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Practice Management Nuggets

Welcome to Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. Practice Management Nuggets Podcasts for Your Healthcare Practice - is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, improve, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away. And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Practice Management Nuggets© series is hosted by Jean L. Eaton (Your Practice Management Mentor and Practical Privacy Coach) of Information Managers Ltd. I am constructively obsessive about privacy and confidentiality in the healthcare sector--and I think you should be, too! I help primary care practice managers and health care providers properly manage the risk of a privacy breach, stay out of jail, avoid fines AND keep an efficient practice! Practice Management Nuggets has been interviewing guests and sharing nuggets of information since 2014! Get all the show notes at PracticeManagementNuggets.Live. www.InformationManagers.ca www.PracticeManagementNuggets.Live
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Now displaying: Category: business healthcare
Jun 26, 2017

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

For full show notes, along with webinar slides and resources visit:
https://InformationManagers.ca/Hernish 

Dr. Hernish Acharya of Cancellation Spot knows that you can improve your cancellation management by quickly and efficiently contacting the correct patients already on your waitlist to fill that last minute cancellation. In this Free 30-minute Privacy Management Nugget Webinar, Dr. Acharya will share with you:

• Improve patient access to healthcare.
• Minimize ineffective administrative work.
• Shorten waiting lists.
• Optimize fee-for-service revenue.

Is your morning voice mail full of patients cancelling appointments? You are not alone. All healthcare offices get cancellations. In fact, up to 30% of appointments need rescheduling, often on short notice.

If your healthcare practice has same-day appointment cancellations then this episode is for you!

www.CancellationSpot.com: Fill Cancellations Without Making a Single Phone Call

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

Jun 8, 2017

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For full show notes, along with webinar slides and resources visit:
https://InformationManagers.ca/pmn-live-carol-healthcare-content

Carol Bush, The Social Nurse, knows how to create healthcare content that supports your healthcare practice. In this Free 30-minute Privacy Management Nugget Webinar Carol Bush will share with you:

  • Why should a private practice blog?
  • Why get serious about blogging?
  • Ideas for your blog.
  • Tips to support your wordsmiths and social media managers

If you have been thinking about

  • creating patient education materials
  • adding a blog to your website
  • creating or adding to your Facebook page or
  • other social media

then this webinar is for you!

How to Use Healthcare Content to Attract Patients and Improve Patient Satisfaction

with Carol Bush, The Social Nurse

Recorded Live Thursday June 1, 2017

Carol Bush is a writer and content strategist. She is the founder of The Social Nurse, a consultancy helping healthcare small businesses and Nurse Entrepreneurs tell stories that matter to the people they need to reach. She is a contributing writer for allnurses.com and an editorial advisor for Oncology Nursing News.

Carol is the Co-Founder of Healthcare Marketing Network.

Webinar Show Notes

1:00:     Welcome, Carol Bush, The Social Nurse

4:30:    Patients want healthcare information and will go to Dr. Google to get it.

6:50:     You are the subject matter expert

7:05:     Pink elephant in the room

9:00:     Carol’s #1 Tip

9:25:     What is a blog?

11:52:   Why should a healthcare practice blog?

21:00:   Ideas for blogging

24:00:   Find wordsmiths in your tribe - Thinkers, Feelers, and Doers

30:18:  Healthcare Networking Network – from support for your wordsmiths to complete done for you solution! Link Here: www.HealthcareMarketingNetwork.com

35:08:   Free E-Book – 10 Tips to Make Your LinkedIn Profile Rock in 2017!        Download Link

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

May 4, 2017

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For full show notes, along with webinar slides and resources visit: 
https://informationmanagers.ca/pmn-communication-lauren

Do you have a difficult topic that you need to communicate with your patients?

You know the one. The conversation that is really important to the patient and it is really important to you that you get it just right?

What if you could take that one topic and improve it to so that your communication is clear, consistent, meaningful and valuable to both the patient and you?

You can save time, money, and frustration with a strategic approach to communication.

Lauren Sergy is my guest on Practice Management Nuggets – Webinars for Your Healthcare Practice.

Communication Tactics for Effective And Efficient Communication For Every Setting And Occasion

Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with  Lauren Sergy of Upfront Communications and the author of The Handy Communication Answer Book. She knows that working in healthcare is a high stress and high stakes situation. Communication skills is critical in the workplace.

In This Episode You'll Learn the Benefits of Effective and Efficient Communication:

  • Reduce stress in your workplace and your life.
  • Build greater clarity in your communication goals.
  • Achieve what you want to everybody’s greater satisfaction.

Lauren Sergy of Upfront Communication is a well-known expert on the subject of communication and public speaking and has graciously consented to this interview to share some great information with us about practical, helpful, and downright interesting facts and figures about communication so every healthcare provider or practice manager in our audience can understand master effective and efficient communication for every setting and occasion.

The Handy Communication Answer Book  written by Lauren Sergy and published by Visible Ink Press, traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications.

Available on Amazon.ca.

www. InformationManagers.ca/Handy-Communication-Answer-Book

Get the blog Up Front Communications

www. LaurenSergy.com

 

Mar 3, 2017
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/podcast
 
For full show notes, along with webinar slides and resources visit: 
InformationManagers.ca/PACCCongress
 
In this FREE 30-minute Practice Management Nugget Webinar with Sharon Polsky, you will learn about the upcoming National Privacy and Data Governance Congress presented by The Privacy and Access Council of Canada (PACC).
 
Join industry experts, risk management professionals, thought leaders and regulatory authorities to explore critical connections between privacy, access, security and compliance. April 5-7,  2017 in Calgary, AB


Sharon Polsky is the president of AMINA Corp. and a Privacy by Design Ambassador with more than 30 years’ experience advising corporations, governments and organizations about privacy and access implications and unintended consequences of emerging laws, technologies and global trends. She is also president of the Privacy and Access Council of Canada, the nonpartisan national non-profit association of privacy and access professionals in Canada’s private and public sectors.

In 2007, Sharon founded The Winston Report, the foremost quarterly journal devoted to information access, privacy protection and data governance in Canada, and serves as its Editor-in-Chief.

Not sure if the Congress is for you?

Listen to the Practice Management Nugget Webinar interview with Sharon Polsky President & CEO Privacy and Access Council of Canada (PACC) to answer all your questions. We also talk about:

  • Attendees sharing interests in privacy, access and security
  • Refreshing and practical approach of Congress 2017 
  • Who should attend the Congress
  • And, more!
Registration for the National Privacy and Data Congress is now open: https://pacc-ccap.ca/congress/register/
 
This webinar is hosted by Jean L. Eaton of Information Managers Ltd.
Your Practice Management Mentor and Practical Privacy Coach
 
Join in the conversation on Twitter: #PracticeManagementNuggets
 
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/podcast 
Feb 20, 2017
Sign up for weekly reminders about upcoming guest interviews, here: https://informationmanagers.ca/podcast
 
In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Heather Scott, discover how your healthcare practice can take action and support youth in your community.
 
Heather Scott is a board director with Kids4Cameras. Kids4Cameras is a non-profit in Edmonton, Alberta, that encourages youth from all walks of life to share their voice through photography. Kids4Cameras has established an amazing reputation for enriching the lives of the youth they engage with, as well as the lives of the volunteers who collaborate with them.
 
Recorded live October 2016
 
There is a lot that can be learned from Kids4Cameras. Although Kids4Cameras is experiencing positive growth, it remains a grassroots organization that is propelled by its core values: empowerment, trust, and leadership. These are embedded in every level of K4C, and even act as the foundation for the mandate of their photography program curriculum.
 
Simply, their belief is this: Create With Passion, Make Change Happen.
 
Kids4Cameras immediately struck me as a generous and inspirational cause. I caught up with Heather to discuss the following:
 
  • Benefits youth have been getting from the Kids4Cameras program
  • Kids4Cameras also has a reputation for providing an excellent experience for their volunteers. I asked Heather, why is that?
  • The various types of volunteers within the organization that help contribute to Kids4Cameras mission.
Can you donate a digital camera? Donate here: http://www.kids4cameras.com/donate
 
This webinar is hosted by Jean L. Eaton of Information Managers Ltd.
Your Practice Management Mentor and Practical Privacy Coach
 
Sign up for weekly reminders about upcoming guest interviews, here: https://informationmanagers.ca/podcast 
Sep 25, 2016

The 3 R's to Building Resilience in Business

 

 

In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji you will learn the Step by Step Formula to Build Emotional Resilience.

Zaheen is an experienced clinic manager, business owner, speaker, and author.

Working in healthcare is hard.

You answer to patients, family, co-workers.

Everyone wants your attention and your help.

Sometimes, you can get overwhelmed.

Zaheen will give us practical 3 step resilience system to address challenges in the clinic workplace.

 

Recorded Thursday, June 16, 2016

 Join us for Practice Management Nugget Webinar

The 3 R’s to Building Resilience in Business with

Zaheen Nanji

Zaheen Nanji is a resilience champion, clinic manager and a business owner in Alberta, Canada.

Embracing change and fear is Zaheen’s trademark because she overcame her speech impediment in her twenties, her struggles with weight and learned to live in a new country, at the age of 15, without her parents. Her book, The Resilience Reflex – 8 Keys to Transforming Barriers into Success in Life and Business, became an International Best-Seller on Amazon Kindle. Zaheen teaches people how to make resilience their first reflex using her 3-step system: Release, Re-program and Resolve.

Become a member of Information Managers Network to access all the replays and all the resources!

Sep 25, 2016


The Skilled Medical Office Assistant

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Ronaye Kooperberg, Ronaye explains the skills of the MOA and how they can contribute your successful healthcare practice.

What skills should a MOA have?

How does an MOA fit into your practice team?

How can a skilled MOA contribute to your successful healthcare practice?

A skilled Medical Office Assistant will contribute to make your healthcare practice a dynamic and productive workplace that provides great customer service. Join us for the webinar with Ronaye, and we will discuss:

  • Skills set of the medical office assistant
  • Good interview / hiring questions
  • Sample job description
  • Sample salary expectations
  • How to help the new MOA learn their new job – tips to train / orientate / communicate expectations during the probationary period to make this a great experience for everyone

Recorded Live Thursday, July 14, 2016

Join us for the Free Practice Management Nugget Webinar for Your Healthcare Practice

The Skilled MOA:

What a Medical Office Assistant Can Do For Your Healthcare Practice

with Ronaye Kooperberg

Become a member of Information Managers Network to access all the replays and all the resources!

Jan 7, 2016

If you’re serious about practical learning in privacy, access and security and want to join speakers, delegates and thought leaders with shared interests on privacy that you can apply in your own environment right away make sure to check out this exciting interview with Sharon Polsky right now!

Privacy and Access Council of Canada offers a congress where delegates have a realistic opportunity to attend the sessions of interest. Plenaries and breakout sessions are longer than usual , and formal remarks are shorter, leaving time for speakers and delegates to engage in genuine conversation. And we ask speakers to offer practical guidance borne of their experience (not just theoretical advice or historical reviews) that delegates can put to work in their own organizations.

Learn, share and network at the 2016 National Privacy & Data Governance Congress. Join industry experts, risk management professionals, thought leaders and regulatory authorities to explore critical connections between privacy, access, security and compliance.

Join speakers, delegates and thought leaders with shared interests in privacy, access and security.Colleagues from public and private institutions, federal, provincial and territorial governments, industry, academia and regulatory authorities will meet in a relaxed setting to enjoy workshop, breakout, keynote and plenary sessions.

Congress 2016 takes a refreshingly practical approach. Breakout sessions are longer than at most conferences, but formal presentations are shorter. Speakers offer practical examples and case studies, but are discouraged from using PowerPoint or similar tools (or distractions).

Continuing Education Credits applicable to PACC Professional Certification, and may qualify for CPD credits from other organizations as well.

Who should attend the Privacy and Data Governance Congress?

  • privacy officer
  • security officer
  • access and disclosure administrators
  • compliance officer
  • FOIP Co-ordinators
  • human resources manager
  • insurance agents
  • healthcare administrators, health information management
  • medical ethicists and genetics

Sharon Polsky, MAPP

Sharon Polsky is president of AMINA Corp. and a Privacy by Design Ambassador with more than 30 years’ experience advising corporations, governments and organizations about privacy and access implications and unintended consequences of emerging laws, technologies and global trends. She is also president of thePrivacy and Access Council of Canada, the nonpartisan national non‑profit association of privacy and access professionals in Canada’s private and public sectors.

For more information, see: http://informationmanagers.ca/privacy-and-data-governance-congress/

 

 

Dec 4, 2015

View the blog post and register to view the video.

A PIA should be as common place to a healthcare practice as a business plan is to a business.

BUT most healthcare practices don’t know this and often don’t know that a PIA is usually part of their professional college requirements and often even a legislated requirement!

Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA.

You need a Privacy Impact Assessment when:

  • - You are opening a new clinic or establishing a new health services program
  • You are changing administrative procedures or technology equipment, services, or vendors
  • You are changing how you collect and use personal information
  •  You are implementing or changing an Electronic Medical Records (EMR)
  • You are sharing health information with another healthcare provider, organization, Primary Care Network or other health program
  • You have a Privacy Impact Assessment that was written more than 2 years ago? (It is time to review and update this!)

Doing a Privacy Impact Assessment for your practice is easy – once you figure it out. I have helped hundreds of clients complete their Privacy Impact Assessment and visited hundreds of practices across Alberta. I’ve figured it out . . . so you don’t have to! Now I’m going to share with you what you need to know to plan your PIA.

Brought to you by Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

Related Links:

Register for the preview of the E-course webinar, Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments

Buy the E-course, Protect Your Practice, Your Assets, and Your Patients with
Privacy Impact Assessments - A Complete Step-by-Step Course

Privacy Awareness in Healthcare: Essentials - online privacy awareness training from Corridor Interactive

Nov 6, 2015

Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Give your staff the knowledge and tools they need to apply policy in their day-to-day work AND prevent a privacy breach with privacy awareness training.

Privacy awareness training is easy with interactive online learning experiences that are more effective than conventional training.

Make online training available to all your new and current employees quickly and efficiently.

http://informationmanagers.ca/pmn-privacy-awareness-training/

For more information about the course, Privacy Awareness in Healthcare: Essentials, see  https://www.corridorinteractive.com/online-training/privacy-awareness-in-healthcare/ 

Guest: Heather Moony, VP Business Development, Corridor Interactive

Oct 16, 2015

Practice Management Nugget Inteview with Grant Ainsley


Tips every clinic manager or healthcare provider needs to know.

If you are a clinic manager or healthcare provider who wants to know the important tips to manage difficult conversations with a vendor, with an employee, or with a
patient with confidence, then you need to listen to this podcast right away.

Immediately take your communication skills to the next level and learn to talk like a
leader.

 

Sign up to Grant Ainsley's newsletter:  http://www.grantainsley.com

Communication Tips for Difficult Conversations
http://www.informationmanagers.ca/communication-tips-for-difficult-conversations    

Oct 2, 2015

9 Steps to Hire Employees

 

Your clinic manager just resigned. Are you ready to hire? Learn how!

In this FREE 30-minute Practice Management Nugget Webinar Jean will give you practical information, tools and resources to: 

  • Hire and retain the right employee – the first time!
  • Develop hiring policies, procedures, and forms to make hiring painless.
  • Develop great first impressions to attract the ideal candidate to your practice.

 Download the FREE E-Book, 

9 Steps to Hiring Employees for Your Healthcare Practice

The right employee:

  • is productive and provides good services to your patients and clients
  • will create a positive place to work and to receive care
  • will promote your business

Doesn’t it make sense to prepare now to hire the right employee?

 

Download the FREE E-Book, 

9 Steps to Hiring Employees for Your Healthcare Practice

Hiring Employees Information Managers

Sep 11, 2015

In this episode, we spoke with Karanne Lambton, Life Fulfilled Coaching and Amazon Best Selling Author of “Step Up: 52 Actions for Emerging Leaders”.

Karanne shares 5 Steps that you can take to guide you to successful outcomes and grow into your leadership potential.

Karanne Lambton offers her experience as a leader, manager, mentor and coach to health care professionals who want to succeed in living a full spectrum life.

Take 5: 5 Foolproof Activation Steps to Move from Stuck to Success

Learn about a proven 3 pillar, 10 step process that can be successfully applied to your career or your personal life.

More about Step Up; 52 Actions for Emerging Leaders”

 

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