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Practice Management Nuggets

Practice Management Nuggets Podcasts for Your Healthcare Practice - is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, improve, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away. And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Practice Management Nuggets© series is hosted by Jean L. Eaton (Your Practice Management Mentor and Practical Privacy Coach) of Information Managers Ltd. I am constructively obsessive about privacy and confidentiality in the healthcare sector--and I think you should be, too! I help primary care practice managers and health care providers properly manage the risk of a privacy breach, stay out of jail, avoid fines AND keep an efficient practice! Practice Management Nuggets has been interviewing guests and sharing nuggets of information since 2014! Get all the show notes at PracticeManagementNuggets.Live. www.InformationManagers.ca www.PracticeManagementNuggets.Live
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Now displaying: 2017
Dec 28, 2017

Do you have patients in your EMR that you never see?

Are your patients frustrated having to wait for annual physical exams?

Are your patients constantly calling at the last minute because they need a prescription renewal?

Would you like to have predictable billing cycles?

Are You Prepared for Panel Management?

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.

With robust panel management, you can enjoy regularly scheduled patient visits,  regular monitored patients, better patient care, better patient outcomes with more predictable billing cycles.

With the help of my guest, Stephanie Clack, Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT), you will discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:

  • update us on the changes in this primary health care strategy,
  • discuss career opportunities for HIM professionals, and
  • share strategies for primary care clinics to get the help that you need to implement physician panel management in your clinic.

Panel management in community clinics supports optimal patient care and efficient clinic patient flow. #HIMPanel CLICK TO TWEET


Podcast Sponsor - Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don't know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!


Meet Featured Guest: Stephanie Clack

Stephanie ClackStephanie Clack is the Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT). Part of her mandate is to increase awareness of the emerging roles for HIM professionals through practicum placements and promoting the HIM professional skill set to industry.

As a graduate of the program, Stephanie has been involved in practicum as a student herself, as a preceptor in industry, and through coordinating placements for SAIT learners. Stephanie also volunteers with the Canadian Health Information Management Association as a member of the Council on Education and Professional Practice.


Discover How Panel Management Will Impact Your Practice!

Show Notes

Recorded December 7, 2017

You can advance the audio to these time markers:

01:30     Featured Guest Stephanie Clack, Instructor, Southern Alberta Institute of Technology (SAIT) Health Information Management program

02:00     Using data to get better patient outcomes is a variation on health information management domains of practice.

02:30     Patient’s medical home with an assigned physician and health care providers is defined for both the provider and the patient.

03:30     Patient roster

04:10     Panel management is one of the components of Alberta’s Primary Health Care Strategy. Providing proactive.

05:17     Panel identification to determine active patients and ensure that the patient is attached to a provider.

06:40     Proactive contact with the patient.

08:09     Plan screening measures. Review data and pre-book appointments with patients for screening maneuvers

09:00     Panel manager role includes managing the patient roster and work in the EMR to maximize scheduling reminders and screening measures and data analysis.

10:20   Fill your appointment scheduler for more reliable and predictable billing cycles.

12:00   Use the ASaP screening guidelines to determine which patients are missing the suggested maneuvers.

15:00   Resources: Towards Optimized Practices (https://www.topalbertadoctors.org/file/step-workbook.pdf), Southern Alberta Institute of Technology (SAIT) Health Information Management Practicum placements in May and June.

16:50   Health information skills and domains of practice.

19:50   Panel management will assist you to improve the patient flow in your clinic.

20:50   Practicum placement opportunities are available each year in May and June; contact Stephanie now!


Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.

Rate and Review the Podcast

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd

Dec 7, 2017

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Bleen

Are you a clinic manager who dreads the Monday morning phone rush?

Are your walk-in patients pushy, impatient, and frustrated waiting for their turn to see the doctor?

Do your patients complain about how difficult it is to phone into the clinic jut to make an appointment?

You can do better than that!

My guests on Practice Management Nuggets Webinars for Your Healthcare Practice will show you how!

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

  • Reduce 40% to 60% of your incoming phone calls.
  • Reduce 75% of your no-show appointments.

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

If you are ready to change your hectic, stressful front office for an efficient, respectful front office and you are a

  • Clinic manager of a small to medium family healthcare practice or
  • Healthcare provider planning a new practice

Jump on this FREE Interview with automated scheduling solutions experts Chris Naraine and Robert Cove and discover how you can improve your patient flow management.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Oct 19, 2017

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For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Denis

Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right.

Now healthcare practices of any size can improve your patient referral management process in this 30-minute interview and ezReferrel review with Dr. Denis Vincent.

Dr. Denis Vincent, CCFP is a patient referral management expert and Medical Director and Physician Founder of ezReferral.

In this Free 30-minute Privacy Management Nugget Webinar, Dr. Denis Vincent will show you how to:

  • Improve communication between referral and specialist office
  • Improve patient satisfaction
  • Improve patient care
  • Save you time and money

Dr. Denis Vincent of ezReferrel knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. 

Health care referrals done right improves patient satisfaction and saves you time and money every day!

Webinar Show Notes:

00:30 Mama G’s story

03:40 Synchronous communication confirms that the message was received

04:29 Track referrals as easily as a book on Amazon

04:52 #1 Tip to better manage patient referrals

06:09 Find more effective ways to involve and engage the patient

06:19 Current typical patient referral workflow

07:42 Health Quality Council of Alberta (HQCA) and College of Physicians and Surgeons of Alberta (CPSA) standards for patient referral management

09:43 Better way to handle referrals

13:56 Manage and measure for quality improvement

14:42 Wait times reporting is easy

15:00 Create a referral

17:00 Over 95% of all patients or their primary care contact are involved and engaged

18:11 Referral requests

20:44 Specialist triage, accept, decline, or e-consult

22:05 Better use of the healthcare system resources

22:27 Patient messaging

23:40 Privacy ensured

24:40 Automate phone call reminders

26:00 Specialist report sent to the referring provider ready to download

29:15 Privacy safeguards with two factor authentication and audit trails

29:00 Implementation time line

32:00 Supports multi-disciplinary referral patterns

35:00 Primary Care Network pilot –the patient’s medical home

35:30 Benefits to the patient

36:31 Benefits to the referring provider

40:00 Mobilize your community and your referral partners to improve your patient referral management

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Jul 18, 2017

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For full show notes, along with webinar slides and resources visit: https://InformationManagers.ca/pmn-live-craig/

Craig Petronella of Petronella Technology Group knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. In this Free 30-minute Privacy Management Nugget Webinar, Craig Petronella will show you how you can reduce your risks :

  • Use secure email to share health information
  • Check-list to determine if your computer is secure
  • Security awareness training

Craig Petronella has advised clients on how to best protect their computer information for over thirty years.

He is North Carolina’s Top IT Cybersecurity Expert and Amazon #1 Best Selling Author of How HIPAA Can Crush Your Medical Practice. Craig is the owner and CEO of Petronella Technology Group.

Webinar Show Notes:

1:00 Welcome, Craig Petronella, Petronella Technology

3:00 Petronella’s 3 Step Process 6:00 Risks to a healthcare practice

7:05 How to learn from someone else’s security breaches

8:00 Don’t send health information by email!

9:25 Security Risk Self-Assessment

11:52 HasMyPracticeBeenHacked.com – find out your gaps and vulnerabilities

18:53 Benefits that healthcare practices will notice after they complete a security risk assessment

24:42 Required security awareness training – Special offer from Craig!

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

Jun 26, 2017

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For full show notes, along with webinar slides and resources visit:
https://InformationManagers.ca/Hernish 

Dr. Hernish Acharya of Cancellation Spot knows that you can improve your cancellation management by quickly and efficiently contacting the correct patients already on your waitlist to fill that last minute cancellation. In this Free 30-minute Privacy Management Nugget Webinar, Dr. Acharya will share with you:

• Improve patient access to healthcare.
• Minimize ineffective administrative work.
• Shorten waiting lists.
• Optimize fee-for-service revenue.

Is your morning voice mail full of patients cancelling appointments? You are not alone. All healthcare offices get cancellations. In fact, up to 30% of appointments need rescheduling, often on short notice.

If your healthcare practice has same-day appointment cancellations then this episode is for you!

www.CancellationSpot.com: Fill Cancellations Without Making a Single Phone Call

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

Jun 8, 2017

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For full show notes, along with webinar slides and resources visit:
https://InformationManagers.ca/pmn-live-carol-healthcare-content

Carol Bush, The Social Nurse, knows how to create healthcare content that supports your healthcare practice. In this Free 30-minute Privacy Management Nugget Webinar Carol Bush will share with you:

  • Why should a private practice blog?
  • Why get serious about blogging?
  • Ideas for your blog.
  • Tips to support your wordsmiths and social media managers

If you have been thinking about

  • creating patient education materials
  • adding a blog to your website
  • creating or adding to your Facebook page or
  • other social media

then this webinar is for you!

How to Use Healthcare Content to Attract Patients and Improve Patient Satisfaction

with Carol Bush, The Social Nurse

Recorded Live Thursday June 1, 2017

Carol Bush is a writer and content strategist. She is the founder of The Social Nurse, a consultancy helping healthcare small businesses and Nurse Entrepreneurs tell stories that matter to the people they need to reach. She is a contributing writer for allnurses.com and an editorial advisor for Oncology Nursing News.

Carol is the Co-Founder of Healthcare Marketing Network.

Webinar Show Notes

1:00:     Welcome, Carol Bush, The Social Nurse

4:30:    Patients want healthcare information and will go to Dr. Google to get it.

6:50:     You are the subject matter expert

7:05:     Pink elephant in the room

9:00:     Carol’s #1 Tip

9:25:     What is a blog?

11:52:   Why should a healthcare practice blog?

21:00:   Ideas for blogging

24:00:   Find wordsmiths in your tribe - Thinkers, Feelers, and Doers

30:18:  Healthcare Networking Network – from support for your wordsmiths to complete done for you solution! Link Here: www.HealthcareMarketingNetwork.com

35:08:   Free E-Book – 10 Tips to Make Your LinkedIn Profile Rock in 2017!        Download Link

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

May 18, 2017

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For full show notes, along with webinar slides and resources visit: 
https://informationmanagers.ca/pmn-social-media-for-independent-community-pharmacy

Would you like your patients to understand all the services that your pharmacy offers?

Would you like more loyal, repeat patients?

Would you like more new patients?

Would you like more sales in your pharmacy?

Would you like all of this without spending a fortune?

Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with  Saam Ali, The Pharmacy Mentor! Saam knows that pharmacists can use  social media to help drive your sales, increase brand awareness and strengthen relationships in your community.

The quicker you begin to implement a Social Media strategy, the quicker you will begin to build your audience and engage with them about the services you offer.

In this 30-Minute Privacy Management Nugget Saam Ali will give you 3 valuable tips on how to use social media.

  • Patients get to know, like and trust your pharmacist.
  • Easy to implement – you don't need a lot of technical skills.
  • Save money compared to traditional marketing strategies.

Saam Ali is a locum pharmacist in Britain with more than 10 years of experience working in a variety of roles in the community, ranging from running daily private clinics to managing pharmacies with multi-million-pound turnovers.

However, for the past 3+ years, he turned his focus to the technology and online sector. During this time, he has become a proficient website developer, expert video course creator and founded a successful online company. The primary way he grew the company was by marketing through Social Media and it's his experience and understanding in this field that has led him to build this innovative course for the Independent Pharmacy sector.

Today, he continues to work part-time as a locum, consults with Pharmacy Businesses around innovation, but spends most of his time creating digital content to help drive Community Pharmacy into the digital age.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

May 4, 2017

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For full show notes, along with webinar slides and resources visit: 
https://informationmanagers.ca/pmn-communication-lauren

Do you have a difficult topic that you need to communicate with your patients?

You know the one. The conversation that is really important to the patient and it is really important to you that you get it just right?

What if you could take that one topic and improve it to so that your communication is clear, consistent, meaningful and valuable to both the patient and you?

You can save time, money, and frustration with a strategic approach to communication.

Lauren Sergy is my guest on Practice Management Nuggets – Webinars for Your Healthcare Practice.

Communication Tactics for Effective And Efficient Communication For Every Setting And Occasion

Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with  Lauren Sergy of Upfront Communications and the author of The Handy Communication Answer Book. She knows that working in healthcare is a high stress and high stakes situation. Communication skills is critical in the workplace.

In This Episode You'll Learn the Benefits of Effective and Efficient Communication:

  • Reduce stress in your workplace and your life.
  • Build greater clarity in your communication goals.
  • Achieve what you want to everybody’s greater satisfaction.

Lauren Sergy of Upfront Communication is a well-known expert on the subject of communication and public speaking and has graciously consented to this interview to share some great information with us about practical, helpful, and downright interesting facts and figures about communication so every healthcare provider or practice manager in our audience can understand master effective and efficient communication for every setting and occasion.

The Handy Communication Answer Book  written by Lauren Sergy and published by Visible Ink Press, traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications.

Available on Amazon.ca.

www. InformationManagers.ca/Handy-Communication-Answer-Book

Get the blog Up Front Communications

www. LaurenSergy.com

 

Apr 17, 2017
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For full show notes, along with webinar slides and resources visit: 
InformationManagers.ca/Dania-Moazzam
 
In this FREE 30-minute Practice Management Nugget Webinar with Dania Moazzam, you will learn about payroll and human resources solutions for your healthcare practice. 
 
Reduce Payroll Pain: In this Practice Management Nugget Webinar for Your Healthcare Practice, Dania Moazzam of Ceridian will share:
  • Dania's #1 Payroll and Human Resources tip for Healthcare Practices
  • How to save time that you spend managing scheduling employees
  • Accurate and efficient payroll calculations and avoid errors and penalties
  • Ways to Meet Employment Standards and taxation rules with confidence
  • How to use real time data to manage work schedules and costs
  • Inviting employees to easily access their own work schedules and manage their availability and holiday requests
  • Improving the confidentiality of sensitive payroll data
  • A scenario physician practice with 5 MOA's
  • The benefits of using a payroll solution
  • And, how to create a payroll solution timeline

If you are opening a new healthcare practice or have an existing healthcare practice and want to reduce the time you spend managing payroll and human resources, consider using an outsourced payroll and human resources solution provider. Contact Dania Moazzam: dania.moazzam [at] ceridian dot com for more information.

Grab Your Free Payroll & HR Calendar, here:
http://info.ceridian.ca/LP=2930?source=im

Join in the conversation on Twitter:  #PracticeManagementNuggets

#Payroll #healthcare #medical#Ceridian

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https://informationmanagers.ca/PMN-podcasts/

Mar 3, 2017
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For full show notes, along with webinar slides and resources visit: 
InformationManagers.ca/PACCCongress
 
In this FREE 30-minute Practice Management Nugget Webinar with Sharon Polsky, you will learn about the upcoming National Privacy and Data Governance Congress presented by The Privacy and Access Council of Canada (PACC).
 
Join industry experts, risk management professionals, thought leaders and regulatory authorities to explore critical connections between privacy, access, security and compliance. April 5-7,  2017 in Calgary, AB


Sharon Polsky is the president of AMINA Corp. and a Privacy by Design Ambassador with more than 30 years’ experience advising corporations, governments and organizations about privacy and access implications and unintended consequences of emerging laws, technologies and global trends. She is also president of the Privacy and Access Council of Canada, the nonpartisan national non-profit association of privacy and access professionals in Canada’s private and public sectors.

In 2007, Sharon founded The Winston Report, the foremost quarterly journal devoted to information access, privacy protection and data governance in Canada, and serves as its Editor-in-Chief.

Not sure if the Congress is for you?

Listen to the Practice Management Nugget Webinar interview with Sharon Polsky President & CEO Privacy and Access Council of Canada (PACC) to answer all your questions. We also talk about:

  • Attendees sharing interests in privacy, access and security
  • Refreshing and practical approach of Congress 2017 
  • Who should attend the Congress
  • And, more!
Registration for the National Privacy and Data Congress is now open: https://pacc-ccap.ca/congress/register/
 
This webinar is hosted by Jean L. Eaton of Information Managers Ltd.
Your Practice Management Mentor and Practical Privacy Coach
 
Join in the conversation on Twitter: #PracticeManagementNuggets
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/podcast 
Feb 20, 2017
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In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Heather Scott, discover how your healthcare practice can take action and support youth in your community.
 
Heather Scott is a board director with Kids4Cameras. Kids4Cameras is a non-profit in Edmonton, Alberta, that encourages youth from all walks of life to share their voice through photography. Kids4Cameras has established an amazing reputation for enriching the lives of the youth they engage with, as well as the lives of the volunteers who collaborate with them.
 
Recorded live October 2016
 
There is a lot that can be learned from Kids4Cameras. Although Kids4Cameras is experiencing positive growth, it remains a grassroots organization that is propelled by its core values: empowerment, trust, and leadership. These are embedded in every level of K4C, and even act as the foundation for the mandate of their photography program curriculum.
 
Simply, their belief is this: Create With Passion, Make Change Happen.
 
Kids4Cameras immediately struck me as a generous and inspirational cause. I caught up with Heather to discuss the following:
 
  • Benefits youth have been getting from the Kids4Cameras program
  • Kids4Cameras also has a reputation for providing an excellent experience for their volunteers. I asked Heather, why is that?
  • The various types of volunteers within the organization that help contribute to Kids4Cameras mission.
Can you donate a digital camera? Donate here: http://www.kids4cameras.com/donate
 
This webinar is hosted by Jean L. Eaton of Information Managers Ltd.
Your Practice Management Mentor and Practical Privacy Coach
 
Sign up for weekly reminders about upcoming guest interviews, here: https://informationmanagers.ca/podcast 
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