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Practice Management Nuggets

Practice Management Nuggets Podcasts for Your Healthcare Practice - is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, improve, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away. And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Practice Management Nuggets© series is hosted by Jean L. Eaton (Your Practice Management Mentor and Practical Privacy Coach) of Information Managers Ltd. I am constructively obsessive about privacy and confidentiality in the healthcare sector--and I think you should be, too! I help primary care practice managers and health care providers properly manage the risk of a privacy breach, stay out of jail, avoid fines AND keep an efficient practice! Practice Management Nuggets has been interviewing guests and sharing nuggets of information since 2014! Get all the show notes at PracticeManagementNuggets.Live. www.InformationManagers.ca www.PracticeManagementNuggets.Live
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Now displaying: 2015
Dec 4, 2015

View the blog post and register to view the video.

A PIA should be as common place to a healthcare practice as a business plan is to a business.

BUT most healthcare practices don’t know this and often don’t know that a PIA is usually part of their professional college requirements and often even a legislated requirement!

Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA.

You need a Privacy Impact Assessment when:

  • - You are opening a new clinic or establishing a new health services program
  • You are changing administrative procedures or technology equipment, services, or vendors
  • You are changing how you collect and use personal information
  •  You are implementing or changing an Electronic Medical Records (EMR)
  • You are sharing health information with another healthcare provider, organization, Primary Care Network or other health program
  • You have a Privacy Impact Assessment that was written more than 2 years ago? (It is time to review and update this!)

Doing a Privacy Impact Assessment for your practice is easy – once you figure it out. I have helped hundreds of clients complete their Privacy Impact Assessment and visited hundreds of practices across Alberta. I’ve figured it out . . . so you don’t have to! Now I’m going to share with you what you need to know to plan your PIA.

Brought to you by Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

Related Links:

Register for the preview of the E-course webinar, Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments

Buy the E-course, Protect Your Practice, Your Assets, and Your Patients with
Privacy Impact Assessments - A Complete Step-by-Step Course

Privacy Awareness in Healthcare: Essentials - online privacy awareness training from Corridor Interactive

Nov 6, 2015

Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Give your staff the knowledge and tools they need to apply policy in their day-to-day work AND prevent a privacy breach with privacy awareness training.

Privacy awareness training is easy with interactive online learning experiences that are more effective than conventional training.

Make online training available to all your new and current employees quickly and efficiently.

http://informationmanagers.ca/pmn-privacy-awareness-training/

For more information about the course, Privacy Awareness in Healthcare: Essentials, see  https://www.corridorinteractive.com/online-training/privacy-awareness-in-healthcare/ 

Guest: Heather Moony, VP Business Development, Corridor Interactive

Oct 16, 2015

Practice Management Nugget Inteview with Grant Ainsley


Tips every clinic manager or healthcare provider needs to know.

If you are a clinic manager or healthcare provider who wants to know the important tips to manage difficult conversations with a vendor, with an employee, or with a
patient with confidence, then you need to listen to this podcast right away.

Immediately take your communication skills to the next level and learn to talk like a
leader.

 

Sign up to Grant Ainsley's newsletter:  http://www.grantainsley.com

Communication Tips for Difficult Conversations
http://www.informationmanagers.ca/communication-tips-for-difficult-conversations    

Oct 2, 2015

9 Steps to Hire Employees

 

Your clinic manager just resigned. Are you ready to hire? Learn how!

In this FREE 30-minute Practice Management Nugget Webinar Jean will give you practical information, tools and resources to: 

  • Hire and retain the right employee – the first time!
  • Develop hiring policies, procedures, and forms to make hiring painless.
  • Develop great first impressions to attract the ideal candidate to your practice.

 Download the FREE E-Book, 

9 Steps to Hiring Employees for Your Healthcare Practice

The right employee:

  • is productive and provides good services to your patients and clients
  • will create a positive place to work and to receive care
  • will promote your business

Doesn’t it make sense to prepare now to hire the right employee?

 

Download the FREE E-Book, 

9 Steps to Hiring Employees for Your Healthcare Practice

Hiring Employees Information Managers

Sep 11, 2015

In this episode, we spoke with Karanne Lambton, Life Fulfilled Coaching and Amazon Best Selling Author of “Step Up: 52 Actions for Emerging Leaders”.

Karanne shares 5 Steps that you can take to guide you to successful outcomes and grow into your leadership potential.

Karanne Lambton offers her experience as a leader, manager, mentor and coach to health care professionals who want to succeed in living a full spectrum life.

Take 5: 5 Foolproof Activation Steps to Move from Stuck to Success

Learn about a proven 3 pillar, 10 step process that can be successfully applied to your career or your personal life.

More about Step Up; 52 Actions for Emerging Leaders”

 

May 30, 2015

In this episode, Dave Rodwell, of D.E. Rodwell Investigative Services Ltd., will help you identify the steps that you need to take to manage risks and keep your employees, patients, and business records secure. This 30-minute Practice Management Nugget will give you practical information on:

  • Employee theft and shoplifting
  • Exterior crimes against companies
  • Working alone legislation

Dave Rodwell,

D.E. Rodwell Investigate Services Ltd.

Email: dave@daverodwell.com

Website: www.daverodwell.com

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/staff-work-alone/

May 22, 2015

In this episode, Paula MacLean, of Silver Creek Press, will share with you the difference between a satisfied and engaged employee. This 30-minute Practice Management Nugget will give you practical information on:

  • Strategies to create engagement with your employees;
  • Strategies for you to develop skills to better engage your employees;
  • Tips for networking;
  • Tips to engage employees who work from remote or mobile offices.

Paula MacLean

Silver Creek Press

Email: mmcs@aol.com

Website: www.silvercreekpress.ca

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/meaningful-engagement/

 

May 15, 2015

In this episode, Shawna Briscoe, Account Manager at Canada Medical Ltd., will help you determine what your medical supplies requirements are and how to manage inventory, saving you time and money. This 30-minute Practice Management Nugget will give you practical information on:

  • Typical requirements for a healthcare practice start-up;
  • CPSA and AHS regulations;
  • Questions to ask potential suppliers;
  • Timelines to consider in your project plan;
  • Ways to manage your medical supplies inventory.

Shawna Briscoe

Canada Medical Ltd.

Phone: 780-465-2291

Email: shawna@canadamedical.net

Website: https://www.canadamedical.net/

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/medical-supplies-and-inventory-management-for-clinics/

May 8, 2015

In this episode, Bruce Lee, of Bruce Lee Productivity Resources, will help you design a clinic experience to support the best possible patient experience that can be provided. This 30-minute Practice Management Nugget will give you practical information on:

  • The key questions patients are asked on how to improve your practice;
  • The latest ideas in patient engagement;
  • What makes a satisfied patient;
  • How you can address the key ingredients in your medical clinic.

Bruce Lee

Bruce Lee Productivity Resources

Email: bruceleespeaker@shaw.ca

Website: www.bruceleespeaker.com

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/7-moments-of-truth-in-patient-clinic-satisfaction/

May 1, 2015

In this episode, Dr. Randi Ross, of William David Company, LLC, will share with you a proven plan to ensure that you have a successful and meaningful practice, with what she calls "Relationship Marketing". This 30-minute Practice Management Nugget will give you practical information on:

  • How to use relationship marketing to grow your business;
  • How to position you and your business as a Lifestyle Medicine authority in your community;
  • How you can be an exclusive host of "Community Wellness Day" in your community to gain huge exposure, massive publicity, to leverage affiliates, and to build key relationships, credibility, and legitimacy.

Dr. Randi Ross, CEO

William David Company, LLC.

Email: drrandi@optonline.net

Website: http://www.williamdavidcompany.com/

 

Download the Learning Resource Guide

For more information on this podcast and for resources, see our blog post here: http://informationmanagers.ca/relationship-marketing/

Apr 17, 2015

In this episode, Connie Hampton, Hampton & Associates, will share with you practical tips to help you with job search networking, and personal branding and marketing. This 30-minute Practice Management Nugget will help you with your job search:

  • Effective Networking;
  • Personal Branding;
  • How to Market Yourself.

Connie Hampton, Consultant

Hampton & Associates, Scientific and Executive Search Consulting

Email: connie@networkpolishkit.com

 

Download the Learning Resource Guide

For more information on this podcast, and for additional resources, see our blog post here: http://informationmanagers.ca/job-search-process/

Apr 10, 2015

In this episode, Brian Lee and Bruce Lee, of Custom Learning Solutions, will help you drive your clinic to gain inpatient satisfaction, employee empowerment, engagement, and morale. This 30-minute Practice Management Nugget will give you practice information on: 

  • What makes a satisfied patient;
  • How to build a world-class service culture;
  • How to engage and transform frontline and management staff.

Brian Lee & Bruce Lee

Custom Learning Solutions Group Ltd.

Email: brian@customlearning.com

Email: bruce@customlearning.com

Website: http://customlearning.com

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/transform-patient-experience/

Apr 5, 2015

In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on:

  • Managing patient expectations
  • Managing First Impressions
  • Responsive communication
  • Increasing patient trust and confidence.

Susan Keane Baker, MHA

Author, Managing Patient Expectations

Email: susan@susanbaker.com

Website: www.susanbaker.com

Twitter: @SusanKB

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction

 

Mar 26, 2015

In this episode, Jaeme Adams, Co-Founder & President of Swervepay, will share with you how you can make payments easier  for the patienteasier for employees, and improve your cashflow. This 30-minute Practice Management Nugget will give you practical information on:

  • Credit policy for uninsured services in your practice
  • Communication plan with your patient/clients
  • Train your employees how to talk to patients/clients and ask for the payment
  • Payment workflow options

Jaeme Adams, Co-Founder and President

SwervePay

Email: info@swervepay.com

Website: www.swervepay.com

By Phone: 1.888.875.4782

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/payment-options-provide-patients/

Mar 12, 2015

In this episode, Paul Kirvan, of Paul Kirvan Associations (PKA), will help you design a business continuity plan that will help your office continute to run smoothly when those 'worst things' do happen! This 30- minute Practice Management Nugget will give you practical information on how to:

  • Assess your office's critical functions and assets
  • Identify what potential threats are
  • Develop plans and strategies to continue with business when disruptions occur

Paul Kirvan CISA, FBCI

Paul Kirvan Associates

Phone: +1 908-902-2586

Email: pkirvan@msn.com

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/business-continuity-whats-worst-thing-happen-business/

 

Feb 27, 2015

In this episode, Loralie Euverman, CHIM, will share with you how Medical Transcriptionists can contribute to the health, safety, and well-being of your patients and healthcare practice. This 30-minute Practice Management Nugget will give you practical information on:

  • What Medical Transcriptionists do;
  • What Medical Transcriptionists students learn in the program;
  • Why Medical Transcriptionists are vital to a health care team.

Loralie Euverman, CHIM

Associate Chair, Medical Transcription Program, School of Health, NAIT

Phone: 780-471-7876

Email: loraliee@nait.ca

Website: http://www.nait.ca/program_home_77468.htm

 

Download the Learning Resource Guide 

For more information on this podcast and for resources, see our blog posts here: http://informationmanagers.ca/hire-medical-transcriptionist/ 

 

Feb 23, 2015

In this episode, Lisa Proudfoot, BRE, CHIM, an Instructor in the Health Information Management (HIM) Program at SAIT will help you understand the role of HIM professionals in clinic administration. In this 30-minute Practice Management Nugget, Lisa will give you practical information on:

  • What HIM professionals do;
  • Why HIM professionals are essential to health services; What HIM students learn in the program; and
  • What are non-traditional opportunities for HIM grads and seasoned practitioners.

Lisa Proudfoot BRE CHIM

Instructor, Health Information and Practice Assistants

School of Health and Public Safety, SAIT Polytechnic

Phone: (403) 284-8611

Email: lisa.proudfoot@sait.ca

Website: http://www.sait.ca/programs-and-courses/full-timestudies/diplomas/health-information-management-course-overview.php

Download the Learning Resource Guide

For more information on this podcast and resources, see our blog post at: http://informationmanagers.ca/health-information-management/

Feb 21, 2015

In this 30-minute Practice Management Nugget, Jean will give you practical information, tools and resources to:

  • Develop a hiring policy, procedures, and forms for your practice that reflects your brand image;
  • Recruit employees that are the right fit for your practice;
  • Clearly state expectations; and
  • Develop great first impressions to attract the ideal candidate to your practice.

 

Jean L. Eaton (The Practice Management Mentor), INFORMATION MANAGERS LTD

Email: jean@informationmanagers.ca

Website: informationmanagers.ca

 

Download the Learning Resource Guide 

For more informationon this podcast and other resources, see our blog post at: http://informationmanagers.ca/build-team/

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