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Practice Management Nuggets

Welcome to Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. Practice Management Nuggets Podcasts for Your Healthcare Practice - is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, improve, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away. And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Practice Management Nuggets© series is hosted by Jean L. Eaton (Your Practice Management Mentor and Practical Privacy Coach) of Information Managers Ltd. I am constructively obsessive about privacy and confidentiality in the healthcare sector--and I think you should be, too! I help primary care practice managers and health care providers properly manage the risk of a privacy breach, stay out of jail, avoid fines AND keep an efficient practice! Practice Management Nuggets has been interviewing guests and sharing nuggets of information since 2014! Get all the show notes at PracticeManagementNuggets.Live. www.InformationManagers.ca www.PracticeManagementNuggets.Live
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Now displaying: Category: general
Feb 5, 2018

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kyle

Whey you start a new healthcare practice, you often start with creating a name for your business. Then you need a logo design for your letterhead, promotions, signage, and website.

You may struggle with dealing with five or six suppliers, finding the right files buried on your computer, and getting frustrated with the whole process!

Instead, select a trusted partner with years of experience in graphic design, logo design, and website design, who will manage all the design details for you simply makes your new business life so much smoother.

Discover 6 Steps to Select a Website Designer for a Small Health Professional Website in 2018

In this Practice Management Nugget Webinar for Your Healthcare PracticeKyle Loranger of  Kyle Loranger Designwill discuss his #1 tip to select a website designer – and it's not what you think!

Join us for these easy to follow, non-technical steps will help you make good decisions for your healthcare practice.

Your website is your digital shingle!

It used to be that you would place the ad in the Yellow Pages for your new clinic and that would be your marketing plan for the year!

Now, that really isn't an option. You need  your website to be the public face of your practice. You will direct all the promotions for years to come to your website.

Your website will often be the first point of contact to your practice for both patients and your referral partners.

We’ll hold your hand and make it easy for you to understand why a website designer can save you time, money, frustration!

(Especially if this is your first website!)

You have many choices. Kyle Loranger will help you to select a website designer for you with confidence!

Highlights from this episode:

2:00 Your customized website will help you to position and distinguish yourself from your competition

4:20 Elephant in the room - What do I need to know about selecting a website designer?

5:00 Kyle Loranger's #1 Tip

5:30 It's about relationships, not technology

8:25 Who are you?

9:40 What do you need your website to do for you?

10:10 Your website should help you create new patient referrals

14:00 Step 1 -  Determine a budget. How much money is the right amount to spend?

16:10 Get a consistent look

18:00 Step 2 - Find the right category of website builders

21:15 Step 3 -  Start your research!

25:00 Step 4 - Meet with them.

28:00 Step 5 - Get estimates / proposals from the qualified firms.

29:40 Questions to ask your designer

30:00 Don't be overwhelmed with technology!

34:00 On-line patient appointment booking should be integrated into your EMR

37:20 Step 6 - Select your web firm / designer and start your project!

38:40 Control your own crown jewels - website URL, website images, etc.

42:00 Contact Kyle

42:50 Website design offer from Kyle www.kldesign.com/practice-management -nuggets-webinars-special-offer

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Jan 12, 2018

Are you doing everything you can to ensure a positive mental health environment for your staff?

Would you like to create an environment that promotes positive mental health and mental well-being in the workplace?

Did you know that mental health and safety in the workplace is just as important as physical health and safety in the workplace.

Are you familiar with “The National Standard For Psychological Health and Safety in The Workplace”?

Discover How To Create Positive Workplace Mental Health


Podcast Sponsor – Practice Management SuccessPractice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!


In this Practice Management Nugget Podcast for Your Healthcare Practice, Robert Manolson, Mental Health Champion and creator of Powerful Play Experiences will:

  • Discuss why workplace mental health is important

  • Introduce us to The National Standard For Psychological Health and Safety in The Workplace (Canadian Mental Health Commission )

  • Share his first-hand experiences from the Psychological Health and Safety Advisor Training program

Share totally amazing, free resources available to initiate a well thought out and organized plan to address mental health in your workplace.

Learn How To Initiate Positive Workplace Mental Health

Meet Robert Manolson  BA, CCDP

Robert Manolson, Creator & Facilitator of Powerful Play Experiences and Team Engagement Expert is the guy you call when you need a high energy, highly creative and wonderfully experienced Facilitator for your event. He very quickly turns a room of the most reserved wall flowers into an engaged and lively group. As Robert shares his energy and passion, he hopes to shatter people's perceptions of what mental illness looks like while challenging the stigma that we attach to mental illness. He believes that it's really all about engaging people in meaningful conversations about mental health both in work, and in life.

Find out more about Robert:

www.powerfulplay.ca

Email: robert@powerfulplay.ca

YouTube: www.youtube.com/user/PowerfulPlayEdmonton

LinkedIn: www.linkedin.com/in/robertmanolson

Twitter: @powerfulplay

Facebook: www.facebook.com/powerfulplay

Show Notes

Recorded January 11, 2018

You can advance the audio to these time markers:

4:00 Elephant in the room - What do I need to know about workplace mental health?

4:30 Robert’s #1 Tip

7:00 Workplace Mental Health

7:50 Stats

9:45 Adopting the Standard

11:30 Contact your local Certified Psychological Health and Safety Advisor

14:00 Health and Safety in the workplace

15:00 Attitude for change as part of your business advantage

16 :00 13 Factors that support psychological health and safety in the workplace

17:30 Bell Let’s Talk Jan 31

18 :00 Workplace Mental Health Leadership Framework

19:10 Powerful Play Experiences – Creating Engaged Teams

2010 Download your Team Engagement Assessment from Robert Manolson

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.


Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean, Your Practical Privacy Coach and Practice Management Mentor

Dec 28, 2017

Do you have patients in your EMR that you never see?

Are your patients frustrated having to wait for annual physical exams?

Are your patients constantly calling at the last minute because they need a prescription renewal?

Would you like to have predictable billing cycles?

Are You Prepared for Panel Management?

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.

With robust panel management, you can enjoy regularly scheduled patient visits,  regular monitored patients, better patient care, better patient outcomes with more predictable billing cycles.

With the help of my guest, Stephanie Clack, Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT), you will discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:

  • update us on the changes in this primary health care strategy,
  • discuss career opportunities for HIM professionals, and
  • share strategies for primary care clinics to get the help that you need to implement physician panel management in your clinic.

Panel management in community clinics supports optimal patient care and efficient clinic patient flow. #HIMPanel CLICK TO TWEET


Podcast Sponsor - Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don't know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!


Meet Featured Guest: Stephanie Clack

Stephanie ClackStephanie Clack is the Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT). Part of her mandate is to increase awareness of the emerging roles for HIM professionals through practicum placements and promoting the HIM professional skill set to industry.

As a graduate of the program, Stephanie has been involved in practicum as a student herself, as a preceptor in industry, and through coordinating placements for SAIT learners. Stephanie also volunteers with the Canadian Health Information Management Association as a member of the Council on Education and Professional Practice.


Discover How Panel Management Will Impact Your Practice!

Show Notes

Recorded December 7, 2017

You can advance the audio to these time markers:

01:30     Featured Guest Stephanie Clack, Instructor, Southern Alberta Institute of Technology (SAIT) Health Information Management program

02:00     Using data to get better patient outcomes is a variation on health information management domains of practice.

02:30     Patient’s medical home with an assigned physician and health care providers is defined for both the provider and the patient.

03:30     Patient roster

04:10     Panel management is one of the components of Alberta’s Primary Health Care Strategy. Providing proactive.

05:17     Panel identification to determine active patients and ensure that the patient is attached to a provider.

06:40     Proactive contact with the patient.

08:09     Plan screening measures. Review data and pre-book appointments with patients for screening maneuvers

09:00     Panel manager role includes managing the patient roster and work in the EMR to maximize scheduling reminders and screening measures and data analysis.

10:20   Fill your appointment scheduler for more reliable and predictable billing cycles.

12:00   Use the ASaP screening guidelines to determine which patients are missing the suggested maneuvers.

15:00   Resources: Towards Optimized Practices (https://www.topalbertadoctors.org/file/step-workbook.pdf), Southern Alberta Institute of Technology (SAIT) Health Information Management Practicum placements in May and June.

16:50   Health information skills and domains of practice.

19:50   Panel management will assist you to improve the patient flow in your clinic.

20:50   Practicum placement opportunities are available each year in May and June; contact Stephanie now!


Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.

Rate and Review the Podcast

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd

Dec 7, 2017

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Bleen

Are you a clinic manager who dreads the Monday morning phone rush?

Are your walk-in patients pushy, impatient, and frustrated waiting for their turn to see the doctor?

Do your patients complain about how difficult it is to phone into the clinic jut to make an appointment?

You can do better than that!

My guests on Practice Management Nuggets Webinars for Your Healthcare Practice will show you how!

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

  • Reduce 40% to 60% of your incoming phone calls.
  • Reduce 75% of your no-show appointments.

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

If you are ready to change your hectic, stressful front office for an efficient, respectful front office and you are a

  • Clinic manager of a small to medium family healthcare practice or
  • Healthcare provider planning a new practice

Jump on this FREE Interview with automated scheduling solutions experts Chris Naraine and Robert Cove and discover how you can improve your patient flow management.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

May 18, 2017

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

For full show notes, along with webinar slides and resources visit: 
https://informationmanagers.ca/pmn-social-media-for-independent-community-pharmacy

Would you like your patients to understand all the services that your pharmacy offers?

Would you like more loyal, repeat patients?

Would you like more new patients?

Would you like more sales in your pharmacy?

Would you like all of this without spending a fortune?

Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with  Saam Ali, The Pharmacy Mentor! Saam knows that pharmacists can use  social media to help drive your sales, increase brand awareness and strengthen relationships in your community.

The quicker you begin to implement a Social Media strategy, the quicker you will begin to build your audience and engage with them about the services you offer.

In this 30-Minute Privacy Management Nugget Saam Ali will give you 3 valuable tips on how to use social media.

  • Patients get to know, like and trust your pharmacist.
  • Easy to implement – you don't need a lot of technical skills.
  • Save money compared to traditional marketing strategies.

Saam Ali is a locum pharmacist in Britain with more than 10 years of experience working in a variety of roles in the community, ranging from running daily private clinics to managing pharmacies with multi-million-pound turnovers.

However, for the past 3+ years, he turned his focus to the technology and online sector. During this time, he has become a proficient website developer, expert video course creator and founded a successful online company. The primary way he grew the company was by marketing through Social Media and it's his experience and understanding in this field that has led him to build this innovative course for the Independent Pharmacy sector.

Today, he continues to work part-time as a locum, consults with Pharmacy Businesses around innovation, but spends most of his time creating digital content to help drive Community Pharmacy into the digital age.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

Apr 17, 2017
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast
 
For full show notes, along with webinar slides and resources visit: 
InformationManagers.ca/Dania-Moazzam
 
In this FREE 30-minute Practice Management Nugget Webinar with Dania Moazzam, you will learn about payroll and human resources solutions for your healthcare practice. 
 
Reduce Payroll Pain: In this Practice Management Nugget Webinar for Your Healthcare Practice, Dania Moazzam of Ceridian will share:
  • Dania's #1 Payroll and Human Resources tip for Healthcare Practices
  • How to save time that you spend managing scheduling employees
  • Accurate and efficient payroll calculations and avoid errors and penalties
  • Ways to Meet Employment Standards and taxation rules with confidence
  • How to use real time data to manage work schedules and costs
  • Inviting employees to easily access their own work schedules and manage their availability and holiday requests
  • Improving the confidentiality of sensitive payroll data
  • A scenario physician practice with 5 MOA's
  • The benefits of using a payroll solution
  • And, how to create a payroll solution timeline

If you are opening a new healthcare practice or have an existing healthcare practice and want to reduce the time you spend managing payroll and human resources, consider using an outsourced payroll and human resources solution provider. Contact Dania Moazzam: dania.moazzam [at] ceridian dot com for more information.

Grab Your Free Payroll & HR Calendar, here:
http://info.ceridian.ca/LP=2930?source=im

Join in the conversation on Twitter:  #PracticeManagementNuggets

#Payroll #healthcare #medical#Ceridian

Sign up for weekly reminders about upcoming guest interviews, here: 
https://informationmanagers.ca/PMN-podcasts/

Jun 14, 2016

If you are one of the healthcare professionals, practice managers, or healthcare team members, who wants to know how to  improve the care experience for patients and their caregivers and their loved ones then jump onboard with this amazing and insightful interview with expert Jessica Giesbrecht where we'll help you to take your patient and family centred care results to the next level.

Jessica Giesbrecht and HealthCareCAN/CHA Learning will show you how you can improve the care experience for the patient, their care givers, and their loved ones.

Learn how to implement patient and family centred approaches in healthcare organizations and teams.

If you work in healthcare and want to learn how you can support patients and their family to be better engaged and better outcomes this course is for you!

If you work in healthcare and want to improve patient safety, improve provider and staff engagement, and increase efficiency in your healthcare practice, this is for you!

If you work in healthcare - community, long term care, acute care, diagnostic and more - this course is for you! No academic pre-requisites required.

If you want tools, templates, and support from experienced faculty and other students across Canada while you implement change in your healthcare practice this is for you!

The new course, Patient-Centred Experience and Design Program will help you lead the design and improvement of patient and family-centred healthcare.

Listen to the Practice Management Nugget Webinar for Your Healthcare Practice, “Are Patient and Family Centred Care & Engagement Just Passing Fads?” interview with Jessica Giesbrecht Director, Quality, Performance & Evaluation, HealthCareCAN/CHA Learning.

Recorded Live May 26, 2016.

For more information, click the link: http://informationmanagers.ca/guest-patient-family-centred-care 

 

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers.

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

Send me weekly reminder

May 27, 2016

If you are a practice manager, clinic manager, healthcare provider and owner of a private healthcare practice, you need to attend this webinar!

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practicve with Jim Ewing of Pro-Vision Solutions Inc., Jim will explain:

  • how your business plan can help you at various stages of your professional career,
  • key components typically found within the business plan, and
  • how it can help you maximize the professional opportunities ahead! 

Every health care practitioner knows the value of having a regular medical check up.

The business plan for your medical practice is not any different!

Recorded live Thursday May 5, 2016


Interview with consultant, author and speaker Jim Ewing will give you practical tips on how your business plan can help you at various stages of your professional career and how it can help you maximize the professional opportunities ahead!

For more information, see http://informationmanagers.ca/pmn-business-plan/

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers. 

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

 

Send me weekly reminders

 

 

May 4, 2016

In this FREE 30-minute Practice Management Nugget Webinar with Nelson Scott,  you will learn the five ingredients of meaningful staff recognition.

 

Formal staff recognition programs are not the answer.

And it’s not about the money.

In Thanks! GREAT Job! Improve Retention, Boost Morale and Increase Engagement with High- Value, Low-Cost Staff Recognition, he identifies the five ingredients of meaningful staff recognition.

Nelson is going to give you practical tips on how to provide GREAT staff recognition so that you:

  • Provide GREAT service to your clients
  • Recruit GREAT staff
  • Retain GREAT staff
  • Have a GREAT day at work

For more information, see http://informationmanagers.ca/pmn-great-staff-recognition/

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers. 

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

May 30, 2015

In this episode, Dave Rodwell, of D.E. Rodwell Investigative Services Ltd., will help you identify the steps that you need to take to manage risks and keep your employees, patients, and business records secure. This 30-minute Practice Management Nugget will give you practical information on:

  • Employee theft and shoplifting
  • Exterior crimes against companies
  • Working alone legislation

Dave Rodwell,

D.E. Rodwell Investigate Services Ltd.

Email: dave@daverodwell.com

Website: www.daverodwell.com

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/staff-work-alone/

May 22, 2015

In this episode, Paula MacLean, of Silver Creek Press, will share with you the difference between a satisfied and engaged employee. This 30-minute Practice Management Nugget will give you practical information on:

  • Strategies to create engagement with your employees;
  • Strategies for you to develop skills to better engage your employees;
  • Tips for networking;
  • Tips to engage employees who work from remote or mobile offices.

Paula MacLean

Silver Creek Press

Email: mmcs@aol.com

Website: www.silvercreekpress.ca

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/meaningful-engagement/

 

May 15, 2015

In this episode, Shawna Briscoe, Account Manager at Canada Medical Ltd., will help you determine what your medical supplies requirements are and how to manage inventory, saving you time and money. This 30-minute Practice Management Nugget will give you practical information on:

  • Typical requirements for a healthcare practice start-up;
  • CPSA and AHS regulations;
  • Questions to ask potential suppliers;
  • Timelines to consider in your project plan;
  • Ways to manage your medical supplies inventory.

Shawna Briscoe

Canada Medical Ltd.

Phone: 780-465-2291

Email: shawna@canadamedical.net

Website: https://www.canadamedical.net/

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/medical-supplies-and-inventory-management-for-clinics/

May 8, 2015

In this episode, Bruce Lee, of Bruce Lee Productivity Resources, will help you design a clinic experience to support the best possible patient experience that can be provided. This 30-minute Practice Management Nugget will give you practical information on:

  • The key questions patients are asked on how to improve your practice;
  • The latest ideas in patient engagement;
  • What makes a satisfied patient;
  • How you can address the key ingredients in your medical clinic.

Bruce Lee

Bruce Lee Productivity Resources

Email: bruceleespeaker@shaw.ca

Website: www.bruceleespeaker.com

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/7-moments-of-truth-in-patient-clinic-satisfaction/

May 1, 2015

In this episode, Dr. Randi Ross, of William David Company, LLC, will share with you a proven plan to ensure that you have a successful and meaningful practice, with what she calls "Relationship Marketing". This 30-minute Practice Management Nugget will give you practical information on:

  • How to use relationship marketing to grow your business;
  • How to position you and your business as a Lifestyle Medicine authority in your community;
  • How you can be an exclusive host of "Community Wellness Day" in your community to gain huge exposure, massive publicity, to leverage affiliates, and to build key relationships, credibility, and legitimacy.

Dr. Randi Ross, CEO

William David Company, LLC.

Email: drrandi@optonline.net

Website: http://www.williamdavidcompany.com/

 

Download the Learning Resource Guide

For more information on this podcast and for resources, see our blog post here: http://informationmanagers.ca/relationship-marketing/

Apr 17, 2015

In this episode, Connie Hampton, Hampton & Associates, will share with you practical tips to help you with job search networking, and personal branding and marketing. This 30-minute Practice Management Nugget will help you with your job search:

  • Effective Networking;
  • Personal Branding;
  • How to Market Yourself.

Connie Hampton, Consultant

Hampton & Associates, Scientific and Executive Search Consulting

Email: connie@networkpolishkit.com

 

Download the Learning Resource Guide

For more information on this podcast, and for additional resources, see our blog post here: http://informationmanagers.ca/job-search-process/

Apr 10, 2015

In this episode, Brian Lee and Bruce Lee, of Custom Learning Solutions, will help you drive your clinic to gain inpatient satisfaction, employee empowerment, engagement, and morale. This 30-minute Practice Management Nugget will give you practice information on: 

  • What makes a satisfied patient;
  • How to build a world-class service culture;
  • How to engage and transform frontline and management staff.

Brian Lee & Bruce Lee

Custom Learning Solutions Group Ltd.

Email: brian@customlearning.com

Email: bruce@customlearning.com

Website: http://customlearning.com

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/transform-patient-experience/

Apr 5, 2015

In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on:

  • Managing patient expectations
  • Managing First Impressions
  • Responsive communication
  • Increasing patient trust and confidence.

Susan Keane Baker, MHA

Author, Managing Patient Expectations

Email: susan@susanbaker.com

Website: www.susanbaker.com

Twitter: @SusanKB

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction

 

Mar 26, 2015

In this episode, Jaeme Adams, Co-Founder & President of Swervepay, will share with you how you can make payments easier  for the patienteasier for employees, and improve your cashflow. This 30-minute Practice Management Nugget will give you practical information on:

  • Credit policy for uninsured services in your practice
  • Communication plan with your patient/clients
  • Train your employees how to talk to patients/clients and ask for the payment
  • Payment workflow options

Jaeme Adams, Co-Founder and President

SwervePay

Email: info@swervepay.com

Website: www.swervepay.com

By Phone: 1.888.875.4782

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/payment-options-provide-patients/

Mar 12, 2015

In this episode, Paul Kirvan, of Paul Kirvan Associations (PKA), will help you design a business continuity plan that will help your office continute to run smoothly when those 'worst things' do happen! This 30- minute Practice Management Nugget will give you practical information on how to:

  • Assess your office's critical functions and assets
  • Identify what potential threats are
  • Develop plans and strategies to continue with business when disruptions occur

Paul Kirvan CISA, FBCI

Paul Kirvan Associates

Phone: +1 908-902-2586

Email: pkirvan@msn.com

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/business-continuity-whats-worst-thing-happen-business/

 

Feb 27, 2015

In this episode, Loralie Euverman, CHIM, will share with you how Medical Transcriptionists can contribute to the health, safety, and well-being of your patients and healthcare practice. This 30-minute Practice Management Nugget will give you practical information on:

  • What Medical Transcriptionists do;
  • What Medical Transcriptionists students learn in the program;
  • Why Medical Transcriptionists are vital to a health care team.

Loralie Euverman, CHIM

Associate Chair, Medical Transcription Program, School of Health, NAIT

Phone: 780-471-7876

Email: loraliee@nait.ca

Website: http://www.nait.ca/program_home_77468.htm

 

Download the Learning Resource Guide 

For more information on this podcast and for resources, see our blog posts here: http://informationmanagers.ca/hire-medical-transcriptionist/ 

 

Feb 23, 2015

In this episode, Lisa Proudfoot, BRE, CHIM, an Instructor in the Health Information Management (HIM) Program at SAIT will help you understand the role of HIM professionals in clinic administration. In this 30-minute Practice Management Nugget, Lisa will give you practical information on:

  • What HIM professionals do;
  • Why HIM professionals are essential to health services; What HIM students learn in the program; and
  • What are non-traditional opportunities for HIM grads and seasoned practitioners.

Lisa Proudfoot BRE CHIM

Instructor, Health Information and Practice Assistants

School of Health and Public Safety, SAIT Polytechnic

Phone: (403) 284-8611

Email: lisa.proudfoot@sait.ca

Website: http://www.sait.ca/programs-and-courses/full-timestudies/diplomas/health-information-management-course-overview.php

Download the Learning Resource Guide

For more information on this podcast and resources, see our blog post at: http://informationmanagers.ca/health-information-management/

Feb 21, 2015

In this 30-minute Practice Management Nugget, Jean will give you practical information, tools and resources to:

  • Develop a hiring policy, procedures, and forms for your practice that reflects your brand image;
  • Recruit employees that are the right fit for your practice;
  • Clearly state expectations; and
  • Develop great first impressions to attract the ideal candidate to your practice.

 

Jean L. Eaton (The Practice Management Mentor), INFORMATION MANAGERS LTD

Email: jean@informationmanagers.ca

Website: informationmanagers.ca

 

Download the Learning Resource Guide 

For more informationon this podcast and other resources, see our blog post at: http://informationmanagers.ca/build-team/

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