 Practice Management Nuggets For Your Healthcare Practice Podcast
https://practicemanagementnuggets.live/
10:15 Privacy Awareness Training course
https://corridorinteractive.com/online-training/privacy-awareness-in-healthcare/
10:57 Practice Management Success membership
https://informationmanagers.ca/practice-management-success/
11:09 CyberSecurity Awareness Month
https://Staysafeonline.org/ncsam/champions
Are you feeling frustrated with the same problem over and over again in your clinic?
Or solving one problem just to find another problem popping up?
Don’t know where to go for help?
Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.
Members of Practice Management Success can access the video of this episode and the resources here in the membership.
If you are not a member of Practice Management Success, yet—what are you waiting for?
With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career!
I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!
Reviews for the podcast on whatever platform that you use is greatly appreciated!
When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.
Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd.
Mergers and acquisitions and closing and consolidating are activities that healthcare practices undertake at various times in the life cycle of a business.
There are many reasons why a practice may consider buying or acquiring an existing healthcare practice.
You might be expanding your practice to rapidly expand the scope of your services, location, or space. Or you might be downsizing your practice. Or maybe you're merging multiple practices into one streamlined practice so you can better manage your profit margins.
You might be looking to diversify your services or, perhaps, create an area of super-specialty that will provide a competitive advantage for your healthcare practice.
You might be wanting to acquire skilled employees or healthcare providers that you couldn't recruit in your current circumstances.
You might be acquiring or consolidating real estate infrastructure, medical equipment or electronic medical records, computer networking, or perhaps the management team. Or you might be exploring opportunities for economies of scale or cost-cutting.
As a custodian (including physicians, pharmacists, dentists, chiropractors, nurse practitioners, optometrists, and more) you need to ensure that the patient's health information remains private and secure, and that patients have continued access to their health information.
In this episode, I’m going to help you with
5 Important Steps Before You Merge Or Close Your Healthcare Practice To Ensure Your Continued Privacy Compliance
Show Notes
(Recorded August 3, 2020)
Show Notes – Podcast / YouTube
01:41 Introduction Jean L. Eaton
02:20 Communication Plan
04:04 5 Things You Need To Know Before You Merge
04:47 1. Inventory All Your Existing Patient Records
07:27 2. Patient Records Systems
11:04 3. Agreements
11:52 4. Existing Documents
13:14 5. Privacy Impact Assessment Amendment Plan
16:24 Privacy Impact Assessment Amendment Takes A Team
Also see
Practice Management Success Tip - Closing and Moving a Healthcare Practice
https://InformationManagers.ca/pmscm
Practice Management Success Tip - Top 3 Agreements You Must Have In Your Healthcare Practice (And Why)
https://InformationManagers.ca/Top-3
Template Forms – see the Practice Management Success Tip!
https://InformationManagers.ca/closing-your-healthcare-practice
Template Procedures – see the Practice Management Success Tip!
https://InformationManagers.ca/closing-your-healthcare-practice
Have some of your employees been working remotely during COVID-19?
If schools re-open with children attending alternate days, will your employees continue to work from homes on alternate days?
Do the social distancing guidelines for re-opening suddenly limit the number of employees who can work out of your current space?
Or, are you considering changing your business structure to include remote working as your new business model?
In this podcast, Jean L. Eaton will discuss privacy breach risks when remote working - and how you can prevent them!
Get the show notes and links to the templates at https://PracticeManagementNuggets.Live
Each healthcare practice has been impacted by the COVID-19 pandemic.
This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information.
Each custodian and healthcare provider must maintain a written record of safeguards that have been implemented during the pandemic, ensure that these are communicated to their affiliates, and monitor to ensure they are followed.
What can we learn about the pandemic incident response so far?
As we prepare to re-open our practices, what can we anticipate?
If we experience a second wave and have to lock down again, are you prepared?
In this podcast, Jean L. Eaton shares a strategy to help you with your pandemic incident response review so that you can respond to a similar incident with confidence.
Get the show notes and links to the templates at https://PracticeManagementNuggets.Live
Are you a healthcare provider who needs to hire information technology or business support services - but don't know what questions to ask?
Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free?
In this podcast episode, my guest expert Jon Harmon of Trinus Technologies shares his tips about computer security and standards that every healthcare provider needs to know!
Is Remote Working A Good Choice For Your Healthcare Practice?
In our healthcare practices, we have policies and procedures to identify the reasonable safeguards we need take to protect personal and health information entrusted to us.
But when employees complete their roles off-site, due to personal circumstances or to ensure business continuity in unusual situations, we need to take action to ensure reasonable safeguards are in place to protect the privacy, confidentiality, and security of personal health information.
Remote Work May Be Available to Employees
Working from home is at the sole discretion of the custodian and owner of the clinic. Examples when this may be applicable include:
Some administrative tasks in a healthcare office—for example, incoming phone calls, appointment booking, appointment reminders, billing, and/or transcription—could be done from a home office environment. Sometimes even follow-up and consultations from the healthcare provider can be done remotely, too.
The healthcare provider or custodian is ultimately responsible to ensure the secure collection, use, and disclosure of health information.
Is Remote Working Good For Your Business?
As the custodian, you must decide if remote working is a good option for your business. When you decide that this is a viable option for your business, you then need to
Subscribe: itunes | Email | | Stitcher | RadioPlayer
We’ve all heard the recorded message when we call our bank or service provider
But, is this the best way to capture patient satisfaction with their healthcare visit experience?
Are you looking for options to gauge patient satisfaction with the patients’ interactions with your office staff during phone calls and their entire visit?
There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction.
I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction. Listen to the podcast to hear his key tips!
Easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice. Make sure to check out this new app from Brian and Everyone’s a Caregiver!
Click on the image below
In this 16 minute episode, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, we discuss options for the healthcare provider and business owner to easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice.
Brian shares his key tips including
Join me for the interview with Brian Lee, How To Capture Patient Satisfaction With CareSay Reviews.
Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing.
Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World.
Brian Lee is the Chief Executive Officer of Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement.
In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019.
Find out more about Brian Lee:
Twitter: @every1care
LinkedIn: Brian Lee CSP
You can advance the audio to these time markers:
00:00 Q: How to Capture Patient Satisfaction
00:47 Speaking with Brian Lee, CEO, Everyone’s a Caregiver
04:07 Privacy considerations
05:12 Patient Feedback Options
05:30 Adopt a Patients Experience Measurement – CGCAPS
Patient Centered Clinic Modules
Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic!
06:50 Care Say App – Deliver a 5 Star Experience!
https://informationmanagers.ca/likes-CareSay
14:13 Pilot the Care Say App!
Download the app for free – at your app store now for IOS and Android.
To learn more about the pilot, call Dorian at 403-270-5806. Or, send her an email at Dorian [at] EveryonesACaregiver.com. No obligation just check it out!
Members of Practice Management Success can access the video of this episode and the resources here.
If you are not a member of Practice Management Success, yet—what are you waiting for?
With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.
I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!
Reviews for the podcast on whatever platform that you use is greatly appreciated!
When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.
Jean, Your Practical Privacy Coach and Practice Management Mentor
Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca
Subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order
You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records!
Don’t Panic!
In this month’s Q&A with Jean, we discussed how to prepare patient records for a court order with confidence!
Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice.
Show Notes
01:36 How to Prepare Patient Records for a Court Order
02:40 Don’t Panic
03:16 Review the Order Carefully
04:46 What This ISN’T
07:30 Validate the Court Order
08:14 Secure the Patient Records
11:08 Inform Your Custodian, Privacy Officer
12:38 The Fine Art of Severing
14:32 Table of Contents
15:24 Prepare the Paper Record
18:36 Testimony
22:39 When You Return to the Clinic
24:24 What You Should Do Now
For complete details and to read more, subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order
Have you ever said…
“If only I had someone to ask!”
Each month, we discuss your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips, and more in Practice Management Success membership.
The short answer is, ‘Yes’.
The longer answer is ‘Yes, but . . . make sure that you are really clear about why you want to use text messaging, carefully plan the implementation and monitor its use.’
Listen to the full audio Q&A for my detailed response. Here are some audio highlights:
01:51 Patients want to use text messaging
02:24 Why text messaging?
04:59 Level of risk
06:33 Mitigation strategy
12:26 Bleen cloud based medical referral management system (Stitcher linkhttps://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets/e/52478520)
13:19 ezReferral patient appointment management (Stitcher link https://www.stitcher.com/podcast/practice-management-nuggets/e/53743157?autoplay=true)
15:15 Healthquest EMR (www.healthquest.ca) 16:30 Privacy Impact Assessment
17:46 E-Course: Privacy Impact Assessments to Protect Your Practice, Your Assets, and Your Patients https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/
For more information visit:
https://InformationManagers.ca/can-you-use-text-messaging-with-patients/
Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca
Mandatory Privacy Breach Reporting is Coming to Alberta!
Do you know how this will affect your healthcare practice?
. . then this free webinar is for you!
If you are a custodian–including physicians, pharmacists, optometrists, dentists, dental hygienists, chiropractors, nurse practitioners, podiatrists, midwives, optometrists, opticians, and more!–as defined by Alberta's Health Information Act, then . . then this free webinar is for you!
You need to know how mandatory privacy breach reporting will affect you!
In this Free Webinar, Jean L. Eaton, Your Practical Privacy Coach will explain
**what is a privacy breach
**why a privacy breach is a significant problem
**why have mandatory privacy breach reporting
offence and penalty provisions of the HIA
**privacy breach notification requirements
**what you need to do before August 31, 2018
Show Notes / Contents
You can advance the audio to these time markers:
06:28 What is a privacy breach
07:55 Personal information
09:31 What is privacy
10:30 Personally identifying
11:44 Why is a privacy beach significant
14:21 Healthcare system
15:13 Risk of significant harm (ROSH) or ROH
18:21 Penalties
19:49 Important to the individual
20:25 Biggest mistake
21:16 Example – forgery
23:49 Example – letter
25:38 Example – garbage
31:05 Example – social media
33:12 Example – fraud
33:52 Example – ransomware
35:19 Example – theft unencrypted data
38:31 Mandatory privacy beach reporting
39:23 New notification requirements
40:18 Offence penalties
40:39 Triggers privacy breach notifications
42:46 Privacy breach discipline principles
47:08 Privacy breach management program
47:36 4 Step Response Plan www.InformationManagers.ca/4-step
52:26 BONUS – Can you spot a privacy breach? Privacy breach awareness video – You can share this!
http://www.InformationManagers.ca/Spot-Privacy-Breach
For more help, download the free e-book, Understanding Privacy Breach Notification https://informationmanagers.ca/mpbn
I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!
Jean, Your Practical Privacy Coach
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Jeff
Do you need to right-size your clinic space?
Are you frustrated because your clinic location didn’t turn out to be as good as you expected?
Or maybe you couldn’t recruit those extra physicians or healthcare providers that you had planned?
In this Practice Management Nugget Webinar for Your Healthcare Practice, Jeff Grandfield of The Lease Coach will discuss what healthcare business owners should know about sub-leasing.
You might be dealing with changes to your business plan, for example
It's not as scary as you think!
Jeff Grandfield will explain options that you can use to right-size your clinic space.
Jeff Grandfield knows how healthcare providers and business owners can make the best of sub-leasing solutions. Jeff Grandfield, The Lease Coach, is my guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kathy
Have you just been told that you are responsible to train the new person in your healthcare clinic?
Are frustrated when you try to connect the people you supervise or work with?
Do you struggle to address issues, identify problems, or move things forward?
Are you feeling hesitant, overwhelmed or unsure in your day to day responsibilities?
Do you sometimes feel like the world is out to get you, it’s somebody else’s fault, or find yourself saying if only they would change, or if only things were different?
Not sure what to do next?
Then you have come to the right place!
Kathy Archer of Silver River Coaching is our guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice. Kathy will share her tips and tools with you so that you can start your journey to restore your lost confidence and move from surviving to thriving in both leadership and life.
Many women working in a small practice clinic have leadership roles thrust upon them without clear expectations or support. We don’t all naturally grow into our leadership roles as quickly as situations demand.
After listening you will leave with a renewed hope that you can feel in control of your leadership experience. Kathy Archer's #1 Tip to healthcare providers and clinic managers about leadership
In this episode, you'll hear:
12:00 Kathy Archer, Leadership Development Coach, Silver River Coaching
12:05 #1 Tip from Kathy Archer for healthcare providers and managers about leadership
12:06 The difference between managers and leaders
12:07 Be response-able
12:08 Don't be a victim
12:10 Identify your struggles and develop your skills
12:11 Your learning plan
12:12 Confidence comes after competence
12:17 Vision movie
12:19 Inner Guidance System
12:20 You can find "Mastering Confidence - Discover Your Leadership Potential by Awakening Your Inner Guidance System" by Kathy Archer on Amazon, iTunes, and Audible.
12:24 Download Kathy's Guide Sheet https://InformationManagers.ca/GuideSheet
12:25 Like Kathy's Facebook Page and join her Confident Women Leaders Facebook Group - SilverRiverCoaching
https://www.facebook.com/SilverRiverCoaching
https://twitter.com/KathyDArcher
https://www.linkedin.com/in/kathydarcher/
https://www.youtube.com/user/KathyDArcher/
https://www.instagram.com/kathydarcher/
What action will you take after listening? What will you start doing, stop doing, or keep doing that will help you grow your confidence and leadership?
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcastsTake responsibility for your leadership role.
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Denis
Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right.
Now healthcare practices of any size can improve your patient referral management process in this 30-minute interview and ezReferrel review with Dr. Denis Vincent.
Dr. Denis Vincent, CCFP is a patient referral management expert and Medical Director and Physician Founder of ezReferral.
In this Free 30-minute Privacy Management Nugget Webinar, Dr. Denis Vincent will show you how to:
Dr. Denis Vincent of ezReferrel knows that you prevent fines and security incidents when you take steps now to prevent problems in the future.
Health care referrals done right improves patient satisfaction and saves you time and money every day!
Webinar Show Notes:
00:30 Mama G’s story
03:40 Synchronous communication confirms that the message was received
04:29 Track referrals as easily as a book on Amazon
04:52 #1 Tip to better manage patient referrals
06:09 Find more effective ways to involve and engage the patient
06:19 Current typical patient referral workflow
07:42 Health Quality Council of Alberta (HQCA) and College of Physicians and Surgeons of Alberta (CPSA) standards for patient referral management
09:43 Better way to handle referrals
13:56 Manage and measure for quality improvement
14:42 Wait times reporting is easy
15:00 Create a referral
17:00 Over 95% of all patients or their primary care contact are involved and engaged
18:11 Referral requests
20:44 Specialist triage, accept, decline, or e-consult
22:05 Better use of the healthcare system resources
22:27 Patient messaging
23:40 Privacy ensured
24:40 Automate phone call reminders
26:00 Specialist report sent to the referring provider ready to download
29:15 Privacy safeguards with two factor authentication and audit trails
29:00 Implementation time line
32:00 Supports multi-disciplinary referral patterns
35:00 Primary Care Network pilot –the patient’s medical home
35:30 Benefits to the patient
36:31 Benefits to the referring provider
40:00 Mobilize your community and your referral partners to improve your patient referral management
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast
For full show notes, along with webinar slides and resources visit: https://InformationManagers.ca/pmn-live-craig/
Craig Petronella of Petronella Technology Group knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. In this Free 30-minute Privacy Management Nugget Webinar, Craig Petronella will show you how you can reduce your risks :
Craig Petronella has advised clients on how to best protect their computer information for over thirty years.
He is North Carolina’s Top IT Cybersecurity Expert and Amazon #1 Best Selling Author of How HIPAA Can Crush Your Medical Practice. Craig is the owner and CEO of Petronella Technology Group.
Webinar Show Notes:
1:00 Welcome, Craig Petronella, Petronella Technology
3:00 Petronella’s 3 Step Process 6:00 Risks to a healthcare practice
7:05 How to learn from someone else’s security breaches
8:00 Don’t send health information by email!
9:25 Security Risk Self-Assessment
11:52 HasMyPracticeBeenHacked.com – find out your gaps and vulnerabilities
18:53 Benefits that healthcare practices will notice after they complete a security risk assessment
24:42 Required security awareness training – Special offer from Craig!
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast