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Practice Management Nuggets

Practice Management Nuggets Podcasts for Your Healthcare Practice - is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, improve, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away. And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Practice Management Nuggets© series is hosted by Jean L. Eaton (Your Practice Management Mentor and Practical Privacy Coach) of Information Managers Ltd. I am constructively obsessive about privacy and confidentiality in the healthcare sector--and I think you should be, too! I help primary care practice managers and health care providers properly manage the risk of a privacy breach, stay out of jail, avoid fines AND keep an efficient practice! Practice Management Nuggets has been interviewing guests and sharing nuggets of information since 2014! Get all the show notes at PracticeManagementNuggets.Live. www.InformationManagers.ca www.PracticeManagementNuggets.Live
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Now displaying: 2021
Sep 11, 2021

In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business.

  • Are you excited to start your chiropractic, medical, or dental practice, but don’t have a plan to make it profitable business?
  • Have you been in business for a while, but don’t know if it is profitable?
  • Have you been in business for a while, and are overwhelmed with debt and don’t know how to move from debt to success?
  • Are you a clinic manager in a healthcare business and don’t know how to monitor the business for financial success?

Healthcare providers learn their skills at medical school, but don’t learn how to make their business profitable.

Tammy Hyska can help you have a profitable business from day #1!

Did you know that one of the best ways you can serve your customers better is by having a more profitable business?

You can have a more profitable business starting tomorrow--even if you're not a "numbers person"!

Tammy Hyska will help you avoid money stress with these tips to set up the financial side of your business the right way– in words that we all can understand!

See all the show notes: https://PracticeManagementNuggets.Live

Jul 4, 2021

In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice.

  • Have you ever wanted to open your own healthcare practice, but you don’t have a business background?
  • Have you ever thought about calling a lawyer for business advice, but you were afraid that it would break the bank?
  • Have you ever heard about a healthcare practice having a business dispute, and you were worried that this might happen to you?

 

Then you need customizable templates to help you set up your business, operate your brick and mortar local business, or your online business!

Corrine Boudreau of Online Legal Essentials can help you!

Corinne has developed guided legal templates for Canadians doing business online.

Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.

You know that I love templates – and tips, tools, and training to make it easy!

Corinne delivers this for you!

Corinne Boudreau will explain the essential business documents that you need to start a new healthcare practice – in words that we all can understand!

Meet Corinne Boudreau

Corinne is the daughter of a teacher and a lawyer - which probably explains a lot about her desire to share and explain the legal stuff.

After escaping many years of the big law firm life (aka the "soul-sucking situation"), Corinne started her entrepreneurial legal journey in 2012.

 

What started as a 40-hour in-person legal course developed for small business owners has now also turned into guided legal templates for Canadians doing business online.

Corinne has a knack for making things practical and easy to implement.  Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.

Corinne is originally from Cape Breton Island and lives in Halifax, Nova Scotia with her spouse, Martin, two teenagers Enya and Owen, and new rescue pup, Kiwi.

Corinne’s hobbies include playing guitar with her band “The Mother Pluckers” and playing hockey. 

 Corinne's motto is "Work Hard. Have Fun. Give Back."

www.instagram.com/lawyercorinne  

https://twitter.com/lawyercorinne  

https://www.facebook.com/onlinelegalessentials 

https://onlinelegalessentials.ca

https://clubhousedb.com/user/lawyercorinne

https://www.linkedin.com/in/corinne-boudreau-9b7b144/

My Takeaways

Corinne’s recommendations of the essential business documents for a new healthcare practice are based on relationships. Relationships are triggers for business documents to improve communication and expectations – get it in writing!

For example:

  • Patients / clients terms of service, payments,
  • Hiring documents, employees, contractors, associates or group practice; fee splitting,
  • Physical location lease agreements
  • Cost sharing
  • Privacy policies including website, content protection

Also, whether you have a brick and mortar local business or an online business, make sure that you are projecting yourself as a trustworthy business owner with a professional presence on your website. This includes having a privacy policy, copyright notice, disclaimers, terms of use documents. Remember Corinne’s #1 tip – get it in writing!

Get started right away with the free Ultimate Checklist for Running a Business Online in Canada.

Show Notes

01:35  Introduction Corinne Boudreau, Online Legal Essentials

04:47  Corinne’s #1 Tip

06:18  What are the essential starting business documents for a new healthcare practice?

11:18  Website policies and practices

16:17  Corporate structure options for healthcare practices

19:40  Types of Insurance that a business should consider including cybersecurity insurance

23:55  Contracts – fee-splitting, associates, hiring contracts

29:39  When Your Healthcare Practice Develops Online Services – understand the basics of copyright law and terms of service

32:48  Ultimate Checklist For Running A Business Online In Canada

34:45  Follow Corinne

May 3, 2021

What has been happening lately in cybersecurity in healthcare?

Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you!

Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks.

Meet Anne Genge

Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security.

Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care.

As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.

To find more, see https://getalexio.com  

My Takeaways

Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets.

  • Secure the network
  • Secure the people
  • Disaster recovery plan

Show Notes

00:10  Introduction

00:54  Episode #082 6 Deadly Sins 

03:00 COVID-19 biggest influence on digital transformation

07:01  E-Health Saskatchewan Breach 

10:31  Anne’s recommendations basic steps for healthcare practices

18:08  Diagnostic Imaging clerical staff snooping - Employees access 3K patients’ records in privacy breach at Red Deer hospital. Red Deer Advocate. Apr. 13, 2021 

25:16  Episode #099 Table-Top Privacy Breach Fire Drills  

28:00  Top 3 Tips Incident free 2021

29:08  GetAlexio.com

30:00  Practical Privacy Officer Strategies https://informationmanagers.ca/practical-privacy-officer-training/

Apr 19, 2021

Healthcare Employers, Privacy Officers Need To Prevent Employee Snooping

Human curiosity, interpersonal conflicts, shaming or bullying or financial gains are common motivators for snooping. We seem to be hard-wired to want to peek into someone else’s personal and private information. Snooping is a violation of trust between our patients and the healthcare providers and the people who work for them.

We want our patients to trust us. We need patients to share their personal information with us so that we can provide the appropriate health services to them. When healthcare providers and employees snoop in our patient’s information we destroy that trust with the patient. When employees are snooping in personal health information, it costs the employer time and money.

What Is Snooping?

Looking at someone’s personal information without having an authorized purpose to access that information to do your job is known as ‘snooping’.

Even when you are “just looking” at personal information but don’t share that information with anyone else, this is still a privacy breach.

It is illegal.

Snooping incidents are on the rise and can cost you time, money, heartache, and headache in your practice.

When there is an offence under the privacy legislation like the Health Information Act, there may be an investigation, charges and court appearances, fines, penalties, and loss of employment.

Snooping is entirely preventable. You can easily use the 5 low-cost steps to prevent employee snooping in your healthcare practice.

How Can You Prevent Employee Snooping?

Let’s take a look at the pro-active steps that you can take today to prevent employee snooping.

Show Notes

00:00 5 Steps To Prevent Employee Snooping   *start podcast here

01:01 What is Privacy? What is a Privacy Breach?

01:29 What Is Snooping?

03:08 Step 1. Be A Privacy Champion

03:25 Name A Privacy Officer - Accountability

04:41 Policies And Procedures

05:11 Build Privacy Into Everything You Do

05:20 Step 2. Train

08:13 Step 3. Reasonable Safeguards

09:34 Step 4. Monitor

10:21 Step 5. Consequences

10:48 Sanctions and Discipline Policy

11:08 Privacy Breach Reporting

11:17 Employee Snooping

13:05 Summary 5 Steps

https://informationmanagers.ca/5-steps-to-prevent-employee-snooping/

Key word Searchie https://PracticeManagementNuggets.Live/search  

Apr 9, 2021

Use Table-Top Privacy Breach Fire Drills to Protect Your Practice

Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a privacy breach is critical to the continued success of their business!

If a privacy and security incident hits, you will be in crisis mode. This is not the time to read your procedures for the first time. Instead, having a solid, approved, and well-tested privacy breach management plan will be critical to an effective response.

Invest now in table-top exercises or ‘fire drills’ with your privacy incident response team using a simple privacy breach scenario. Use your written policies, procedures, forms, and create sample privacy breach response plans or ‘playbooks’ for different types of scenarios. This will help you to be better prepared in the event of an incident and—even better—help you to prevent a privacy breach in your healthcare practice.

Recorded February 23, 2021

Show Notes

00:38  Introduction Jean L. Eaton

00:45  Find an example.

Saskatchewan IPC finds ransomware attack results in one of the largest privacy breaches in this province involving citizens’ most sensitive data. January 8, 2021 - Ron Kruzeniski, Information and Privacy Commissioner. https://oipc.sk.ca/saskatchewan-ipc-finds-ransomware-attack-results-in-one-of-the-largest-privacy-breaches-in-this-province-involving-citizens-most-sensitive-data/

04:15  4 Step Response Plan

05:20  Step 1 Contain the Breach

05:50  Step 2 Evaluate the Risks

06:54  Step 3 Notify

07:19  Step 4 Prevent The Breach From Happening Again

Do you need help to create your privacy breach management plan – and a mentor to help you get it done? Check out the 4 Step Response Plan https://informationmanagers.ca/4-step

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