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You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records!
In this month’s Q&A with Jean, we discussed how to prepare patient records for a court order with confidence!
Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice.
01:36 How to Prepare Patient Records for a Court Order
02:40 Don’t Panic
03:16 Review the Order Carefully
04:46 What This ISN’T
07:30 Validate the Court Order
08:14 Secure the Patient Records
11:08 Inform Your Custodian, Privacy Officer
12:38 The Fine Art of Severing
14:32 Table of Contents
15:24 Prepare the Paper Record
22:39 When You Return to the Clinic
24:24 What You Should Do Now
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Have you ever said…
“If only I had someone to ask!”
Each month, we discuss your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips, and more in Practice Management Success membership.
The short answer is, ‘Yes’.
The longer answer is ‘Yes, but . . . make sure that you are really clear about why you want to use text messaging, carefully plan the implementation and monitor its use.’
Listen to the full audio Q&A for my detailed response. Here are some audio highlights:
01:51 Patients want to use text messaging
02:24 Why text messaging?
04:59 Level of risk
06:33 Mitigation strategy
12:26 Bleen cloud based medical referral management system (Stitcher linkhttps://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets/e/52478520)
13:19 ezReferral patient appointment management (Stitcher link https://www.stitcher.com/podcast/practice-management-nuggets/e/53743157?autoplay=true)
15:15 Healthquest EMR (www.healthquest.ca) 16:30 Privacy Impact Assessment
17:46 E-Course: Privacy Impact Assessments to Protect Your Practice, Your Assets, and Your Patients https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/
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