Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kyle
Whey you start a new healthcare practice, you often start with creating a name for your business. Then you need a logo design for your letterhead, promotions, signage, and website.
You may struggle with dealing with five or six suppliers, finding the right files buried on your computer, and getting frustrated with the whole process!
Instead, select a trusted partner with years of experience in graphic design, logo design, and website design, who will manage all the design details for you simply makes your new business life so much smoother.
In this Practice Management Nugget Webinar for Your Healthcare Practice, Kyle Loranger of Kyle Loranger Designwill discuss his #1 tip to select a website designer – and it's not what you think!
Join us for these easy to follow, non-technical steps will help you make good decisions for your healthcare practice.
It used to be that you would place the ad in the Yellow Pages for your new clinic and that would be your marketing plan for the year!
Now, that really isn't an option. You need your website to be the public face of your practice. You will direct all the promotions for years to come to your website.
Your website will often be the first point of contact to your practice for both patients and your referral partners.
(Especially if this is your first website!)
You have many choices. Kyle Loranger will help you to select a website designer for you with confidence!
Highlights from this episode:
2:00 Your customized website will help you to position and distinguish yourself from your competition
4:20 Elephant in the room - What do I need to know about selecting a website designer?
5:00 Kyle Loranger's #1 Tip
5:30 It's about relationships, not technology
8:25 Who are you?
9:40 What do you need your website to do for you?
10:10 Your website should help you create new patient referrals
14:00 Step 1 - Determine a budget. How much money is the right amount to spend?
16:10 Get a consistent look
18:00 Step 2 - Find the right category of website builders
21:15 Step 3 - Start your research!
25:00 Step 4 - Meet with them.
28:00 Step 5 - Get estimates / proposals from the qualified firms.
29:40 Questions to ask your designer
30:00 Don't be overwhelmed with technology!
34:00 On-line patient appointment booking should be integrated into your EMR
37:20 Step 6 - Select your web firm / designer and start your project!
38:40 Control your own crown jewels - website URL, website images, etc.
42:00 Contact Kyle
42:50 Website design offer from Kyle www.kldesign.com/practice-management -nuggets-webinars-special-offer
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
Are you doing everything you can to ensure a positive mental health environment for your staff?
Would you like to create an environment that promotes positive mental health and mental well-being in the workplace?
Did you know that mental health and safety in the workplace is just as important as physical health and safety in the workplace.
Are you familiar with “The National Standard For Psychological Health and Safety in The Workplace”?
Are you feeling frustrated with the same problem over and over again in your clinic?
Or solving one problem just to find another problem popping up?
Don’t know where to go for help?
Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.
Join us at Practice Management Success!
In this Practice Management Nugget Podcast for Your Healthcare Practice, Robert Manolson, Mental Health Champion and creator of Powerful Play Experiences will:
Discuss why workplace mental health is important
Introduce us to The National Standard For Psychological Health and Safety in The Workplace (Canadian Mental Health Commission )
Share his first-hand experiences from the Psychological Health and Safety Advisor Training program
Share totally amazing, free resources available to initiate a well thought out and organized plan to address mental health in your workplace.
Learn How To Initiate Positive Workplace Mental Health
Robert Manolson, Creator & Facilitator of Powerful Play Experiences and Team Engagement Expert is the guy you call when you need a high energy, highly creative and wonderfully experienced Facilitator for your event. He very quickly turns a room of the most reserved wall flowers into an engaged and lively group. As Robert shares his energy and passion, he hopes to shatter people's perceptions of what mental illness looks like while challenging the stigma that we attach to mental illness. He believes that it's really all about engaging people in meaningful conversations about mental health both in work, and in life.
Find out more about Robert:
www.powerfulplay.ca
Email: robert@powerfulplay.ca
YouTube: www.youtube.com/user/PowerfulPlayEdmonton
LinkedIn: www.linkedin.com/in/robertmanolson
Twitter: @powerfulplay
Facebook: www.facebook.com/powerfulplay
Recorded January 11, 2018
You can advance the audio to these time markers:
4:00 Elephant in the room - What do I need to know about workplace mental health?
4:30 Robert’s #1 Tip
7:00 Workplace Mental Health
7:50 Stats
9:45 Adopting the Standard
11:30 Contact your local Certified Psychological Health and Safety Advisor
14:00 Health and Safety in the workplace
15:00 Attitude for change as part of your business advantage
16 :00 13 Factors that support psychological health and safety in the workplace
17:30 Bell Let’s Talk Jan 31
18 :00 Workplace Mental Health Leadership Framework
19:10 Powerful Play Experiences – Creating Engaged Teams
2010 Download your Team Engagement Assessment from Robert Manolson
Members of Practice Management Success can access the video of this episode and the resources here.
If you are not a member of Practice Management Success, yet—what are you waiting for?
With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.
I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!
Reviews for the podcast on whatever platform that you use is greatly appreciated!
When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.
Jean, Your Practical Privacy Coach and Practice Management Mentor
Do you have patients in your EMR that you never see?
Are your patients frustrated having to wait for annual physical exams?
Are your patients constantly calling at the last minute because they need a prescription renewal?
Would you like to have predictable billing cycles?
Are You Prepared for Panel Management?
The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.
With robust panel management, you can enjoy regularly scheduled patient visits, regular monitored patients, better patient care, better patient outcomes with more predictable billing cycles.
With the help of my guest, Stephanie Clack, Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT), you will discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.
In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:
Are you feeling frustrated with the same problem over and over again in your clinic?
Or solving one problem just to find another problem popping up?
Don't know where to go for help?
Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.
Join us at Practice Management Success!
Stephanie Clack is the Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT). Part of her mandate is to increase awareness of the emerging roles for HIM professionals through practicum placements and promoting the HIM professional skill set to industry.
As a graduate of the program, Stephanie has been involved in practicum as a student herself, as a preceptor in industry, and through coordinating placements for SAIT learners. Stephanie also volunteers with the Canadian Health Information Management Association as a member of the Council on Education and Professional Practice.
Recorded December 7, 2017
You can advance the audio to these time markers:
01:30 Featured Guest Stephanie Clack, Instructor, Southern Alberta Institute of Technology (SAIT) Health Information Management program
02:00 Using data to get better patient outcomes is a variation on health information management domains of practice.
02:30 Patient’s medical home with an assigned physician and health care providers is defined for both the provider and the patient.
03:30 Patient roster
04:10 Panel management is one of the components of Alberta’s Primary Health Care Strategy. Providing proactive.
05:17 Panel identification to determine active patients and ensure that the patient is attached to a provider.
06:40 Proactive contact with the patient.
08:09 Plan screening measures. Review data and pre-book appointments with patients for screening maneuvers
09:00 Panel manager role includes managing the patient roster and work in the EMR to maximize scheduling reminders and screening measures and data analysis.
10:20 Fill your appointment scheduler for more reliable and predictable billing cycles.
12:00 Use the ASaP screening guidelines to determine which patients are missing the suggested maneuvers.
15:00 Resources: Towards Optimized Practices (https://www.topalbertadoctors.org/file/step-workbook.pdf), Southern Alberta Institute of Technology (SAIT) Health Information Management Practicum placements in May and June.
16:50 Health information skills and domains of practice.
19:50 Panel management will assist you to improve the patient flow in your clinic.
20:50 Practicum placement opportunities are available each year in May and June; contact Stephanie now!
Members of Practice Management Success can access the video of this episode and the resources here.
If you are not a member of Practice Management Success, yet—what are you waiting for?
With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.
Reviews for the podcast on whatever platform that you use is greatly appreciated!
When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.
I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!
Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Bleen
Are your walk-in patients pushy, impatient, and frustrated waiting for their turn to see the doctor?
Do your patients complain about how difficult it is to phone into the clinic jut to make an appointment?
My guests on Practice Management Nuggets Webinars for Your Healthcare Practice will show you how!
Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help your small to medium family medical practices
Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help your small to medium family medical practices
If you are ready to change your hectic, stressful front office for an efficient, respectful front office and you are a
Jump on this FREE Interview with automated scheduling solutions experts Chris Naraine and Robert Cove and discover how you can improve your patient flow management.
Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast
For full show notes, along with webinar slides and resources visit:
https://informationmanagers.ca/pmn-social-media-for-independent-community-pharmacy
Would you like your patients to understand all the services that your pharmacy offers?
Would you like more loyal, repeat patients?
Would you like more new patients?
Would you like more sales in your pharmacy?
Would you like all of this without spending a fortune?
Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with Saam Ali, The Pharmacy Mentor! Saam knows that pharmacists can use social media to help drive your sales, increase brand awareness and strengthen relationships in your community.
The quicker you begin to implement a Social Media strategy, the quicker you will begin to build your audience and engage with them about the services you offer.
Saam Ali is a locum pharmacist in Britain with more than 10 years of experience working in a variety of roles in the community, ranging from running daily private clinics to managing pharmacies with multi-million-pound turnovers.
However, for the past 3+ years, he turned his focus to the technology and online sector. During this time, he has become a proficient website developer, expert video course creator and founded a successful online company. The primary way he grew the company was by marketing through Social Media and it's his experience and understanding in this field that has led him to build this innovative course for the Independent Pharmacy sector.
Today, he continues to work part-time as a locum, consults with Pharmacy Businesses around innovation, but spends most of his time creating digital content to help drive Community Pharmacy into the digital age.
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast
If you are opening a new healthcare practice or have an existing healthcare practice and want to reduce the time you spend managing payroll and human resources, consider using an outsourced payroll and human resources solution provider. Contact Dania Moazzam: dania.moazzam [at] ceridian dot com for more information.
Grab Your Free Payroll & HR Calendar, here:
http://info.ceridian.ca/LP=2930?source=im
Join in the conversation on Twitter: #PracticeManagementNuggets
#Payroll #healthcare #medical#Ceridian
Sign up for weekly reminders about upcoming guest interviews, here:
https://informationmanagers.ca/PMN-podcasts/
If you are one of the healthcare professionals, practice managers, or healthcare team members, who wants to know how to improve the care experience for patients and their caregivers and their loved ones then jump onboard with this amazing and insightful interview with expert Jessica Giesbrecht where we'll help you to take your patient and family centred care results to the next level.
Jessica Giesbrecht and HealthCareCAN/CHA Learning will show you how you can improve the care experience for the patient, their care givers, and their loved ones.
Learn how to implement patient and family centred approaches in healthcare organizations and teams.
If you work in healthcare and want to learn how you can support patients and their family to be better engaged and better outcomes this course is for you!
If you work in healthcare and want to improve patient safety, improve provider and staff engagement, and increase efficiency in your healthcare practice, this is for you!
If you work in healthcare - community, long term care, acute care, diagnostic and more - this course is for you! No academic pre-requisites required.
If you want tools, templates, and support from experienced faculty and other students across Canada while you implement change in your healthcare practice this is for you!
The new course, Patient-Centred Experience and Design Program will help you lead the design and improvement of patient and family-centred healthcare.
Listen to the Practice Management Nugget Webinar for Your Healthcare Practice, “Are Patient and Family Centred Care & Engagement Just Passing Fads?” interview with Jessica Giesbrecht Director, Quality, Performance & Evaluation, HealthCareCAN/CHA Learning.
Recorded Live May 26, 2016.
For more information, click the link: http://informationmanagers.ca/guest-patient-family-centred-care
Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers.
Don’t miss an event – Send me weekly reminder about upcoming guest interviews!
If you are a practice manager, clinic manager, healthcare provider and owner of a private healthcare practice, you need to attend this webinar!
In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practicve with Jim Ewing of Pro-Vision Solutions Inc., Jim will explain:
Every health care practitioner knows the value of having a regular medical check up.
The business plan for your medical practice is not any different!
Recorded live Thursday May 5, 2016
Interview with consultant, author and speaker Jim Ewing will give you practical tips on how your business plan can help you at various stages of your professional career and how it can help you maximize the professional opportunities ahead!
For more information, see http://informationmanagers.ca/pmn-business-plan/
Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers.
Don’t miss an event – Send me weekly reminder about upcoming guest interviews!
And it’s not about the money.
In Thanks! GREAT Job! Improve Retention, Boost Morale and Increase Engagement with High- Value, Low-Cost Staff Recognition, he identifies the five ingredients of meaningful staff recognition.
Nelson is going to give you practical tips on how to provide GREAT staff recognition so that you:
For more information, see http://informationmanagers.ca/pmn-great-staff-recognition/
Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers.
Don’t miss an event – Send me weekly reminder about upcoming guest interviews!
In this episode, Dave Rodwell, of D.E. Rodwell Investigative Services Ltd., will help you identify the steps that you need to take to manage risks and keep your employees, patients, and business records secure. This 30-minute Practice Management Nugget will give you practical information on:
Dave Rodwell,
D.E. Rodwell Investigate Services Ltd.
Email: dave@daverodwell.com
Website: www.daverodwell.com
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/staff-work-alone/
In this episode, Paula MacLean, of Silver Creek Press, will share with you the difference between a satisfied and engaged employee. This 30-minute Practice Management Nugget will give you practical information on:
Paula MacLean
Silver Creek Press
Email: mmcs@aol.com
Website: www.silvercreekpress.ca
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/meaningful-engagement/
In this episode, Shawna Briscoe, Account Manager at Canada Medical Ltd., will help you determine what your medical supplies requirements are and how to manage inventory, saving you time and money. This 30-minute Practice Management Nugget will give you practical information on:
Shawna Briscoe
Canada Medical Ltd.
Phone: 780-465-2291
Email: shawna@canadamedical.net
Website: https://www.canadamedical.net/
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/medical-supplies-and-inventory-management-for-clinics/
In this episode, Bruce Lee, of Bruce Lee Productivity Resources, will help you design a clinic experience to support the best possible patient experience that can be provided. This 30-minute Practice Management Nugget will give you practical information on:
Bruce Lee
Bruce Lee Productivity Resources
Email: bruceleespeaker@shaw.ca
Website: www.bruceleespeaker.com
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/7-moments-of-truth-in-patient-clinic-satisfaction/
In this episode, Dr. Randi Ross, of William David Company, LLC, will share with you a proven plan to ensure that you have a successful and meaningful practice, with what she calls "Relationship Marketing". This 30-minute Practice Management Nugget will give you practical information on:
Dr. Randi Ross, CEO
William David Company, LLC.
Email: drrandi@optonline.net
Website: http://www.williamdavidcompany.com/
Download the Learning Resource Guide
For more information on this podcast and for resources, see our blog post here: http://informationmanagers.ca/relationship-marketing/
In this episode, Connie Hampton, Hampton & Associates, will share with you practical tips to help you with job search networking, and personal branding and marketing. This 30-minute Practice Management Nugget will help you with your job search:
Connie Hampton, Consultant
Hampton & Associates, Scientific and Executive Search Consulting
Email: connie@networkpolishkit.com
Download the Learning Resource Guide
For more information on this podcast, and for additional resources, see our blog post here: http://informationmanagers.ca/job-search-process/
In this episode, Brian Lee and Bruce Lee, of Custom Learning Solutions, will help you drive your clinic to gain inpatient satisfaction, employee empowerment, engagement, and morale. This 30-minute Practice Management Nugget will give you practice information on:
Brian Lee & Bruce Lee
Custom Learning Solutions Group Ltd.
Email: brian@customlearning.com
Email: bruce@customlearning.com
Website: http://customlearning.com
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/transform-patient-experience/
In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on:
Susan Keane Baker, MHA
Author, Managing Patient Expectations
Email: susan@susanbaker.com
Website: www.susanbaker.com
Twitter: @SusanKB
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction
In this episode, Jaeme Adams, Co-Founder & President of Swervepay, will share with you how you can make payments easier for the patient, easier for employees, and improve your cashflow. This 30-minute Practice Management Nugget will give you practical information on:
Jaeme Adams, Co-Founder and President
SwervePay
Email: info@swervepay.com
Website: www.swervepay.com
By Phone: 1.888.875.4782
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/payment-options-provide-patients/
In this episode, Paul Kirvan, of Paul Kirvan Associations (PKA), will help you design a business continuity plan that will help your office continute to run smoothly when those 'worst things' do happen! This 30- minute Practice Management Nugget will give you practical information on how to:
Paul Kirvan CISA, FBCI
Paul Kirvan Associates
Phone: +1 908-902-2586
Email: pkirvan@msn.com
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/business-continuity-whats-worst-thing-happen-business/
In this episode, Loralie Euverman, CHIM, will share with you how Medical Transcriptionists can contribute to the health, safety, and well-being of your patients and healthcare practice. This 30-minute Practice Management Nugget will give you practical information on:
Loralie Euverman, CHIM
Associate Chair, Medical Transcription Program, School of Health, NAIT
Phone: 780-471-7876
Email: loraliee@nait.ca
Website: http://www.nait.ca/program_home_77468.htm
Download the Learning Resource Guide
For more information on this podcast and for resources, see our blog posts here: http://informationmanagers.ca/hire-medical-transcriptionist/
In this episode, Lisa Proudfoot, BRE, CHIM, an Instructor in the Health Information Management (HIM) Program at SAIT will help you understand the role of HIM professionals in clinic administration. In this 30-minute Practice Management Nugget, Lisa will give you practical information on:
Lisa Proudfoot BRE CHIM
Instructor, Health Information and Practice Assistants
School of Health and Public Safety, SAIT Polytechnic
Phone: (403) 284-8611
Email: lisa.proudfoot@sait.ca
Download the Learning Resource Guide
For more information on this podcast and resources, see our blog post at: http://informationmanagers.ca/health-information-management/
In this 30-minute Practice Management Nugget, Jean will give you practical information, tools and resources to:
Jean L. Eaton (The Practice Management Mentor), INFORMATION MANAGERS LTD
Email: jean@informationmanagers.ca
Website: informationmanagers.ca
Download the Learning Resource Guide
For more informationon this podcast and other resources, see our blog post at: http://informationmanagers.ca/build-team/