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Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information.
But - , many healthcare providers and business owners don’t know what to do about it!
Can your staff protect you from a ransomware attack?
Yes, they can!
And it doesn’t have to be hard or expensive to do that.
Today, on Practice Management Nuggets For Your Healthcare Practice, Anne Genge, CEO of Alexio Corporation is my guest expert. Anne will help us to understand the cyber security risks that every healthcare practice in Canada is facing now and what you can do now to reduce your risk.
6 Mistakes Made By Dentists (And Their IT)
- Think that IT has them covered and that ransomware won't happen to me!
- Not updating and monitoring computer systems with intrusion prevention/detection.
- Don't have a comprehensive backup of all of your data in at least 3 locations.
- Don't run backup restore tests regularly.
- Don't have a written mandatory cyber security awareness training plan.
- Don't have an independent cyber security risk assessment and management plan annually.
Meet Ange Genge
Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices.
With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.
Be sure to tune in to my interview with Anne Genge, Ransomware - 6 Deadly Mistakes Made By Dentists (And Their IT) | Episode #082
Don’t Miss This!
Anne has a generous offer for you to get a complimentary 30 minute consultation call to discuss your practice.
Show Notes
Recorded October 29, 2019.
You can advance the audio to these time markers:
01:12 Introduction Anne Genge
02:00 How did you get started in security in healthcare?
04:34 IT support is not enough to prevent cyber security crime
05:17 #1 Tip Get a Cyber Security Risk Assessment
What Should Healthcare Practices Know About Security Risk Assessments?
06:37 What is ransomware?
07:32 Why should healthcare providers be worried about this?
10:12 Data loss often happens even when you can de-encrypt the data often resulting in 15% loss
Without proper remediation, repeat ransomware attacks can happen.
12:16 Cyber security risk assessment annually as part of your routine management plan
05:16 Parking of trust
21:21 Why backup other business data outside of the practice management system?
23:47 What is an acceptable recovery time?
25:50 Policies, procedures, and training creates clarity and rules, people behave better.
29:15 Costs of a privacy breach to a small dental practice
30:12 How your staff can prevent ransomware
33:40 Difference between information technology IT support and cyber security professionals
36:55 What is a cyber security risk assessment?
39:30 Who needs a security risk assessment?
Do this now:
- Go to: https://InformationManagers.ca/Likes-Alexio
- Get started with a quick on-line self assessment.
- Book a 30 minute consultation with Anne!
- Follow Anne and Alexio on social media for more training and tips.
New! Podcast Key Word Search Tool
Did you hear something on today’s podcast that you would like to go back and listen to again?
Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.
Well, that’s easy to do now!
If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.
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This video key-word search tool uses the new Searchie app. If you would like to know more about this,
visit InformationManagers.ca/likes-searchie.
Rate and Review the Podcast
I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you!
Reviews for the podcast on whatever platform that you use is greatly appreciated!
When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.
Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd.
Subscribe: itunes | Email | Stitcher | RadioPlayer |
Would you like to increase your dental practice revenue immediately?
Maybe you have a need to maximize efficiencies and create your dream team.
Dr. Angela Mulrooney believes that when you focus on communication with your customers and create consistency in your practice, you will increase your revenue and reduce your working hours.
Angela Mulrooney is the Business Doctor, and today she is my guest expert.
Meet Dr. Angela Mulrooney
Angela Mulrooney is published author, a retired dentist, and a dental practice coach who resides in Calgary.
Angela Mulrooney discussed how communication with patients and your team and a marketing strategy can improve your business.
If you would like to transform your dental practice and maximize the potential within the practice so that you can focus on spending more time with patients, giving them the best care that you possibly can while trying to level up everyone's skills in the practice as well, be sure to tune in to my interview with Dr. Angela Mulrooney, Improved Communication, Improved Business Episode | #081
Don’t Miss This!
Angela has a generous offer for you to get a complimentary 1 hour strategy call to discuss your practice.
Show Notes
Recorded August 2019.
You can advance the audio to these time markers:
00:12 Introduction Dr. Angela Mulrooney
04:40 The Passion Pursuit – How Your Passion Will Make You Prosperous
06:39 What does a dental practice coach do?
Production coaching
Communicate effectively with the patient
08:50 Marketing coaching
11:00 Practice efficiencies – is it required by law, does it add to production and/or does it advance the practice?
14:20 Who is the ideal practice provider who will most benefit from a dental practice coach?
Someone who is ready to level-up.
14:26 Are you ready to level up? What kind of outcomes could you expect?
Communication improvements may generate $250,000 improvement in production.
18:07 Communication between front line staff and patients
19:29 Marketing in a dental practice – what is a good mix between traditional and social media?
21:57 On-line reviews
Content support, social media support, social media trends
26:46 What are the common motivators for a dental practitioner to reach out to a dental practice coach?
27:40 Book a 1 hour Strategy Call With Angela info@helpmegetpatientsnow.com
28:27 Upcoming Marketing Book Credible Influencer Marketing for Professionals
Do This Now
Members of Practice Management Success can access the video of this episode and the resources here in the membership.
If you are not a member of Practice Management Success, yet—what are you waiting for?
With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.
New! Podcast Key Word Search Tool
Did you hear something on today’s podcast that you would like to go back and listen to again?
Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.
Well, that’s easy to do now!
If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.
You will automatically be brought to the podcast at the exact spot where we talked about it.
This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.
Rate and Review the Podcast
I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you!
Reviews for the podcast on whatever platform that you use is greatly appreciated!
When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.
Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd.
Subscribe: itunes | Email | Stitcher | RadioPlayer |
The way a healthcare provider collects, uses and discloses personal health information (PHI) is critical to an efficient healthcare practice.
It’s also required by legislation and professional college regulations and standards.
Policies and procedures must be in writing, available to employees, and monitored to ensure that they are followed. Otherwise, you face all sorts of risks, including privacy breaches and other legal problems.
Don't let this happen to you!
Everyone in a healthcare practice — including front office staff, wellness practitioners and physicians and other custodians — must be aware of and follow these policies and procedures.
These policies and procedures also become the foundation of your privacy impact assessment (PIA).
That’s why, in this Practice Management Nugget, we’ll review a privacy breach investigation report from Alberta's Office of the Information and Privacy Commissioner (OIPC).
When we know better, we can do better…
I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, just send me an email. I am here to help you protect your practice.
PRIVACY BREACH NUGGETS are provided to help you add a ‘nugget' to your privacy education program. Share these with your staff and patients as a newsletter, poster, or staff meeting.
Jean L. Eaton, Your Practical Privacy Coach
References
Alberta Office of the Information and Privacy Commissioner. Investigation Report H2019-IR-01 Investigation into alleged unauthorized accesses and disclosures of health information at Consort and District Medical Society Clinic. May 21, 2019. https://www.oipc.ab.ca/media/996888/H2019-IR-01.pdf
New! Podcast Key Word Search Tool
Did you hear something on today’s podcast that you would like to go back and listen to again?
Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.
Well, that’s easy to do now!
If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.
You will automatically be brought to the podcast at the exact spot where we talked about it.
This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.