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Practice Management Nuggets

Practice Management Nuggets Podcasts for Your Healthcare Practice - is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, improve, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away. And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Practice Management Nuggets© series is hosted by Jean L. Eaton (Your Practice Management Mentor and Practical Privacy Coach) of Information Managers Ltd. I am constructively obsessive about privacy and confidentiality in the healthcare sector--and I think you should be, too! I help primary care practice managers and health care providers properly manage the risk of a privacy breach, stay out of jail, avoid fines AND keep an efficient practice! Practice Management Nuggets has been interviewing guests and sharing nuggets of information since 2014! Get all the show notes at PracticeManagementNuggets.Live. www.InformationManagers.ca www.PracticeManagementNuggets.Live
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Now displaying: 2018
Sep 27, 2018

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca

Subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order

You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records!

Don’t Panic!

In this month’s Q&A with Jean, we discussed how to prepare patient records for a court order with confidence!

Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice.

Show Notes
01:36 How to Prepare Patient Records for a Court Order
02:40 Don’t Panic
03:16 Review the Order Carefully
04:46 What This ISN’T
07:30 Validate the Court Order
08:14 Secure the Patient Records
11:08 Inform Your Custodian, Privacy Officer
12:38 The Fine Art of Severing
14:32 Table of Contents
15:24 Prepare the Paper Record
18:36 Testimony
22:39 When You Return to the Clinic
24:24 What You Should Do Now

For complete details and to read more, subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order

Sep 6, 2018

Have you ever said…

“If only I had someone to ask!”

Each month, we discuss your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips, and more in Practice Management Success membership.

In this Q&A, we're talking about: Can you use text messaging with patients?

The short answer is, ‘Yes’.

The longer answer is ‘Yes, but . . .  make sure that you are really clear about why you want to use text messaging, carefully plan the implementation and monitor its use.’ 

Listen to the full audio Q&A for my detailed response. Here are some audio highlights:

01:51 Patients want to use text messaging

02:24 Why text messaging?

04:59 Level of risk

06:33 Mitigation strategy

12:26 Bleen cloud based medical referral management system (Stitcher linkhttps://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets/e/52478520)

13:19 ezReferral patient appointment management (Stitcher link https://www.stitcher.com/podcast/practice-management-nuggets/e/53743157?autoplay=true)

15:15 Healthquest EMR (www.healthquest.ca) 16:30 Privacy Impact Assessment

17:46 E-Course: Privacy Impact Assessments to Protect Your Practice, Your Assets, and Your Patients https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/ 


For more information visit: 
https://InformationManagers.ca/can-you-use-text-messaging-with-patients/

 

Aug 9, 2018

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca

Mandatory Privacy Breach Reporting is Coming to Alberta!

Do you know how this will affect your healthcare practice?

. . then this free webinar is for you!

If you are a custodian–including physicians, pharmacists, optometrists, dentists, dental hygienists, chiropractors, nurse practitioners, podiatrists, midwives, optometrists, opticians, and more!–as defined by Alberta's Health Information Act, then . . then this free webinar is for you!

You need to know how mandatory privacy breach reporting will affect you!

In this Free Webinar, Jean L. Eaton, Your Practical Privacy Coach will explain

**what is a privacy breach

**why a privacy breach is a significant problem

**why have mandatory privacy breach reporting

offence and penalty provisions of the HIA

**privacy breach notification requirements

**what you need to do before August 31, 2018

Show Notes / Contents
You can advance the audio to these time markers:

06:28 What is a privacy breach
07:55 Personal information
09:31 What is privacy
10:30 Personally identifying
11:44 Why is a privacy beach significant
14:21 Healthcare system
15:13 Risk of significant harm (ROSH) or ROH
18:21 Penalties
19:49 Important to the individual
20:25 Biggest mistake
21:16 Example – forgery
23:49 Example – letter
25:38 Example – garbage
31:05 Example – social media
33:12 Example – fraud
33:52 Example – ransomware
35:19 Example – theft unencrypted data
38:31 Mandatory privacy beach reporting
39:23 New notification requirements
40:18 Offence penalties
40:39 Triggers privacy breach notifications
42:46 Privacy breach discipline principles
47:08 Privacy breach management program
47:36 4 Step Response Plan www.InformationManagers.ca/4-step
52:26 BONUS – Can you spot a privacy breach? Privacy breach awareness video – You can share this!

http://www.InformationManagers.ca/Spot-Privacy-Breach

 

For more help, download the free e-book, Understanding Privacy Breach Notification https://informationmanagers.ca/mpbn 

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Jean, Your Practical Privacy Coach

May 9, 2018

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Jeff

Do you need to right-size your clinic space?

Are you frustrated because your clinic location didn’t turn out to be as good as you expected?

Or maybe you couldn’t recruit those extra physicians or healthcare providers that you had planned?

In this Practice Management Nugget Webinar for Your Healthcare Practice, Jeff Grandfield of The Lease Coach will discuss what healthcare business owners should know about sub-leasing.

Has your circumstances changed?

You might be dealing with changes to your business plan, for example

  • your location isn't as ideal as you had planned
  • changes in your business ownership
  • revenue forecasts not as good as expected and your business space needs to work harder for you now
  • considering sub-leasing your space for just a few days a week or long term

It's not as scary as you think!

It's time to right-size

Jeff Grandfield will explain options that you can use to right-size your clinic space.

Jeff Grandfield knows how healthcare providers and business owners can make the best of sub-leasing solutions. Jeff Grandfield, The Lease Coach, is my guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Apr 21, 2018

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/AACM

Are you wondering if there is a better way to hire staff for your healthcare practice?

Are you looking for new ways to create revenue for your practice or manage expenses differently?

Do you want to keep up to date on clinic management best practices?

Many clinic managers find that they need help from time to time from other clinic managers who understand their problems.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Susan Le Doux and Katherine La Porte of the Alberta Association of Clinic Managers (AACM) will discuss the 3 common problems AACM can help clinic managers solve.

Susan and Katherine will also reveal the benefits of being an AACM including:

  • access to on-line forum of clinic managers across Canada
  • networking and education events in-person and on-line
  • on-line resources
  • mentoring with a seasoned clinic manager

Susan Le Doux is the current President of AACM and Katherine La Porte is the Secretary of AACM. They are my guest experts on Practice Management Nuggets Webinars for Your Healthcare Practice. Susan and Katherine will discuss how their membership with AACM has helped them and can help you, too!

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Clinic managers don't have to work alone - Join AACM and benefit from networking and support of your peers with @AACMgroup

Mar 17, 2018

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kathy

Have you just been told that you are responsible to train the new person in your healthcare clinic?

Are frustrated when you try to connect the people you supervise or work with?

Do you struggle to address issues, identify problems, or move things forward?

Are you feeling hesitant, overwhelmed or unsure in your day to day responsibilities?

Do you  sometimes feel like the world is out to get you, it’s somebody else’s fault, or find yourself saying if only they would change, or if only things were different?

Not sure what to do next?

Then you have come to the right place!

Kathy Archer of Silver River Coaching is our guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice. Kathy will share her tips and tools with you so that you can start your journey to restore your lost confidence and move from surviving to thriving in both leadership and life.

Many women working in a small practice clinic have leadership roles thrust upon them without clear expectations or support. We don’t all naturally grow into our leadership roles as quickly as situations demand.

After listening you will leave with a renewed hope that you can feel in control of your leadership experienceKathy Archer's #1 Tip to healthcare providers and clinic managers about leadership

 

Kathy Archer will help us to understand:

  • The difference between management and leadership
  • The need to take response-ability for your role as leader
  • 3 steps to help you take response-ability

In this episode, you'll hear:

12:00 Kathy Archer, Leadership Development Coach, Silver River Coaching

12:05 #1 Tip from Kathy Archer for healthcare providers and managers about leadership

12:06 The difference between managers and leaders

12:07 Be response-able

12:08 Don't be a victim

12:10 Identify your struggles and develop your skills

12:11 Your learning plan

12:12 Confidence comes after competence

12:17 Vision movie

12:19 Inner Guidance System

12:20 You can find "Mastering Confidence -  Discover Your Leadership Potential by Awakening Your Inner Guidance System" by Kathy Archer on Amazon, iTunes, and Audible. 

12:24 Download Kathy's Guide Sheet https://InformationManagers.ca/GuideSheet

12:25 Like Kathy's Facebook Page and join her Confident Women Leaders Facebook Group - SilverRiverCoaching

https://www.facebook.com/SilverRiverCoaching

https://twitter.com/KathyDArcher

https://www.linkedin.com/in/kathydarcher/

https://www.youtube.com/user/KathyDArcher/

https://www.instagram.com/kathydarcher/

What action will you take after listening? What will you start doing, stop doing, or keep doing that will help you grow your confidence and leadership?

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcastsTake responsibility for your leadership role.

Feb 5, 2018

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kyle

Whey you start a new healthcare practice, you often start with creating a name for your business. Then you need a logo design for your letterhead, promotions, signage, and website.

You may struggle with dealing with five or six suppliers, finding the right files buried on your computer, and getting frustrated with the whole process!

Instead, select a trusted partner with years of experience in graphic design, logo design, and website design, who will manage all the design details for you simply makes your new business life so much smoother.

Discover 6 Steps to Select a Website Designer for a Small Health Professional Website in 2018

In this Practice Management Nugget Webinar for Your Healthcare PracticeKyle Loranger of  Kyle Loranger Designwill discuss his #1 tip to select a website designer – and it's not what you think!

Join us for these easy to follow, non-technical steps will help you make good decisions for your healthcare practice.

Your website is your digital shingle!

It used to be that you would place the ad in the Yellow Pages for your new clinic and that would be your marketing plan for the year!

Now, that really isn't an option. You need  your website to be the public face of your practice. You will direct all the promotions for years to come to your website.

Your website will often be the first point of contact to your practice for both patients and your referral partners.

We’ll hold your hand and make it easy for you to understand why a website designer can save you time, money, frustration!

(Especially if this is your first website!)

You have many choices. Kyle Loranger will help you to select a website designer for you with confidence!

Highlights from this episode:

2:00 Your customized website will help you to position and distinguish yourself from your competition

4:20 Elephant in the room - What do I need to know about selecting a website designer?

5:00 Kyle Loranger's #1 Tip

5:30 It's about relationships, not technology

8:25 Who are you?

9:40 What do you need your website to do for you?

10:10 Your website should help you create new patient referrals

14:00 Step 1 -  Determine a budget. How much money is the right amount to spend?

16:10 Get a consistent look

18:00 Step 2 - Find the right category of website builders

21:15 Step 3 -  Start your research!

25:00 Step 4 - Meet with them.

28:00 Step 5 - Get estimates / proposals from the qualified firms.

29:40 Questions to ask your designer

30:00 Don't be overwhelmed with technology!

34:00 On-line patient appointment booking should be integrated into your EMR

37:20 Step 6 - Select your web firm / designer and start your project!

38:40 Control your own crown jewels - website URL, website images, etc.

42:00 Contact Kyle

42:50 Website design offer from Kyle www.kldesign.com/practice-management -nuggets-webinars-special-offer

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Jan 12, 2018

Are you doing everything you can to ensure a positive mental health environment for your staff?

Would you like to create an environment that promotes positive mental health and mental well-being in the workplace?

Did you know that mental health and safety in the workplace is just as important as physical health and safety in the workplace.

Are you familiar with “The National Standard For Psychological Health and Safety in The Workplace”?

Discover How To Create Positive Workplace Mental Health


Podcast Sponsor – Practice Management SuccessPractice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!


In this Practice Management Nugget Podcast for Your Healthcare Practice, Robert Manolson, Mental Health Champion and creator of Powerful Play Experiences will:

  • Discuss why workplace mental health is important

  • Introduce us to The National Standard For Psychological Health and Safety in The Workplace (Canadian Mental Health Commission )

  • Share his first-hand experiences from the Psychological Health and Safety Advisor Training program

Share totally amazing, free resources available to initiate a well thought out and organized plan to address mental health in your workplace.

Learn How To Initiate Positive Workplace Mental Health

Meet Robert Manolson  BA, CCDP

Robert Manolson, Creator & Facilitator of Powerful Play Experiences and Team Engagement Expert is the guy you call when you need a high energy, highly creative and wonderfully experienced Facilitator for your event. He very quickly turns a room of the most reserved wall flowers into an engaged and lively group. As Robert shares his energy and passion, he hopes to shatter people's perceptions of what mental illness looks like while challenging the stigma that we attach to mental illness. He believes that it's really all about engaging people in meaningful conversations about mental health both in work, and in life.

Find out more about Robert:

www.powerfulplay.ca

Email: robert@powerfulplay.ca

YouTube: www.youtube.com/user/PowerfulPlayEdmonton

LinkedIn: www.linkedin.com/in/robertmanolson

Twitter: @powerfulplay

Facebook: www.facebook.com/powerfulplay

Show Notes

Recorded January 11, 2018

You can advance the audio to these time markers:

4:00 Elephant in the room - What do I need to know about workplace mental health?

4:30 Robert’s #1 Tip

7:00 Workplace Mental Health

7:50 Stats

9:45 Adopting the Standard

11:30 Contact your local Certified Psychological Health and Safety Advisor

14:00 Health and Safety in the workplace

15:00 Attitude for change as part of your business advantage

16 :00 13 Factors that support psychological health and safety in the workplace

17:30 Bell Let’s Talk Jan 31

18 :00 Workplace Mental Health Leadership Framework

19:10 Powerful Play Experiences – Creating Engaged Teams

2010 Download your Team Engagement Assessment from Robert Manolson

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.


Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean, Your Practical Privacy Coach and Practice Management Mentor

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