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Practice Management Nuggets

Practice Management Nuggets is an interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Hosted by Jean Eaton, your Practice Management Mentor and Practical Privacy Coach, of Information Managers Ltd. www.InformationManagers.ca www.PracticeManagementNuggets.Live
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Jul 20, 2019

A Privacy Impact Assessment (PIA) is Good for Business

A PIA is part of a regular business process if you collect, use, or disclose personal health information in your healthcare practice. When you have a previous PIA that has been prepared, submitted to the Office of the Information and Privacy Commissioner (OIPC) and it has been accepted for use--well, that is not the end of your PIA journey.

You need to ensure that you are updating and amending your PIA as your practice matures and as you make administrative and technical changes to the procedures in your practice.

Join Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor and host of this podcast to discover the common triggers that require you to consider if it is time for you to do a PIA amendment.

Subscribe: itunes | Email | | Stitcher | RadioPlayer

Show Notes

You can advance the podcast to the time entries

00:00  Introduction

01:07  When do you need a privacy impact assessment (PIA) amendment?

01:27  Previous PIA is more than 2 years ago

03:19  Changes in legislation

Other common triggers for PIA amendments

03:56  Electronic Medical Record or computer network, or office productivity

05:16  Physicians, Ownership, Location

05:45  New Users / Information Sharing

06:35  Communicating With Patients

07:57  Vendors Change - Alberta Netcare Portal

10:00  New PIA or PIA Amendment?

12:13  After the Amendment is Written

If you need assistance with your Privacy Impact Assessment amendment, see https://InformationManagers.ca/PIA-course

Protect Your Practice, Your Patients, and Your Assets With Privacy Impact Assessments

Are you struggling with creating your privacy impact assessment or amendment?

Not sure if you are still compliant with the HIA?

A completed PIA doesn’t last forever!

If you need help with your amendment, let me know. I'm here to help you with on-line education and coaching.

I help you complete your PIA.

https://InformationManagers.ca/PIA-course

PIA on-line training and coaching

 

Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

Jun 30, 2019

Subscribe: itunes | Email | | Stitcher | RadioPlayer

‘This call may be recorded to ensure quality control.’

We’ve all heard the recorded message when we call our bank or service provider

But, is this the best way to capture patient satisfaction with their healthcare visit experience?

Are you looking for options to gauge patient satisfaction with the patients’ interactions with your office staff during phone calls and their entire visit?

There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction.

I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction. Listen to the podcast to hear his key tips!

CareSay App from Everyone’s A Caregiver

Easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice. Make sure to check out this new app from Brian and Everyone’s a Caregiver!

Click on the image below

 

CareSay Reviews

In This Episode

In this 16 minute episode, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, we discuss options for the healthcare provider and business owner to easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice.

Brian shares his key tips including

  • Options to create a patient experience survey (including CGCAPS).
  • New tools that empowers the patient to provide clinics with feedback about their experience.

Join me for the interview with Brian Lee, How To Capture Patient Satisfaction With CareSay Reviews.


Meet Brian Lee, CEO, Everyone's a Caregiver Learning Systems

Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing.

Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World.

Brian Lee is the Chief Executive Officer of  Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement.

In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019.

Find out more about Brian Lee:

www.EveryonesACaregiver.com

Twitter: @every1care

LinkedIn: Brian Lee CSP


Show Notes

You can advance the audio to these time markers:

00:00 Q: How to Capture Patient Satisfaction

00:47 Speaking with Brian Lee, CEO, Everyone’s a Caregiver

04:07 Privacy considerations

05:12 Patient Feedback Options

05:30 Adopt a Patients Experience Measurement – CGCAPS

Patient Centered Clinic Modules

Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic!

06:50 Care Say App – Deliver a 5 Star Experience!

https://informationmanagers.ca/likes-CareSay

14:13 Pilot the Care Say App!

Download the app for free – at your app store now for IOS and Android.

To learn more about the pilot, call Dorian at 403-270-5806. Or, send her an email at Dorian [at] EveryonesACaregiver.com. No obligation just check it out!


Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.


Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean, Your Practical Privacy Coach and Practice Management Mentor

May 8, 2019

Subscribe: itunes | Email | | Stitcher | RadioPlayer

Privacy Awareness Week (PAW), an initiative of the Asia Pacific Privacy Authorities forum (APPA), is held every year to promote awareness of privacy issues and the importance of protecting personal information.

This year, Privacy Awareness Week is celebrated May 6-10, 2019.

Protect Your Organization and Your Patients

Equip your staff with the information they need to confidently and correctly handle personal health information.

Healthcare businesses need privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Patients trust their healthcare providers with their sensitive, personal, and financial information.

If patients don’t feel that the healthcare provider will keep their information confidential and secure, patients may choose not to share their information which may impact their healthcare and treatment.

When we are privacy aware, we can better respond to patients’ questions and build their trust in the quality of services that we provide.

In this podcast episode, Jean L. Eaton challenges you to take the Privacy Awareness Quiz. See if you are up-to-date with common scenarios in healthcare!

Show Notes

Recorded June 2018

You can advance the audio to these time markers:

00:40  Introduction

01:52  Say No to Snooping

Privacy Awareness Training Quiz

04:00  Question 1 Soccer Mom

04:52  Answer 1 Soccer Mom

05:28  Question 2 Celebrity Visit

05:57  Answer 2 Celebrity Visit

07:00  Question 3 Training Examples

07:35  Answer 3 Training Examples

08:25  Question 4 Patient Access to Their Own Information

09:15  Answer 4 Patient Access to Their Own Information

11:25  Question 5 Chart Notes Print-out

12:05  Answer Chart Notes Print-out

13:35  Bonus tips

14:05  Privacy Awareness In Healthcare: Essentials

www.InformationManagers.ca/Privacy15 Use the coupon code: Privacy15

14:33  Download the free Privacy Awareness Quiz

www.InformationManagers.ca/Privacy-Matters-Quiz

Do This Now

See https://informationmanagers.ca/privacy-awareness-week-2019/ for more resources that you can use right away for your healthcare practice.

Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

Apr 7, 2019
Subscribe: itunes | Email |  Stitcher | RadioPlayer

When was the last time that you reviewed your access logs in your healthcare practice?

In our policies, procedures, risk assessments, and privacy impact assessment submissions, we indicate the reasonable safeguards that we expect to implement in our practices to protect the privacy and security of health information.

But policies and good intentions alone isn’t enough.

We also need to take action on our policies.

Custodians have an obligation to ensure reasonable safeguards to protect the privacy and security of health information. This means having appropriate policies and procedures in place and demonstrate and document that you have implemented your plans.

In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about using audit logs of your computer and your Electronic Medical Record (EMR) / Electronic Health Record (EHR) to improve security in your healthcare practice.

Improve Privacy and Security In Your Healthcare Practice

Privacy and Security Monthly Audit Template

Privacy and Security Monthly Audit Template

This Practice Management Success Tip includes

✔ Implementation guide – easy to read ‘how-to' instructions to get the best results from your privacy and security monthly audit.

✔ Audit form template in MS Word document format that you can download, print, and use right away.

✔ Access to mini-course with video examples to get you started.

✔ On-line access to Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor to answer your questions

No software to purchase

Get the Templates Now!


In This Podcast Episode Show Notes

Recorded June 2018.

You can advance the audio to these time markers:

00:51  Policies and Procedures Are Not Enough

01:10 What Are Audit Logs?

02:28  Importance of Audit Logs

04:52  Snooping

05:46  Reasonable Safeguards

06:11  Implementing Monthly Privacy and Security Audit

07:16  Starting Your Program

07:59  Sample Goals

09:36  Sample Compliance Observations

11:47  Sample Recommendations

12:15  Identify Your Action Items – what will you start, stop, or keep doing?

Action Steps That You Should Do Now

See https://informationmanagers.ca/audit for checklists and templates that you can use right away to help you improve your healthcare practice security.

Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

Mar 24, 2019

Subscribe: itunes | Email Stitcher | RadioPlayer

Has this ever happened to you?

You are a clinic manager in a healthcare practice. One day, you receive a phone from a healthcare provider in another clinic.

They received a fax with patients’ health information from someone in your clinic. But the fax is not addressed to them – they received it in error.

Is this a notifiable privacy breach under Alberta’s new Health Information Act (HIA) regulations?

What should you do now?

If you work in healthcare, it is your job to manage each #PrivacyBreach with confidence, compassion, and transparency to the individuals affected by a privacy breach.

In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about mandatory privacy breach notification in your healthcare practice.

Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens!

Practice Management SuccessPractice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don't know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

To access all the resources and to ask Jean your questions, join us at Practice Management Success!

In This Podcast Episode Show Notes

Recorded Oct 16, 2018

You can advance the audio to these time markers:

00:58  Is this a privacy breach?

01:19  Part A: Circumstances where mandatory privacy breach notification is required

02:244  Part B: Circumstances where mandatory privacy breach notification is not required

02:50  Accessed the information in a manner consistent with his role as a health services provider and did not do it for an improper purpose;

03:00  Did not use or disclose the information beyond determining that he accessed it in error.

04:50  Sending custodian must record the privacy breach



Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.

Rate and Review the Podcast

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Subscribe to our podcast and join our email updates list!

When you subscribe to our podcast, the next episode of the podcast will automatically appear in your play list and you never have to go searching for an episode again!

 

Feb 28, 2019

Subscribe: itunes | Email | | Stitcher | RadioPlayer

You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records!

Don’t Panic!

Learn NOW how to respond a #CourtOrder.

In this episode we discussed how to prepare patient records for a court order with confidence!

Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice.



How to Prepare Patient Records for a Court Order E-Book

Don't be scared and confused when confronted by a police officer giving you a court order to produce patient records!

With this report we show you how to:

  • Calmly receive a court order
  • Prepare the patient's health record for disclosure
  • Anticipate your testimony in court

Download this free report to protect your healthcare practice!

How to Prepare Patient Records for Court

Show Notes

Recorded September 2018
01:36 How to Prepare Patient Records for a Court Order
02:40 Don’t Panic
03:16 Review the Order Carefully
04:46 What This ISN’T
07:30 Validate the Court Order
08:14 Secure the Patient Records
11:08 Inform Your Custodian, Privacy Officer
12:38 The Fine Art of Severing
14:32 Table of Contents
15:24 Prepare the Paper Record
18:36 Testimony
22:39 When You Return to the Clinic
24:24 What You Should Do Now

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or improve your healthcare practice.

Rate and Review the Podcast

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Feb 12, 2019

One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job – but aren’t as friendly, or empathetic or engaging with their patients as they would like.

Teaching someone how to build a courteous and respectful relationship with your patients is kind of awkward, isn’t it?

But, it is so vitally important that patients feel valued, respected, and safe when they come to their healthcare practice. And it is just as important to healthcare business that we provide courteous service, clear communication and safe practices in an efficient and effective manner.

Patient engagement and patient satisfaction is a key criteria to good health outcomes and a healthy business model.

But, how do you get started to implement a patient satisfaction program? How can you teach your employees to demonstrate respect and open communication with patients and their families?

Patient Centered Clinics from Everyone’s a Caregiver

Make sure to check out this new on-line education from Brian and Everyone's a Caregiver! Click on the image below:

Patient Centered Clinic

In This Episode

In this 30 minute webinar, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, will discuss options for the healthcare provider and business owner to easily deliver training to your healthcare team so that you can improve patient satisfaction and patient care in your healthcare practice.

  • What is the Patient Centered Clinic?
  • What is the Return on Investment (ROI) when you provide your providers and support team with education in patient engagement?
  • Opportunities of digital learning systems
  • How can healthcare clinics provide consistent, meaningful education to their teams and still get their day-to-day tasks done?

Join me for the interview with Brian Lee, How Improved Patient Satisfaction Saves You Time And Money!


Meet Brian Lee, CEO, Everyone's a Caregiver Learning Systems

Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing.

Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World.

Brian Lee is the Chief Executive Officer of  Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement.

In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019.

Find out more about Brian Lee:

www.EveryonesACaregiver.com

Twitter: @every1care

LinkedIn: Brian Lee CSP


Show Notes

Click the >> arrow to play the podcast. You can advance to the time marks.

01:35  Meet Brian Lee, CSP, CEO Everyone’s A Caregiver

06:56  Pink Elephant in the Room

07:21  Brian Lee’s #1 Tip

09:35  What is the Patient Centered Clinic?

11:30  What Does It Look Like to the Patient?

13:05  What Does It Look Like to Staff?

14:19  Educate Employees

15:29  What is Education?

16:30  Why is This a Critical Topic for Healthcare Practitioners?

19:19  What Are the Options to Improve Patient Satisfaction?

20:39  Return on Investment

24:16  Introducing Everyone's A Caregiver App

24:45  Patient Centered Clinic

26:32  DO IT Recommendations

30:00  Who is the Patient Centered Clinic For?

30:28  Patient Centered Clinic Modules

35:28  Get Started With Patient Centered Clinic!


 

Do This Now!

Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic!

Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean, Your Practical Privacy Coach and Practice Management Mentor

Feb 7, 2019

A Privacy Impact Assessment is Easy – When You Start With a Good Plan!

Do you need a PIA? or a PIA amendment?

If you are a healthcare provider or clinic manager and are not sure if you need a Privacy Impact Assessment . . . then this 30 minute webinar / podcast is for you!

If you are a custodian--including physicians, optometrists, dentists, chiropractors, nurse practitioners, podiatrists, and more!--as defined by Alberta's Health Information Act, then you probably need a PIA.

Jean L. Eaton, Your Practical Privacy Coach, will explain

  • what a PIA is,
  • why you need it, and
  • how to start planning to prepare a PIA.

A PIA is an important tool that you can use to help you with that project management. It will help you anticipate risks to the project before it starts and avoid serious problems, wasted time and money.

The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently.

Sometimes, after you have completed a foundational PIA for your practice, you want to add a new tool, move or add a new clinic location, or change the way that you collect, use, or disclose health information.  This may trigger a PIA amendment where you can build onto your original PIA submission.

Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information.


Podcast Sponsor - Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments

PIA e-courseA complete step by step on-line course !

 

Button

Show Notes

Recorded July 5 2018

You can advance the audio to these time markers:

04:52  Elephant in the Room

Some people think that a PIA is a big scary elephant in the room. I’d like to show you that a PIA is not scary and, in fact, is a practical tool for your business.

03:49  Assess Your Project

04:24  Purpose of a PIA

04:58  PIA Process

13:42  Don’t Be Shocked!

17:00  Carrot or Stick Approach

26:07  5 Step Plan to PIA

30:22  When Do You Need a PIA?

31:40  Questions

34:00  Strategies to Complete Your PIA

34L30  DFY – Done For You

Hire a consultant. A consultant may be internal to your organization or external. If you are a part of a large organization or association, you may have a dedicated Privacy Officer or Project Manager who will work with you and your business unit to develop the PIA.

Or you may hire a consultant from an external business with experience in your industry and is knowledgeable about the regulatory requirements in your jurisdiction.

34:56  DIY Options - On-Line course

Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments – A complete step by step course with on-line coaching from me. https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/ 

The DIY approach will take more of your time, and less money, to complete your PIA.

If you ae the type of person that likes policies, procedures and details about legislation this is a good option for you.

36:17  DWY – Done With You Hybrid

The hybrid approach includes you doing the majority of the information gathering and creating or reviewing your existing policies and procedures for your project.

You also work with an experienced consultant (internal or external) to help you put the pieces of the PIA together and prepare the PIA submission, and to work with you to develop the implementation plan.


Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.


Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

Jan 29, 2019

Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and they hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a privacy breach is critical to the continued success of their business!

Now, in Alberta, we need to ensure that we are prepared for the new mandatory privacy breach reporting that took effect on August 31, 2018.

In this podcast episode, Jean Eaton will share with you

  • What is a privacy breach
  • Why a privacy breach is a significant problem
  • Lessons learned in the first 4 months of mandatory notification
  • 5 categories of notification triggers
  • Offence and penalty provisions of the HIA

Podcast Sponsor - Understanding Privacy Breach Notification

Understanding Privacy Breach NotificationPrivacy breaches and notification compliance is the key to keeping your clinic out of trouble, and with this report we show you how to know when you need to comply…

  • We show you the breach events that require notification
  • How to prevent notification errors
  • Avoid fines up to $50,000 by following the advice in this report

Download this free report to protect your healthcare practice.Button

Show Notes

Recorded Monday, January 28, 2019

00:30  Is this a privacy breach?

02:30  Introduce Jean Eaton

04:57  Privacy Rights

06:22  What is a Privacy Breach?

07:12  Personal Information

08:24  Why is a Privacy Breach Significant?

10:29  Why Mandatory Notification?

11:46  Risk of Harm

13:02  Errors Happen

13:38  Biggest Mistake

13:53  First 4 Months of Mandatory Privacy Breach Notification

15:44  Categories of Breaches

17:22  Types of Privacy Breaches

21:02  5 Mandatory Notification Categories Triggers

21:42  1. Has Been Accessed or Disclosed

22:56  2. Has Been Mis-used or Will be Mis-used

23:57  3. Identity Theft or Fraud

24:39  4. Embarrassment, Physical, Mental, or Financial Harm

24:59  5. Adversely Affect Health Services

26:08  Other Triggers

27:00  Record Each Privacy Breach

27:59  Who Must You Notify?

28:38  Penalties

32:15  Second Biggest Mistake

32:25  Privacy Breach Management Program

33:31  E-book Understanding Privacy Breach Notification

 

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.


Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean, Your Practical Privacy Coach

Jan 13, 2019

Snooping is a privacy breach!

When an authorized person accesses patient records for an unauthorized purpose, this is often considered snooping.

If you work in healthcare, it is your job to manage each privacy breach with confidence, compassion, and transparency to the individuals affected by a privacy breach.

In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about custodians looking up their family members on Alberta Netcare Portal.

Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens.

Podcast Sponsor – Practice Management SuccessPractice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!

Show Notes

Recorded Oct 16, 2018

00:19  Custodian Snooping

02:37  Don’t Forget to Train About Appropriate Access

03:21  Just Because They Say They Know Isn’t Enough For the Business of a Clinic

04:32  Discipline and Notification

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.

Rate and Review the Podcast

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Sep 27, 2018

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca

Subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order

You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records!

Don’t Panic!

In this month’s Q&A with Jean, we discussed how to prepare patient records for a court order with confidence!

Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice.

Show Notes
01:36 How to Prepare Patient Records for a Court Order
02:40 Don’t Panic
03:16 Review the Order Carefully
04:46 What This ISN’T
07:30 Validate the Court Order
08:14 Secure the Patient Records
11:08 Inform Your Custodian, Privacy Officer
12:38 The Fine Art of Severing
14:32 Table of Contents
15:24 Prepare the Paper Record
18:36 Testimony
22:39 When You Return to the Clinic
24:24 What You Should Do Now

For complete details and to read more, subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order

Sep 6, 2018

Have you ever said…

“If only I had someone to ask!”

Each month, we discuss your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips, and more in Practice Management Success membership.

In this Q&A, we're talking about: Can you use text messaging with patients?

The short answer is, ‘Yes’.

The longer answer is ‘Yes, but . . .  make sure that you are really clear about why you want to use text messaging, carefully plan the implementation and monitor its use.’ 

Listen to the full audio Q&A for my detailed response. Here are some audio highlights:

01:51 Patients want to use text messaging

02:24 Why text messaging?

04:59 Level of risk

06:33 Mitigation strategy

12:26 Bleen cloud based medical referral management system (Stitcher linkhttps://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets/e/52478520)

13:19 ezReferral patient appointment management (Stitcher link https://www.stitcher.com/podcast/practice-management-nuggets/e/53743157?autoplay=true)

15:15 Healthquest EMR (www.healthquest.ca) 16:30 Privacy Impact Assessment

17:46 E-Course: Privacy Impact Assessments to Protect Your Practice, Your Assets, and Your Patients https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/ 


For more information visit: 
https://InformationManagers.ca/can-you-use-text-messaging-with-patients/

 

Aug 9, 2018

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca

Mandatory Privacy Breach Reporting is Coming to Alberta!

Do you know how this will affect your healthcare practice?

. . then this free webinar is for you!

If you are a custodian–including physicians, pharmacists, optometrists, dentists, dental hygienists, chiropractors, nurse practitioners, podiatrists, midwives, optometrists, opticians, and more!–as defined by Alberta's Health Information Act, then . . then this free webinar is for you!

You need to know how mandatory privacy breach reporting will affect you!

In this Free Webinar, Jean L. Eaton, Your Practical Privacy Coach will explain

**what is a privacy breach

**why a privacy breach is a significant problem

**why have mandatory privacy breach reporting

offence and penalty provisions of the HIA

**privacy breach notification requirements

**what you need to do before August 31, 2018

Show Notes / Contents
You can advance the audio to these time markers:

06:28 What is a privacy breach
07:55 Personal information
09:31 What is privacy
10:30 Personally identifying
11:44 Why is a privacy beach significant
14:21 Healthcare system
15:13 Risk of significant harm (ROSH) or ROH
18:21 Penalties
19:49 Important to the individual
20:25 Biggest mistake
21:16 Example – forgery
23:49 Example – letter
25:38 Example – garbage
31:05 Example – social media
33:12 Example – fraud
33:52 Example – ransomware
35:19 Example – theft unencrypted data
38:31 Mandatory privacy beach reporting
39:23 New notification requirements
40:18 Offence penalties
40:39 Triggers privacy breach notifications
42:46 Privacy breach discipline principles
47:08 Privacy breach management program
47:36 4 Step Response Plan www.InformationManagers.ca/4-step
52:26 BONUS – Can you spot a privacy breach? Privacy breach awareness video – You can share this!

http://www.InformationManagers.ca/Spot-Privacy-Breach

 

For more help, download the free e-book, Understanding Privacy Breach Notification https://informationmanagers.ca/mpbn 

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Jean, Your Practical Privacy Coach

May 9, 2018

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Jeff

Do you need to right-size your clinic space?

Are you frustrated because your clinic location didn’t turn out to be as good as you expected?

Or maybe you couldn’t recruit those extra physicians or healthcare providers that you had planned?

In this Practice Management Nugget Webinar for Your Healthcare Practice, Jeff Grandfield of The Lease Coach will discuss what healthcare business owners should know about sub-leasing.

Has your circumstances changed?

You might be dealing with changes to your business plan, for example

  • your location isn't as ideal as you had planned
  • changes in your business ownership
  • revenue forecasts not as good as expected and your business space needs to work harder for you now
  • considering sub-leasing your space for just a few days a week or long term

It's not as scary as you think!

It's time to right-size

Jeff Grandfield will explain options that you can use to right-size your clinic space.

Jeff Grandfield knows how healthcare providers and business owners can make the best of sub-leasing solutions. Jeff Grandfield, The Lease Coach, is my guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Apr 21, 2018

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/AACM

Are you wondering if there is a better way to hire staff for your healthcare practice?

Are you looking for new ways to create revenue for your practice or manage expenses differently?

Do you want to keep up to date on clinic management best practices?

Many clinic managers find that they need help from time to time from other clinic managers who understand their problems.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Susan Le Doux and Katherine La Porte of the Alberta Association of Clinic Managers (AACM) will discuss the 3 common problems AACM can help clinic managers solve.

Susan and Katherine will also reveal the benefits of being an AACM including:

  • access to on-line forum of clinic managers across Canada
  • networking and education events in-person and on-line
  • on-line resources
  • mentoring with a seasoned clinic manager

Susan Le Doux is the current President of AACM and Katherine La Porte is the Secretary of AACM. They are my guest experts on Practice Management Nuggets Webinars for Your Healthcare Practice. Susan and Katherine will discuss how their membership with AACM has helped them and can help you, too!

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Clinic managers don't have to work alone - Join AACM and benefit from networking and support of your peers with @AACMgroup

Mar 17, 2018

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kathy

Have you just been told that you are responsible to train the new person in your healthcare clinic?

Are frustrated when you try to connect the people you supervise or work with?

Do you struggle to address issues, identify problems, or move things forward?

Are you feeling hesitant, overwhelmed or unsure in your day to day responsibilities?

Do you  sometimes feel like the world is out to get you, it’s somebody else’s fault, or find yourself saying if only they would change, or if only things were different?

Not sure what to do next?

Then you have come to the right place!

Kathy Archer of Silver River Coaching is our guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice. Kathy will share her tips and tools with you so that you can start your journey to restore your lost confidence and move from surviving to thriving in both leadership and life.

Many women working in a small practice clinic have leadership roles thrust upon them without clear expectations or support. We don’t all naturally grow into our leadership roles as quickly as situations demand.

After listening you will leave with a renewed hope that you can feel in control of your leadership experienceKathy Archer's #1 Tip to healthcare providers and clinic managers about leadership

 

Kathy Archer will help us to understand:

  • The difference between management and leadership
  • The need to take response-ability for your role as leader
  • 3 steps to help you take response-ability

In this episode, you'll hear:

12:00 Kathy Archer, Leadership Development Coach, Silver River Coaching

12:05 #1 Tip from Kathy Archer for healthcare providers and managers about leadership

12:06 The difference between managers and leaders

12:07 Be response-able

12:08 Don't be a victim

12:10 Identify your struggles and develop your skills

12:11 Your learning plan

12:12 Confidence comes after competence

12:17 Vision movie

12:19 Inner Guidance System

12:20 You can find "Mastering Confidence -  Discover Your Leadership Potential by Awakening Your Inner Guidance System" by Kathy Archer on Amazon, iTunes, and Audible. 

12:24 Download Kathy's Guide Sheet https://InformationManagers.ca/GuideSheet

12:25 Like Kathy's Facebook Page and join her Confident Women Leaders Facebook Group - SilverRiverCoaching

https://www.facebook.com/SilverRiverCoaching

https://twitter.com/KathyDArcher

https://www.linkedin.com/in/kathydarcher/

https://www.youtube.com/user/KathyDArcher/

https://www.instagram.com/kathydarcher/

What action will you take after listening? What will you start doing, stop doing, or keep doing that will help you grow your confidence and leadership?

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcastsTake responsibility for your leadership role.

Feb 5, 2018

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kyle

Whey you start a new healthcare practice, you often start with creating a name for your business. Then you need a logo design for your letterhead, promotions, signage, and website.

You may struggle with dealing with five or six suppliers, finding the right files buried on your computer, and getting frustrated with the whole process!

Instead, select a trusted partner with years of experience in graphic design, logo design, and website design, who will manage all the design details for you simply makes your new business life so much smoother.

Discover 6 Steps to Select a Website Designer for a Small Health Professional Website in 2018

In this Practice Management Nugget Webinar for Your Healthcare PracticeKyle Loranger of  Kyle Loranger Designwill discuss his #1 tip to select a website designer – and it's not what you think!

Join us for these easy to follow, non-technical steps will help you make good decisions for your healthcare practice.

Your website is your digital shingle!

It used to be that you would place the ad in the Yellow Pages for your new clinic and that would be your marketing plan for the year!

Now, that really isn't an option. You need  your website to be the public face of your practice. You will direct all the promotions for years to come to your website.

Your website will often be the first point of contact to your practice for both patients and your referral partners.

We’ll hold your hand and make it easy for you to understand why a website designer can save you time, money, frustration!

(Especially if this is your first website!)

You have many choices. Kyle Loranger will help you to select a website designer for you with confidence!

Highlights from this episode:

2:00 Your customized website will help you to position and distinguish yourself from your competition

4:20 Elephant in the room - What do I need to know about selecting a website designer?

5:00 Kyle Loranger's #1 Tip

5:30 It's about relationships, not technology

8:25 Who are you?

9:40 What do you need your website to do for you?

10:10 Your website should help you create new patient referrals

14:00 Step 1 -  Determine a budget. How much money is the right amount to spend?

16:10 Get a consistent look

18:00 Step 2 - Find the right category of website builders

21:15 Step 3 -  Start your research!

25:00 Step 4 - Meet with them.

28:00 Step 5 - Get estimates / proposals from the qualified firms.

29:40 Questions to ask your designer

30:00 Don't be overwhelmed with technology!

34:00 On-line patient appointment booking should be integrated into your EMR

37:20 Step 6 - Select your web firm / designer and start your project!

38:40 Control your own crown jewels - website URL, website images, etc.

42:00 Contact Kyle

42:50 Website design offer from Kyle www.kldesign.com/practice-management -nuggets-webinars-special-offer

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Jan 12, 2018

Are you doing everything you can to ensure a positive mental health environment for your staff?

Would you like to create an environment that promotes positive mental health and mental well-being in the workplace?

Did you know that mental health and safety in the workplace is just as important as physical health and safety in the workplace.

Are you familiar with “The National Standard For Psychological Health and Safety in The Workplace”?

Discover How To Create Positive Workplace Mental Health


Podcast Sponsor – Practice Management SuccessPractice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!


In this Practice Management Nugget Podcast for Your Healthcare Practice, Robert Manolson, Mental Health Champion and creator of Powerful Play Experiences will:

  • Discuss why workplace mental health is important

  • Introduce us to The National Standard For Psychological Health and Safety in The Workplace (Canadian Mental Health Commission )

  • Share his first-hand experiences from the Psychological Health and Safety Advisor Training program

Share totally amazing, free resources available to initiate a well thought out and organized plan to address mental health in your workplace.

Learn How To Initiate Positive Workplace Mental Health

Meet Robert Manolson  BA, CCDP

Robert Manolson, Creator & Facilitator of Powerful Play Experiences and Team Engagement Expert is the guy you call when you need a high energy, highly creative and wonderfully experienced Facilitator for your event. He very quickly turns a room of the most reserved wall flowers into an engaged and lively group. As Robert shares his energy and passion, he hopes to shatter people's perceptions of what mental illness looks like while challenging the stigma that we attach to mental illness. He believes that it's really all about engaging people in meaningful conversations about mental health both in work, and in life.

Find out more about Robert:

www.powerfulplay.ca

Email: robert@powerfulplay.ca

YouTube: www.youtube.com/user/PowerfulPlayEdmonton

LinkedIn: www.linkedin.com/in/robertmanolson

Twitter: @powerfulplay

Facebook: www.facebook.com/powerfulplay

Show Notes

Recorded January 11, 2018

You can advance the audio to these time markers:

4:00 Elephant in the room - What do I need to know about workplace mental health?

4:30 Robert’s #1 Tip

7:00 Workplace Mental Health

7:50 Stats

9:45 Adopting the Standard

11:30 Contact your local Certified Psychological Health and Safety Advisor

14:00 Health and Safety in the workplace

15:00 Attitude for change as part of your business advantage

16 :00 13 Factors that support psychological health and safety in the workplace

17:30 Bell Let’s Talk Jan 31

18 :00 Workplace Mental Health Leadership Framework

19:10 Powerful Play Experiences – Creating Engaged Teams

2010 Download your Team Engagement Assessment from Robert Manolson

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.


Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean, Your Practical Privacy Coach and Practice Management Mentor

Dec 28, 2017

Do you have patients in your EMR that you never see?

Are your patients frustrated having to wait for annual physical exams?

Are your patients constantly calling at the last minute because they need a prescription renewal?

Would you like to have predictable billing cycles?

Are You Prepared for Panel Management?

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.

With robust panel management, you can enjoy regularly scheduled patient visits,  regular monitored patients, better patient care, better patient outcomes with more predictable billing cycles.

With the help of my guest, Stephanie Clack, Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT), you will discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:

  • update us on the changes in this primary health care strategy,
  • discuss career opportunities for HIM professionals, and
  • share strategies for primary care clinics to get the help that you need to implement physician panel management in your clinic.

Panel management in community clinics supports optimal patient care and efficient clinic patient flow. #HIMPanel CLICK TO TWEET


Podcast Sponsor - Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don't know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!


Meet Featured Guest: Stephanie Clack

Stephanie ClackStephanie Clack is the Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT). Part of her mandate is to increase awareness of the emerging roles for HIM professionals through practicum placements and promoting the HIM professional skill set to industry.

As a graduate of the program, Stephanie has been involved in practicum as a student herself, as a preceptor in industry, and through coordinating placements for SAIT learners. Stephanie also volunteers with the Canadian Health Information Management Association as a member of the Council on Education and Professional Practice.


Discover How Panel Management Will Impact Your Practice!

Show Notes

Recorded December 7, 2017

You can advance the audio to these time markers:

01:30     Featured Guest Stephanie Clack, Instructor, Southern Alberta Institute of Technology (SAIT) Health Information Management program

02:00     Using data to get better patient outcomes is a variation on health information management domains of practice.

02:30     Patient’s medical home with an assigned physician and health care providers is defined for both the provider and the patient.

03:30     Patient roster

04:10     Panel management is one of the components of Alberta’s Primary Health Care Strategy. Providing proactive.

05:17     Panel identification to determine active patients and ensure that the patient is attached to a provider.

06:40     Proactive contact with the patient.

08:09     Plan screening measures. Review data and pre-book appointments with patients for screening maneuvers

09:00     Panel manager role includes managing the patient roster and work in the EMR to maximize scheduling reminders and screening measures and data analysis.

10:20   Fill your appointment scheduler for more reliable and predictable billing cycles.

12:00   Use the ASaP screening guidelines to determine which patients are missing the suggested maneuvers.

15:00   Resources: Towards Optimized Practices (https://www.topalbertadoctors.org/file/step-workbook.pdf), Southern Alberta Institute of Technology (SAIT) Health Information Management Practicum placements in May and June.

16:50   Health information skills and domains of practice.

19:50   Panel management will assist you to improve the patient flow in your clinic.

20:50   Practicum placement opportunities are available each year in May and June; contact Stephanie now!


Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.

Rate and Review the Podcast

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd

Dec 7, 2017

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Bleen

Are you a clinic manager who dreads the Monday morning phone rush?

Are your walk-in patients pushy, impatient, and frustrated waiting for their turn to see the doctor?

Do your patients complain about how difficult it is to phone into the clinic jut to make an appointment?

You can do better than that!

My guests on Practice Management Nuggets Webinars for Your Healthcare Practice will show you how!

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

  • Reduce 40% to 60% of your incoming phone calls.
  • Reduce 75% of your no-show appointments.

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

If you are ready to change your hectic, stressful front office for an efficient, respectful front office and you are a

  • Clinic manager of a small to medium family healthcare practice or
  • Healthcare provider planning a new practice

Jump on this FREE Interview with automated scheduling solutions experts Chris Naraine and Robert Cove and discover how you can improve your patient flow management.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Oct 19, 2017

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Denis

Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right.

Now healthcare practices of any size can improve your patient referral management process in this 30-minute interview and ezReferrel review with Dr. Denis Vincent.

Dr. Denis Vincent, CCFP is a patient referral management expert and Medical Director and Physician Founder of ezReferral.

In this Free 30-minute Privacy Management Nugget Webinar, Dr. Denis Vincent will show you how to:

  • Improve communication between referral and specialist office
  • Improve patient satisfaction
  • Improve patient care
  • Save you time and money

Dr. Denis Vincent of ezReferrel knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. 

Health care referrals done right improves patient satisfaction and saves you time and money every day!

Webinar Show Notes:

00:30 Mama G’s story

03:40 Synchronous communication confirms that the message was received

04:29 Track referrals as easily as a book on Amazon

04:52 #1 Tip to better manage patient referrals

06:09 Find more effective ways to involve and engage the patient

06:19 Current typical patient referral workflow

07:42 Health Quality Council of Alberta (HQCA) and College of Physicians and Surgeons of Alberta (CPSA) standards for patient referral management

09:43 Better way to handle referrals

13:56 Manage and measure for quality improvement

14:42 Wait times reporting is easy

15:00 Create a referral

17:00 Over 95% of all patients or their primary care contact are involved and engaged

18:11 Referral requests

20:44 Specialist triage, accept, decline, or e-consult

22:05 Better use of the healthcare system resources

22:27 Patient messaging

23:40 Privacy ensured

24:40 Automate phone call reminders

26:00 Specialist report sent to the referring provider ready to download

29:15 Privacy safeguards with two factor authentication and audit trails

29:00 Implementation time line

32:00 Supports multi-disciplinary referral patterns

35:00 Primary Care Network pilot –the patient’s medical home

35:30 Benefits to the patient

36:31 Benefits to the referring provider

40:00 Mobilize your community and your referral partners to improve your patient referral management

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Jul 18, 2017

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

For full show notes, along with webinar slides and resources visit: https://InformationManagers.ca/pmn-live-craig/

Craig Petronella of Petronella Technology Group knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. In this Free 30-minute Privacy Management Nugget Webinar, Craig Petronella will show you how you can reduce your risks :

  • Use secure email to share health information
  • Check-list to determine if your computer is secure
  • Security awareness training

Craig Petronella has advised clients on how to best protect their computer information for over thirty years.

He is North Carolina’s Top IT Cybersecurity Expert and Amazon #1 Best Selling Author of How HIPAA Can Crush Your Medical Practice. Craig is the owner and CEO of Petronella Technology Group.

Webinar Show Notes:

1:00 Welcome, Craig Petronella, Petronella Technology

3:00 Petronella’s 3 Step Process 6:00 Risks to a healthcare practice

7:05 How to learn from someone else’s security breaches

8:00 Don’t send health information by email!

9:25 Security Risk Self-Assessment

11:52 HasMyPracticeBeenHacked.com – find out your gaps and vulnerabilities

18:53 Benefits that healthcare practices will notice after they complete a security risk assessment

24:42 Required security awareness training – Special offer from Craig!

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

Jun 26, 2017

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

For full show notes, along with webinar slides and resources visit:
https://InformationManagers.ca/Hernish 

Dr. Hernish Acharya of Cancellation Spot knows that you can improve your cancellation management by quickly and efficiently contacting the correct patients already on your waitlist to fill that last minute cancellation. In this Free 30-minute Privacy Management Nugget Webinar, Dr. Acharya will share with you:

• Improve patient access to healthcare.
• Minimize ineffective administrative work.
• Shorten waiting lists.
• Optimize fee-for-service revenue.

Is your morning voice mail full of patients cancelling appointments? You are not alone. All healthcare offices get cancellations. In fact, up to 30% of appointments need rescheduling, often on short notice.

If your healthcare practice has same-day appointment cancellations then this episode is for you!

www.CancellationSpot.com: Fill Cancellations Without Making a Single Phone Call

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

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