Are you doing everything you can to ensure a positive mental health environment for your staff?

Would you like to create an environment that promotes positive mental health and mental well-being in the workplace?

Did you know that mental health and safety in the workplace is just as important as physical health and safety in the workplace.

Are you familiar with “The National Standard For Psychological Health and Safety in The Workplace”?

Discover How To Create Positive Workplace Mental Health

Podcast Sponsor – Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!

In this Practice Management Nugget Podcast for Your Healthcare Practice, Robert Manolson, Mental Health Champion and creator of Powerful Play Experiences will:

• Discuss why workplace mental health is important

• Introduce us to The National Standard For Psychological Health and Safety in The Workplace (Canadian Mental Health Commission )

• Share his first-hand experiences from the Psychological Health and Safety Advisor Training program

Share totally amazing, free resources available to initiate a well thought out and organized plan to address mental health in your workplace.

Learn How To Initiate Positive Workplace Mental Health

Meet Robert Manolson  BA, CCDP

Robert Manolson, Creator & Facilitator of Powerful Play Experiences and Team Engagement Expert is the guy you call when you need a high energy, highly creative and wonderfully experienced Facilitator for your event. He very quickly turns a room of the most reserved wall flowers into an engaged and lively group. As Robert shares his energy and passion, he hopes to shatter people's perceptions of what mental illness looks like while challenging the stigma that we attach to mental illness. He believes that it's really all about engaging people in meaningful conversations about mental health both in work, and in life.

Find out more about Robert:

www.powerfulplay.ca

Email: robert@powerfulplay.ca

YouTube: www.youtube.com/user/PowerfulPlayEdmonton

LinkedIn: www.linkedin.com/in/robertmanolson

Twitter: @powerfulplay

Facebook: www.facebook.com/powerfulplay

Show Notes

Recorded January 11, 2018

You can advance the audio to these time markers:

4:00 Elephant in the room - What do I need to know about workplace mental health?

4:30 Robert’s #1 Tip

7:00 Workplace Mental Health

7:50 Stats

9:45 Adopting the Standard

11:30 Contact your local Certified Psychological Health and Safety Advisor

14:00 Health and Safety in the workplace

15:00 Attitude for change as part of your business advantage

16 :00 13 Factors that support psychological health and safety in the workplace

17:30 Bell Let’s Talk Jan 31

18 :00 Workplace Mental Health Leadership Framework

19:10 Powerful Play Experiences – Creating Engaged Teams

2010 Download your Team Engagement Assessment from Robert Manolson

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.

Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean, Your Practical Privacy Coach and Practice Management Mentor

Do you have patients in your EMR that you never see?

Are your patients frustrated having to wait for annual physical exams?

Are your patients constantly calling at the last minute because they need a prescription renewal?

Would you like to have predictable billing cycles?

Are You Prepared for Panel Management?

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.

With robust panel management, you can enjoy regularly scheduled patient visits,  regular monitored patients, better patient care, better patient outcomes with more predictable billing cycles.

With the help of my guest, Stephanie Clack, Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT), you will discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:

• update us on the changes in this primary health care strategy,
• discuss career opportunities for HIM professionals, and
• share strategies for primary care clinics to get the help that you need to implement physician panel management in your clinic.

Panel management in community clinics supports optimal patient care and efficient clinic patient flow. #HIMPanel CLICK TO TWEET

Podcast Sponsor - Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don't know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!

Meet Featured Guest: Stephanie Clack

Stephanie Clack is the Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT). Part of her mandate is to increase awareness of the emerging roles for HIM professionals through practicum placements and promoting the HIM professional skill set to industry.

As a graduate of the program, Stephanie has been involved in practicum as a student herself, as a preceptor in industry, and through coordinating placements for SAIT learners. Stephanie also volunteers with the Canadian Health Information Management Association as a member of the Council on Education and Professional Practice.

Discover How Panel Management Will Impact Your Practice!

Show Notes

Recorded December 7, 2017

You can advance the audio to these time markers:

01:30     Featured Guest Stephanie Clack, Instructor, Southern Alberta Institute of Technology (SAIT) Health Information Management program

02:00     Using data to get better patient outcomes is a variation on health information management domains of practice.

02:30     Patient’s medical home with an assigned physician and health care providers is defined for both the provider and the patient.

03:30     Patient roster

04:10     Panel management is one of the components of Alberta’s Primary Health Care Strategy. Providing proactive.

05:17     Panel identification to determine active patients and ensure that the patient is attached to a provider.

06:40     Proactive contact with the patient.

08:09     Plan screening measures. Review data and pre-book appointments with patients for screening maneuvers

09:00     Panel manager role includes managing the patient roster and work in the EMR to maximize scheduling reminders and screening measures and data analysis.

10:20   Fill your appointment scheduler for more reliable and predictable billing cycles.

12:00   Use the ASaP screening guidelines to determine which patients are missing the suggested maneuvers.

15:00   Resources: Towards Optimized Practices (https://www.topalbertadoctors.org/file/step-workbook.pdf), Southern Alberta Institute of Technology (SAIT) Health Information Management Practicum placements in May and June.

16:50   Health information skills and domains of practice.

19:50   Panel management will assist you to improve the patient flow in your clinic.

20:50   Practicum placement opportunities are available each year in May and June; contact Stephanie now!

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.

Rate and Review the Podcast

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Bleen

Are you a clinic manager who dreads the Monday morning phone rush?

Are your walk-in patients pushy, impatient, and frustrated waiting for their turn to see the doctor?

Do your patients complain about how difficult it is to phone into the clinic jut to make an appointment?

You can do better than that!

My guests on Practice Management Nuggets Webinars for Your Healthcare Practice will show you how!

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

• Reduce 40% to 60% of your incoming phone calls.
• Reduce 75% of your no-show appointments.

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

If you are ready to change your hectic, stressful front office for an efficient, respectful front office and you are a

• Clinic manager of a small to medium family healthcare practice or
• Healthcare provider planning a new practice

Jump on this FREE Interview with automated scheduling solutions experts Chris Naraine and Robert Cove and discover how you can improve your patient flow management.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Denis

Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right.

Now healthcare practices of any size can improve your patient referral management process in this 30-minute interview and ezReferrel review with Dr. Denis Vincent.

Dr. Denis Vincent, CCFP is a patient referral management expert and Medical Director and Physician Founder of ezReferral.

In this Free 30-minute Privacy Management Nugget Webinar, Dr. Denis Vincent will show you how to:

• Improve communication between referral and specialist office
• Improve patient satisfaction
• Improve patient care
• Save you time and money

Dr. Denis Vincent of ezReferrel knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. 

Health care referrals done right improves patient satisfaction and saves you time and money every day!

Webinar Show Notes:

00:30 Mama G’s story

03:40 Synchronous communication confirms that the message was received

04:29 Track referrals as easily as a book on Amazon

04:52 #1 Tip to better manage patient referrals

06:09 Find more effective ways to involve and engage the patient

06:19 Current typical patient referral workflow

07:42 Health Quality Council of Alberta (HQCA) and College of Physicians and Surgeons of Alberta (CPSA) standards for patient referral management

09:43 Better way to handle referrals

13:56 Manage and measure for quality improvement

14:42 Wait times reporting is easy

15:00 Create a referral

17:00 Over 95% of all patients or their primary care contact are involved and engaged

18:11 Referral requests

20:44 Specialist triage, accept, decline, or e-consult

22:05 Better use of the healthcare system resources

22:27 Patient messaging

23:40 Privacy ensured

24:40 Automate phone call reminders

26:00 Specialist report sent to the referring provider ready to download

29:15 Privacy safeguards with two factor authentication and audit trails

29:00 Implementation time line

32:00 Supports multi-disciplinary referral patterns

35:00 Primary Care Network pilot –the patient’s medical home

35:30 Benefits to the patient

36:31 Benefits to the referring provider

40:00 Mobilize your community and your referral partners to improve your patient referral management

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

For full show notes, along with webinar slides and resources visit: https://InformationManagers.ca/pmn-live-craig/

Craig Petronella of Petronella Technology Group knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. In this Free 30-minute Privacy Management Nugget Webinar, Craig Petronella will show you how you can reduce your risks :

• Use secure email to share health information
• Check-list to determine if your computer is secure
• Security awareness training

Craig Petronella has advised clients on how to best protect their computer information for over thirty years.

He is North Carolina’s Top IT Cybersecurity Expert and Amazon #1 Best Selling Author of How HIPAA Can Crush Your Medical Practice. Craig is the owner and CEO of Petronella Technology Group.

Webinar Show Notes:

1:00 Welcome, Craig Petronella, Petronella Technology

3:00 Petronella’s 3 Step Process 6:00 Risks to a healthcare practice

7:05 How to learn from someone else’s security breaches

8:00 Don’t send health information by email!

9:25 Security Risk Self-Assessment

11:52 HasMyPracticeBeenHacked.com – find out your gaps and vulnerabilities

18:53 Benefits that healthcare practices will notice after they complete a security risk assessment

24:42 Required security awareness training – Special offer from Craig!

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

For full show notes, along with webinar slides and resources visit:
https://InformationManagers.ca/Hernish 

Dr. Hernish Acharya of Cancellation Spot knows that you can improve your cancellation management by quickly and efficiently contacting the correct patients already on your waitlist to fill that last minute cancellation. In this Free 30-minute Privacy Management Nugget Webinar, Dr. Acharya will share with you:

• Improve patient access to healthcare.
• Minimize ineffective administrative work.
• Shorten waiting lists.
• Optimize fee-for-service revenue.

Is your morning voice mail full of patients cancelling appointments? You are not alone. All healthcare offices get cancellations. In fact, up to 30% of appointments need rescheduling, often on short notice.

If your healthcare practice has same-day appointment cancellations then this episode is for you!

www.CancellationSpot.com: Fill Cancellations Without Making a Single Phone Call

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

For full show notes, along with webinar slides and resources visit:
https://InformationManagers.ca/pmn-live-carol-healthcare-content

Carol Bush, The Social Nurse, knows how to create healthcare content that supports your healthcare practice. In this Free 30-minute Privacy Management Nugget Webinar Carol Bush will share with you:

• Why should a private practice blog?
• Why get serious about blogging?
• Ideas for your blog.
• Tips to support your wordsmiths and social media managers

If you have been thinking about

• creating patient education materials
• adding a blog to your website
• creating or adding to your Facebook page or
• other social media

then this webinar is for you!

How to Use Healthcare Content to Attract Patients and Improve Patient Satisfaction

with Carol Bush, The Social Nurse

Recorded Live Thursday June 1, 2017

Carol Bush is a writer and content strategist. She is the founder of The Social Nurse, a consultancy helping healthcare small businesses and Nurse Entrepreneurs tell stories that matter to the people they need to reach. She is a contributing writer for allnurses.com and an editorial advisor for Oncology Nursing News.

Carol is the Co-Founder of Healthcare Marketing Network.

Webinar Show Notes

1:00:     Welcome, Carol Bush, The Social Nurse

4:30:    Patients want healthcare information and will go to Dr. Google to get it.

6:50:     You are the subject matter expert

7:05:     Pink elephant in the room

9:00:     Carol’s #1 Tip

9:25:     What is a blog?

11:52:   Why should a healthcare practice blog?

21:00:   Ideas for blogging

24:00:   Find wordsmiths in your tribe - Thinkers, Feelers, and Doers

30:18:  Healthcare Networking Network – from support for your wordsmiths to complete done for you solution! Link Here: www.HealthcareMarketingNetwork.com

35:08:   Free E-Book – 10 Tips to Make Your LinkedIn Profile Rock in 2017!        Download Link

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

For full show notes, along with webinar slides and resources visit: 
https://informationmanagers.ca/pmn-social-media-for-independent-community-pharmacy

Would you like your patients to understand all the services that your pharmacy offers?

Would you like more loyal, repeat patients?

Would you like more new patients?

Would you like more sales in your pharmacy?

Would you like all of this without spending a fortune?

Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with  Saam Ali, The Pharmacy Mentor! Saam knows that pharmacists can use  social media to help drive your sales, increase brand awareness and strengthen relationships in your community.

The quicker you begin to implement a Social Media strategy, the quicker you will begin to build your audience and engage with them about the services you offer.

In this 30-Minute Privacy Management Nugget Saam Ali will give you 3 valuable tips on how to use social media.

• Patients get to know, like and trust your pharmacist.
• Easy to implement – you don't need a lot of technical skills.
• Save money compared to traditional marketing strategies.

Saam Ali is a locum pharmacist in Britain with more than 10 years of experience working in a variety of roles in the community, ranging from running daily private clinics to managing pharmacies with multi-million-pound turnovers.

However, for the past 3+ years, he turned his focus to the technology and online sector. During this time, he has become a proficient website developer, expert video course creator and founded a successful online company. The primary way he grew the company was by marketing through Social Media and it's his experience and understanding in this field that has led him to build this innovative course for the Independent Pharmacy sector.

Today, he continues to work part-time as a locum, consults with Pharmacy Businesses around innovation, but spends most of his time creating digital content to help drive Community Pharmacy into the digital age.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

Communication Tactics for Effective And Efficient Communication For Every Setting And Occasion

Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with  Lauren Sergy of Upfront Communications and the author of The Handy Communication Answer Book. She knows that working in healthcare is a high stress and high stakes situation. Communication skills is critical in the workplace.

In This Episode You'll Learn the Benefits of Effective and Efficient Communication:

• Reduce stress in your workplace and your life.
• Build greater clarity in your communication goals.
• Achieve what you want to everybody’s greater satisfaction.

Lauren Sergy of Upfront Communication is a well-known expert on the subject of communication and public speaking and has graciously consented to this interview to share some great information with us about practical, helpful, and downright interesting facts and figures about communication so every healthcare provider or practice manager in our audience can understand master effective and efficient communication for every setting and occasion.

The Handy Communication Answer Book  written by Lauren Sergy and published by Visible Ink Press, traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications.

Available on Amazon.ca.

www. InformationManagers.ca/Handy-Communication-Answer-Book

Get the blog Up Front Communications

www. LaurenSergy.com

• Dania's #1 Payroll and Human Resources tip for Healthcare Practices
• How to save time that you spend managing scheduling employees
• Accurate and efficient payroll calculations and avoid errors and penalties
• Ways to Meet Employment Standards and taxation rules with confidence
• How to use real time data to manage work schedules and costs
• Inviting employees to easily access their own work schedules and manage their availability and holiday requests
• Improving the confidentiality of sensitive payroll data
• A scenario physician practice with 5 MOA's
• The benefits of using a payroll solution
• And, how to create a payroll solution timeline

If you are opening a new healthcare practice or have an existing healthcare practice and want to reduce the time you spend managing payroll and human resources, consider using an outsourced payroll and human resources solution provider. Contact Dania Moazzam: dania.moazzam [at] ceridian dot com for more information.

Grab Your Free Payroll & HR Calendar, here:
http://info.ceridian.ca/LP=2930?source=im

Join in the conversation on Twitter:  #PracticeManagementNuggets

#Payroll #healthcare #medical#Ceridian

Sign up for weekly reminders about upcoming guest interviews, here: 
https://informationmanagers.ca/PMN-podcasts/

• Benefits youth have been getting from the Kids4Cameras program
• Kids4Cameras also has a reputation for providing an excellent experience for their volunteers. I asked Heather, why is that?
• The various types of volunteers within the organization that help contribute to Kids4Cameras mission.

In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji,  you will learn the Step by Step Formula to Build Emotional Resilience.

Zaheen is an experienced clinic manager, business owner, speaker, and author.

Working in healthcare is hard.

You answer to patients, family, co-workers.

Everyone wants your attention and your help.

Sometimes, you can get overwhelmed.

Zaheen will give us practical 3 step resilience system to address challenges in the clinic workplace.

Recorded Thursday, June 16, 2016

 Join us for Practice Management Nugget Webinar

The 3 R’s to Building Resilience in Business with

Zaheen Nanji

Zaheen Nanji is a resilience champion, clinic manager and a business owner in Alberta, Canada.

Embracing change and fear is Zaheen’s trademark because she overcame her speech impediment in her twenties, her struggles with weight and learned to live in a new country, at the age of 15, without her parents. Her book, The Resilience Reflex – 8 Keys to Transforming Barriers into Success in Life and Business, became an International Best-Seller on Amazon Kindle. Zaheen teaches people how to make resilience their first reflex using her 3-step system: Release, Re-program and Resolve.

Become a member of Information Managers Network to access all the replays and all the resources!

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Ronaye Kooperberg, Ronaye explains the skills of the MOA and how they can contribute your successful healthcare practice.

What skills should a MOA have?

How does an MOA fit into your practice team?

How can a skilled MOA contribute to your successful healthcare practice?

A skilled Medical Office Assistant will contribute to make your healthcare practice a dynamic and productive workplace that provides great customer service. Join us for the webinar with Ronaye, and we will discuss:

• Skills set of the medical office assistant
• Good interview / hiring questions
• Sample job description
• Sample salary expectations
• How to help the new MOA learn their new job – tips to train / orientate / communicate expectations during the probationary period to make this a great experience for everyone

Recorded Live Thursday, July 14, 2016

Join us for the Free Practice Management Nugget Webinar for Your Healthcare Practice

The Skilled MOA:

What a Medical Office Assistant Can Do For Your Healthcare Practice

with Ronaye Kooperberg

Become a member of Information Managers Network to access all the replays and all the resources!

If you are one of the healthcare professionals, practice managers, or healthcare team members, who wants to know how to  improve the care experience for patients and their caregivers and their loved ones then jump onboard with this amazing and insightful interview with expert Jessica Giesbrecht where we'll help you to take your patient and family centred care results to the next level.

Jessica Giesbrecht and HealthCareCAN/CHA Learning will show you how you can improve the care experience for the patient, their care givers, and their loved ones.

Learn how to implement patient and family centred approaches in healthcare organizations and teams.

If you work in healthcare and want to learn how you can support patients and their family to be better engaged and better outcomes this course is for you!

If you work in healthcare and want to improve patient safety, improve provider and staff engagement, and increase efficiency in your healthcare practice, this is for you!

If you work in healthcare - community, long term care, acute care, diagnostic and more - this course is for you! No academic pre-requisites required.

If you want tools, templates, and support from experienced faculty and other students across Canada while you implement change in your healthcare practice this is for you!

The new course, Patient-Centred Experience and Design Program will help you lead the design and improvement of patient and family-centred healthcare.

Listen to the Practice Management Nugget Webinar for Your Healthcare Practice, “Are Patient and Family Centred Care & Engagement Just Passing Fads?” interview with Jessica Giesbrecht Director, Quality, Performance & Evaluation, HealthCareCAN/CHA Learning.

Recorded Live May 26, 2016.

For more information, click the link: http://informationmanagers.ca/guest-patient-family-centred-care 

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers.

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

If you are a practice manager, clinic manager, healthcare provider and owner of a private healthcare practice, you need to attend this webinar!

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practicve with Jim Ewing of Pro-Vision Solutions Inc., Jim will explain:

• how your business plan can help you at various stages of your professional career,
• key components typically found within the business plan, and
• how it can help you maximize the professional opportunities ahead! 

Every health care practitioner knows the value of having a regular medical check up.

The business plan for your medical practice is not any different!

Recorded live Thursday May 5, 2016

Interview with consultant, author and speaker Jim Ewing will give you practical tips on how your business plan can help you at various stages of your professional career and how it can help you maximize the professional opportunities ahead!

For more information, see http://informationmanagers.ca/pmn-business-plan/

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers. 

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

In this FREE 30-minute Practice Management Nugget Webinar with Nelson Scott,  you will learn the five ingredients of meaningful staff recognition.

Formal staff recognition programs are not the answer.

And it’s not about the money.

In Thanks! GREAT Job! Improve Retention, Boost Morale and Increase Engagement with High- Value, Low-Cost Staff Recognition, he identifies the five ingredients of meaningful staff recognition.

Nelson is going to give you practical tips on how to provide GREAT staff recognition so that you:

• Provide GREAT service to your clients
• Recruit GREAT staff
• Retain GREAT staff
• Have a GREAT day at work

For more information, see http://informationmanagers.ca/pmn-great-staff-recognition/

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers. 

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

In this FREE 30-minute Practice Management Nugget Webinar with Dovell Bonnett you will learn how to fix the weakest cybersecurity link in your healthcare practice.

Password Authentication Infrastructure (PAI) starts when you turn on the computer.

Dovell Bonnett, “The Password Guy”, corrects the errors, misconceptions and lies about passwords.

http://informationmanagers.ca/pmn-making-passwords-secure 

Dovell explains why password management is the key component of managing the cybersecurity of your healthcare practice.

You need to understand how to properly implement reasonable cyber safeguards to:

- protect your businesses from cyber-attacks
- free individual computer users from cumbersome security policies, and
- put IT administrators back in control of their networks

Dovell Bonnett is the author of Making Passwords Secure: How to Fix the Weakest Link in Cybersecurity. Dovell has been creating computer security solutions for over 20 years. His passionate belief that technology should work for humans, and not the other way around, has
lead him to create innovative solutions that protect businesses from cyber-attacks, free individual computer users from cumbersome security policies, and put IT administrators back in control of their networks.

Brought to you by your Practical Privacy Coach and Practice Management Mentor
http://www.informationmanagers.ca

In this FREE 30-minute Practice Management Nugget Webinar with Dustin Rivers you will get a behind-the-scenes peak at the upcoming 2016 Saskatchewan Connections conference.

http://informationmanagers.ca/Connections

The Connections events are each regionally based conferences designed for Access, Privacy, Security and Information / Records Management professionals working for public agencies.

Through a series of plenary, breakout and workshop sessions, delegates will gain a clearer understanding of access to information, protection of privacy, information security, and records management issues that arise in organizations subject to FOIP, LAFOIP, and HIPA. More importantly, discussion focuses on the connections between these disciplines.

25+ sessions and 35+ speakers over 2 days
Regina SK May 10-11, 2016

Learn how you can 7x your professional education starting with listening to this interview with Dustin Rivers, Executive Director, Verney Conference Management right now!

Register for 2016 Saskatchewan Connections #SK_Connections @SK_Connections

http://skconnections.ca

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

In this FREE webinar with Jean L. Eaton, Information Managers Ltd, explains How to Manage Your Patients’ Health Records When You Close Your Healthcare Practice…and YOU are invited!

http://informationmanagers.ca/event-registration-close-your-practice/

If you’re a healthcare provider who is

- retiring or closing your practice
- selling your practice
- buying a practice
- accepting providers (who want to bring their patient records, too) to your practice

then “Practice Management Nuggets Webinar When You Close Your Healthcare Practice” will help you to meet your obligations to securely manage your patients’ health records.

Jean L. Eaton, B. Admin, HIM, CC is constructively obsessive about privacy, confidentiality, and security when it comes to the handling of personal information, particularly in primary health care settings.

Jean has customized and delivered privacy training programs for privacy officers, records management professionals, implementation teams, and healthcare providers across Canada and the US.

Jean is the podcast host of Practice Management Nuggets Webinars.

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

If you're a healthcare provider, professional or practice manager who wants to manage your reputation and protect your career without fear of online technology and social media then "Practice Management Nuggets Webinar 5 Things You Must Do Today to Protect Your Professional Reputation" will help you to protect your professional reputation AND own your digital identity!

Barbara C Phillips, NP, FAANP is the Founder of Nurse Practitioner Business Owner (NPBO™) providing business education, resources and support for entrepreneurial and employed Advanced Practice Clinicians. She believes all clinicians are a “business” and thus even the employed clinician will excel with basic business and marketing education.

 Give Us 30 Minutes - And Barbara Phillips Will Give You The Secret to 5 Things You Must Do Today To Protect Your Professional Reputation!

Learn how to

• Own your digital identity.
• Claim your profile on rating sites.
• Listen to and engage your patients on social media.

If you are a healthcare provider, professional or practice manager who wants to monitor what is being said about you online without fear of online technology and social media then "Practice Management Nuggets Webinar 5 Things You Must Do Today to Protect Your Professional Reputation" will help you find success with own your digital identity - FAST!

What every Healthcare Professional Needs To Know About Managing Your Professional Digital Identity

For more information about this podcast, or to see the video, join us here!

Connect with Barbara Phillips, NP

@barbaraphillips

http://Facebook.com/NursePractitionerBusiness 

Get your E-book "Protect Your Professional Reputation"

In this FREE 30-minute Practice Management Nugget Webinar with Professional Meeting Facilitator Gord Sheppard that explains 10 Ways You Can Create Awesome Meetings… and YOU are invited!

If you attend meetings or lead meetings and you want practical tips that you can use right away to make meetings more productive and profitable then you need to register for this webinar right away!

“10 Ways You Can Create Awesome Meetings” is an entertaining and informative presentation by Professional Meeting Facilitator, Consultant, Speaker, Instructor and Author, Gord Sheppard. Based on his experience in more than 2000 meetings, Gord offers funny stories and practical information that will help you to take action and create awesome meetings that are more productive and profitable!

On this interview you are going to hear Gord’s Top 10 Ways You Can Create Awesome Meetings including

-how to estimate the total cost per hour of your meetings, so that you can then make every second count

-take responsibility for your own actions during a meeting is one of the most powerful ways to improve the meeting techniques that you and your colleagues can use to build trust with each other so you can make your next meeting more productive

-how to assess your current meeting facilitator, and then figure out a few ways to help them become more effective how to link every meeting to your organization strategy

-how to build a blockbuster agenda that everyone can get excited about

and MORE!

Changing The World, One Meeting At A Time.

http://createawesomemeetings.com/

Brought to you by Your Practice Management Mentor from Information Managers.  For upcoming events see http://InformationManagers.ca/pmn-events

If you’re serious about practical learning in privacy, access and security and want to join speakers, delegates and thought leaders with shared interests on privacy that you can apply in your own environment right away make sure to check out this exciting interview with Sharon Polsky right now!

Privacy and Access Council of Canada offers a congress where delegates have a realistic opportunity to attend the sessions of interest. Plenaries and breakout sessions are longer than usual , and formal remarks are shorter, leaving time for speakers and delegates to engage in genuine conversation. And we ask speakers to offer practical guidance borne of their experience (not just theoretical advice or historical reviews) that delegates can put to work in their own organizations.

Learn, share and network at the 2016 National Privacy & Data Governance Congress. Join industry experts, risk management professionals, thought leaders and regulatory authorities to explore critical connections between privacy, access, security and compliance.

Join speakers, delegates and thought leaders with shared interests in privacy, access and security.Colleagues from public and private institutions, federal, provincial and territorial governments, industry, academia and regulatory authorities will meet in a relaxed setting to enjoy workshop, breakout, keynote and plenary sessions.

Congress 2016 takes a refreshingly practical approach. Breakout sessions are longer than at most conferences, but formal presentations are shorter. Speakers offer practical examples and case studies, but are discouraged from using PowerPoint or similar tools (or distractions).

Continuing Education Credits applicable to PACC Professional Certification, and may qualify for CPD credits from other organizations as well.

Who should attend the Privacy and Data Governance Congress?

• privacy officer
• security officer
• access and disclosure administrators
• compliance officer
• FOIP Co-ordinators
• human resources manager
• insurance agents
• healthcare administrators, health information management
• medical ethicists and genetics
  
  

Sharon Polsky, MAPP

Sharon Polsky is president of AMINA Corp. and a Privacy by Design Ambassador with more than 30 years’ experience advising corporations, governments and organizations about privacy and access implications and unintended consequences of emerging laws, technologies and global trends. She is also president of thePrivacy and Access Council of Canada, the nonpartisan national non‑profit association of privacy and access professionals in Canada’s private and public sectors.

For more information, see: http://informationmanagers.ca/privacy-and-data-governance-congress/

View the blog post and register to view the video.

A PIA should be as common place to a healthcare practice as a business plan is to a business.

BUT most healthcare practices don’t know this and often don’t know that a PIA is usually part of their professional college requirements and often even a legislated requirement!

Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA.

You need a Privacy Impact Assessment when:

• - You are opening a new clinic or establishing a new health services program
• You are changing administrative procedures or technology equipment, services, or vendors
• You are changing how you collect and use personal information
•  You are implementing or changing an Electronic Medical Records (EMR)
• You are sharing health information with another healthcare provider, organization, Primary Care Network or other health program
• You have a Privacy Impact Assessment that was written more than 2 years ago? (It is time to review and update this!)

Doing a Privacy Impact Assessment for your practice is easy – once you figure it out. I have helped hundreds of clients complete their Privacy Impact Assessment and visited hundreds of practices across Alberta. I’ve figured it out . . . so you don’t have to! Now I’m going to share with you what you need to know to plan your PIA.

Brought to you by Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

Related Links:

Register for the preview of the E-course webinar, Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments

Buy the E-course, Protect Your Practice, Your Assets, and Your Patients with
Privacy Impact Assessments - A Complete Step-by-Step Course

Privacy Awareness in Healthcare: Essentials - online privacy awareness training from Corridor Interactive

Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Give your staff the knowledge and tools they need to apply policy in their day-to-day work AND prevent a privacy breach with privacy awareness training.

Privacy awareness training is easy with interactive online learning experiences that are more effective than conventional training.

Make online training available to all your new and current employees quickly and efficiently.

http://informationmanagers.ca/pmn-privacy-awareness-training/

For more information about the course, Privacy Awareness in Healthcare: Essentials, see  https://www.corridorinteractive.com/online-training/privacy-awareness-in-healthcare/ 

Guest: Heather Moony, VP Business Development, Corridor Interactive