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Practice Management Nuggets

Welcome to Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. Practice Management Nuggets Podcasts for Your Healthcare Practice - is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, improve, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away. And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Practice Management Nuggets© series is hosted by Jean L. Eaton (Your Practice Management Mentor and Practical Privacy Coach) of Information Managers Ltd. I am constructively obsessive about privacy and confidentiality in the healthcare sector--and I think you should be, too! I help primary care practice managers and health care providers properly manage the risk of a privacy breach, stay out of jail, avoid fines AND keep an efficient practice! Practice Management Nuggets has been interviewing guests and sharing nuggets of information since 2014! Get all the show notes at PracticeManagementNuggets.Live. www.InformationManagers.ca www.PracticeManagementNuggets.Live
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Now displaying: Page 1
Feb 27, 2023

Are you a new clinic owner and wondering if social media marketing is for you?

Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed?

Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement.

In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice!

Welcome to Practice Management Nuggets podcast, practical practice management, and privacy tips to help you start, grow, and improve your healthcare practice. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers.

I help you manage the pink elephant in the room!

See all the show notes at https://PracticeManagementNuggets.Live

Jan 30, 2023

Do you feel that you are “unlucky” when making hiring decisions?

Have you ever hired someone and then within a few days realized that this isn’t the right fit?

Would you like to avoid common hiring mistakes?

Would you like some tips on how to improve your hiring process?

Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions.

Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees. 

Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI).

Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers.

I help you manage the pink elephant in the room!

See all the show notes at https://PracticeManagementNuggets.Live

Nov 2, 2022

How To Include Cybersecurity In Your Privacy Impact Assessment

Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols.

According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021.

A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business.

Does Your PIA Include Cybersecurity Risks and Mitigation Plan?

You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business.

In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA.

#BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA

See all the show notes and links on our website!

https://PracticeManagementNuggets.Live

Oct 12, 2022

Have you ever said, If only

  • our referral backlog was caught up,
  • our incoming faxes were sorted,
  • our billing team was more confident
  • someone could help with the incoming phone calls during our busiest hours or lunch hour

then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice.

Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience.

See all the show notes at PracticeManagementNuggets.Live/virtual-medical-office-administration/

Sep 28, 2022

Have you ever had an employee who has made a mistake and now you’re scrambling about what to do next?

Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees.

Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident.

Sometimes, our employees have been directly involved in the incident. For example:

  • Petty theft (personal gain)
  • Snooping in patient or employee records (disregarding policies)
  • Faxing a report to the wrong recipient (carelessness)
  • Using patient or employee information to cause harm (malice)

When employees and healthcare providers fail to meet our expectations sanctions or discipline may be appropriate.

In this episode #105 of the Practice Management Nuggets Podcast, guest human resources expert Stacey Messner, Leader in HR gives practical advice to clinic managers and privacy officers to navigate difficult conversations after an employee makes a mistake, addressing employee performance improvement and workplace restoration practices.

Show Notes

00:00   Welcome

01:00   Introduction Stacey Messner, Leader In HR

StaceyMessner.com

05:29   Stacey Messner’s #1 Tip for Healthcare Providers and Clinic Managers about managing human resources.

06:37   Scenario: Privacy incident in Ontario using workplace restoration

Office of the Information and Privacy Commissioner (IPC), PHIPA Decision 163. 20221-10-19. https://decisions.ipc.on.ca/ipc-cipvp/phipa/en/item/515275/index.do

10:09   Workplace restoration is about trust

14:39   Scenario: Looking at patient records

17:36   HR Checklist

19:16   What happened from their perspective? Being a better listener

26:37   Other scenarios

33:29   Consequences – Practice Management Success Tips

34:21   Get Stacey Messner Listen Differently Tip Sheet at https://StaceyMessner.com  

See all the show notes: https://PracticeManagementNuggets.Live

Feb 7, 2022

In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well.

  • Would you like to help family members of your patients to be better prepared to support your patient after treatments?
  • Would you like to coach your patients in between in-person visits?
  • Do you ever feel that you could help more people avoid / prevent illness if they just did this one thing that you specialize in?
  • Do you want your patients to be more compliant with the follow-up actions that help your patients recover faster?
  • Would you like more referrals from other providers to your practice?

You can accomplish these goals when you build your authority, appeal, and profits as an author.

When it comes to writing a book, people are usually in one camp or another. The first camp thinks it’s easy and the second camp thinks it’s too daunting to tackle.

The fact of the matter is that both groups need strategies and with these strategies they can be successful.

Breaking strategies down into manageable nuggets is where authors find success. 

Before you even consider strategies, however, you need to think about your why. That’s where the power of success lies. Once you are clear about your why, that gives you the mental energy to complete your book.

Linda will walk you through some of the essentials for creating a profitable book that represents you well.

If you have thought about becoming an authorpreneur, self-publishing, or want to publish in a traditional format, Linda Stirling can help you with that!

See all the show notes: https://PracticeManagementNuggets.Live

Jan 10, 2022

You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of your business.

 

Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding

  • key criteria when reviewing (or preparing) your privacy impact assessment (PIA)
  • policies, procedures
  • information management agreements (IMA)
  • privacy and security awareness training
  • data storage outside of Alberta

See all the show notes at https://PracticeManagementNuggets.Live

Sep 11, 2021

In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business.

  • Are you excited to start your chiropractic, medical, or dental practice, but don’t have a plan to make it profitable business?
  • Have you been in business for a while, but don’t know if it is profitable?
  • Have you been in business for a while, and are overwhelmed with debt and don’t know how to move from debt to success?
  • Are you a clinic manager in a healthcare business and don’t know how to monitor the business for financial success?

Healthcare providers learn their skills at medical school, but don’t learn how to make their business profitable.

Tammy Hyska can help you have a profitable business from day #1!

Did you know that one of the best ways you can serve your customers better is by having a more profitable business?

You can have a more profitable business starting tomorrow--even if you're not a "numbers person"!

Tammy Hyska will help you avoid money stress with these tips to set up the financial side of your business the right way– in words that we all can understand!

See all the show notes: https://PracticeManagementNuggets.Live

Jul 4, 2021

In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice.

  • Have you ever wanted to open your own healthcare practice, but you don’t have a business background?
  • Have you ever thought about calling a lawyer for business advice, but you were afraid that it would break the bank?
  • Have you ever heard about a healthcare practice having a business dispute, and you were worried that this might happen to you?

 

Then you need customizable templates to help you set up your business, operate your brick and mortar local business, or your online business!

Corrine Boudreau of Online Legal Essentials can help you!

Corinne has developed guided legal templates for Canadians doing business online.

Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.

You know that I love templates – and tips, tools, and training to make it easy!

Corinne delivers this for you!

Corinne Boudreau will explain the essential business documents that you need to start a new healthcare practice – in words that we all can understand!

Meet Corinne Boudreau

Corinne is the daughter of a teacher and a lawyer - which probably explains a lot about her desire to share and explain the legal stuff.

After escaping many years of the big law firm life (aka the "soul-sucking situation"), Corinne started her entrepreneurial legal journey in 2012.

 

What started as a 40-hour in-person legal course developed for small business owners has now also turned into guided legal templates for Canadians doing business online.

Corinne has a knack for making things practical and easy to implement.  Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.

Corinne is originally from Cape Breton Island and lives in Halifax, Nova Scotia with her spouse, Martin, two teenagers Enya and Owen, and new rescue pup, Kiwi.

Corinne’s hobbies include playing guitar with her band “The Mother Pluckers” and playing hockey. 

 Corinne's motto is "Work Hard. Have Fun. Give Back."

www.instagram.com/lawyercorinne  

https://twitter.com/lawyercorinne  

https://www.facebook.com/onlinelegalessentials 

https://onlinelegalessentials.ca

https://clubhousedb.com/user/lawyercorinne

https://www.linkedin.com/in/corinne-boudreau-9b7b144/

My Takeaways

Corinne’s recommendations of the essential business documents for a new healthcare practice are based on relationships. Relationships are triggers for business documents to improve communication and expectations – get it in writing!

For example:

  • Patients / clients terms of service, payments,
  • Hiring documents, employees, contractors, associates or group practice; fee splitting,
  • Physical location lease agreements
  • Cost sharing
  • Privacy policies including website, content protection

Also, whether you have a brick and mortar local business or an online business, make sure that you are projecting yourself as a trustworthy business owner with a professional presence on your website. This includes having a privacy policy, copyright notice, disclaimers, terms of use documents. Remember Corinne’s #1 tip – get it in writing!

Get started right away with the free Ultimate Checklist for Running a Business Online in Canada.

Show Notes

01:35  Introduction Corinne Boudreau, Online Legal Essentials

04:47  Corinne’s #1 Tip

06:18  What are the essential starting business documents for a new healthcare practice?

11:18  Website policies and practices

16:17  Corporate structure options for healthcare practices

19:40  Types of Insurance that a business should consider including cybersecurity insurance

23:55  Contracts – fee-splitting, associates, hiring contracts

29:39  When Your Healthcare Practice Develops Online Services – understand the basics of copyright law and terms of service

32:48  Ultimate Checklist For Running A Business Online In Canada

34:45  Follow Corinne

May 3, 2021

What has been happening lately in cybersecurity in healthcare?

Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you!

Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks.

Meet Anne Genge

Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security.

Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care.

As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.

To find more, see https://getalexio.com  

My Takeaways

Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets.

  • Secure the network
  • Secure the people
  • Disaster recovery plan

Show Notes

00:10  Introduction

00:54  Episode #082 6 Deadly Sins 

03:00 COVID-19 biggest influence on digital transformation

07:01  E-Health Saskatchewan Breach 

10:31  Anne’s recommendations basic steps for healthcare practices

18:08  Diagnostic Imaging clerical staff snooping - Employees access 3K patients’ records in privacy breach at Red Deer hospital. Red Deer Advocate. Apr. 13, 2021 

25:16  Episode #099 Table-Top Privacy Breach Fire Drills  

28:00  Top 3 Tips Incident free 2021

29:08  GetAlexio.com

30:00  Practical Privacy Officer Strategies https://informationmanagers.ca/practical-privacy-officer-training/

Apr 19, 2021

Healthcare Employers, Privacy Officers Need To Prevent Employee Snooping

Human curiosity, interpersonal conflicts, shaming or bullying or financial gains are common motivators for snooping. We seem to be hard-wired to want to peek into someone else’s personal and private information. Snooping is a violation of trust between our patients and the healthcare providers and the people who work for them.

We want our patients to trust us. We need patients to share their personal information with us so that we can provide the appropriate health services to them. When healthcare providers and employees snoop in our patient’s information we destroy that trust with the patient. When employees are snooping in personal health information, it costs the employer time and money.

What Is Snooping?

Looking at someone’s personal information without having an authorized purpose to access that information to do your job is known as ‘snooping’.

Even when you are “just looking” at personal information but don’t share that information with anyone else, this is still a privacy breach.

It is illegal.

Snooping incidents are on the rise and can cost you time, money, heartache, and headache in your practice.

When there is an offence under the privacy legislation like the Health Information Act, there may be an investigation, charges and court appearances, fines, penalties, and loss of employment.

Snooping is entirely preventable. You can easily use the 5 low-cost steps to prevent employee snooping in your healthcare practice.

How Can You Prevent Employee Snooping?

Let’s take a look at the pro-active steps that you can take today to prevent employee snooping.

Show Notes

00:00 5 Steps To Prevent Employee Snooping   *start podcast here

01:01 What is Privacy? What is a Privacy Breach?

01:29 What Is Snooping?

03:08 Step 1. Be A Privacy Champion

03:25 Name A Privacy Officer - Accountability

04:41 Policies And Procedures

05:11 Build Privacy Into Everything You Do

05:20 Step 2. Train

08:13 Step 3. Reasonable Safeguards

09:34 Step 4. Monitor

10:21 Step 5. Consequences

10:48 Sanctions and Discipline Policy

11:08 Privacy Breach Reporting

11:17 Employee Snooping

13:05 Summary 5 Steps

https://informationmanagers.ca/5-steps-to-prevent-employee-snooping/

Key word Searchie https://PracticeManagementNuggets.Live/search  

Apr 9, 2021

Use Table-Top Privacy Breach Fire Drills to Protect Your Practice

Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a privacy breach is critical to the continued success of their business!

If a privacy and security incident hits, you will be in crisis mode. This is not the time to read your procedures for the first time. Instead, having a solid, approved, and well-tested privacy breach management plan will be critical to an effective response.

Invest now in table-top exercises or ‘fire drills’ with your privacy incident response team using a simple privacy breach scenario. Use your written policies, procedures, forms, and create sample privacy breach response plans or ‘playbooks’ for different types of scenarios. This will help you to be better prepared in the event of an incident and—even better—help you to prevent a privacy breach in your healthcare practice.

Recorded February 23, 2021

Show Notes

00:38  Introduction Jean L. Eaton

00:45  Find an example.

Saskatchewan IPC finds ransomware attack results in one of the largest privacy breaches in this province involving citizens’ most sensitive data. January 8, 2021 - Ron Kruzeniski, Information and Privacy Commissioner. https://oipc.sk.ca/saskatchewan-ipc-finds-ransomware-attack-results-in-one-of-the-largest-privacy-breaches-in-this-province-involving-citizens-most-sensitive-data/

04:15  4 Step Response Plan

05:20  Step 1 Contain the Breach

05:50  Step 2 Evaluate the Risks

06:54  Step 3 Notify

07:19  Step 4 Prevent The Breach From Happening Again

Do you need help to create your privacy breach management plan – and a mentor to help you get it done? Check out the 4 Step Response Plan https://informationmanagers.ca/4-step

Dec 18, 2020

You might need to amend your PIA if you want to:

  • add a new digital health app or patient portal to make it easier for patients to book appointments with you, or
  • get access to Alberta Netcare Portal, or the CII or CPAR projects,
  • expedited Netcare Privacy Impact Assessment,
  • use the internet to get telehealth on-line consultations for your patients,
  • update your participating custodians and privacy officer, and
  • regular review to ensure that you are continuing to meet the requirements of the Health Information Act (HIA).

A PIA is a practical business tool in your healthcare practice.

A PIA is an important tool that you can use to help you with project management.

It will help you anticipate risks to the project before it starts and avoid serious problems, and wasted time and money.

The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently.

Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information.

Show Notes


01:14  Introduction Jean L, Eaton

05:08  What Is A PIA

06:46  Purpose of a PIA

10:53  PIA Facilitates Discussion

11:57  PIA Will Help You Select Vendors

13:38  PIA Process

16:12  What is a p-ORA?  

17:20  When do you need a privacy impact assessment (PIA) amendment?

19:17  Is It A New PIA or Amendment? 

20:55 Common scenarios

21:47 Change in Custodians

22:38  New Location

23:17  Alberta Netcare Portal

24:47  Previous PIA is more than 2 years ago

25:20  Telehealth

26:16  PIA Timeline

28:04  10 Steps To Prepare Your PIA Amendment

28:14  Step 1 Locate Previous PIA

31:03  Step 2 Review Your Current IT

40:07  Step 3 Review Policies Procedures

40:43  Step 4 Review Your Safeguards

41:34  Step 5 Authorizing User Permissions

43:43  Step 6 Training Policies

45:21  Step 7 Access and Correction Requests

47:06  Step 8  Masking

47:37  Step 9 Responding To Breaches

50:06  Step 10 Next Steps

52:20  Summary

53:29  Remote Working Telehealth Tools

PMS Tip Remote Worker Privacy And Security Checklist: https://informationmanagers.ca/pmsrw

PIA Template Remote Working and Virtual Care: https://informationmanagers.ca/pia-virtual-care

55:22 Practice Management Success Tip Privacy and Security Policies and Procedures Checklist
https://informationmanagers.ca/o6s2

55:58 Health Information Management Privacy and Security Policy and Procedure Templatehttps://informationmanagers.ca/hitemplates

56:10  3 Options To Help You With Your PIA
https://informationmanagers.ca/privacy-impact-assessment-pia/

Oct 28, 2020

If you have an appointment schedule with a lot of openings, you might need a patient recall program.

If you don't have many recall appointments in your schedule, you might need a patient recall program.

If you want to add additional or your first dental hygienist, you might need a patient recall program.

If you have patients that haven't seen you for a long time, you might need a patient recall program.

Today, Joanne Williams of U R DU Appointments is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Joanne will share how a patient recall program will help a dental practice, increase your revenues by implementing a consistent patient recall program.

Show Notes

Publish October 27, 2020

00:59  Introduction Jean L. Eaton

01:59  Welcome Joanne Williams

04:19  Pink elephant

05:15  Joanne Williams’s #1 Tip

Be consistent with your patient recall program.

What Is A Patient Recall Appointment

06:38  Why Are Dental Appointments Important to the Dental Practice?

07:42  Benefits Of A Patient Recall Program

08:20  Examples of Using Patient Recall Program

09:22  Metrics to Monitor

14:45  How To Start A Practice Management Program

15:40  Who In a Dental Practice Is Responsible for a Patient Recall Program

20:14  Benefits of Using Remote Team Working With Your Practice

22:35  U R Du Services On-boarding

25:27   Offer 30% off First Month Service

ttps://InformationManagers.ca/likes-urdu

Receive 30% off your first month services. Offer runs until December 31, 2020.

Sep 20, 2020

When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine.

Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

He’s going to share with us how to increase you practice revenue, efficiency and patient satisfaction with telemedicine.

Meet Dr. Michael Greiwe

Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient - increasing practice revenue, efficiency and patient satisfaction. Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience. He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad.

To find more, see OrthoLive https://www.ortholive.com and SpringHealthLive https://SpringHealthLive.com

Show Notes

Publish Sept 22, 2020

00:45  Introduction Dr. Michael Greiwe

02:42  “Telemedicine is the next tool that is going to make the job easier for physicians and better for patients.” Dr. Mike Greiwe

05:14  What is Telehealth

08:53  OrthoLive Available on the App Store readily available to providers and patients

10:22 Digital Health Misconception that patients don’t want to use telehealth

11:07  “90% of Patients Prefer Telemedicine over in-office visits.”

11:54  When Is A Practice Ready To Implement Telehealth?

14:54  Processes is the way to run your practice efficiently

15:39  Future trends in telehealth

17:27  Confidence Growing with Telemedicine

18:27  Patient Access is the Beauty and the Power of Telemedicine

19:18  Lessons Learned From 500,000 Telehealth Visits – Top 3

19:45  1. Band Leader

20:10  2. Understanding Where The Low Hanging Fruit Is

20:56  3. Technology Platform Super Easy for Patient Access and Efficient for Providers

22:38  Opportunities in Canada

Key word Searchie https://PracticeManagementNuggets.Live/search  

Sep 7, 2020

Healthcare providers and clinic managers have three common myths about EMR user monitoring auditing.

Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything

Myth #2 – I don’t have to audit my users – I know them

Myth #3 – I won’t have to worry about this until I have a breach

Rob Pruter, the User Monitoring Expert at SPHER is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

He’s going to share with us how to protect your practice and your patients when you use Artificial Intelligence (AI) technology that can recognize unusual activities and generate a warning message.

Finally, an easy way to perform user monitoring and quickly recognize risks from external bad actors and employee snooping incidents!

Meet Rob Pruter

Rob Pruter

Rob is the Chief Revenue Officer at SPHER, Inc.

He is responsible for all global sales, marketing, and partner revenue at SPHER, Inc.

For the past 20 years, he has successfully built marketing programs and partner alliances in the healthcare IT space with larger companies and innovative start-ups.

He has a passion for protecting patient privacy and cybersecurity for the healthcare industry.

And he is my new best friend with a passion to improve audit log monitoring!

To find more from Rob, download the brochure from SPHER! https://informationmanagers.ca/likes-spher

 

Show Notes

Publish September 7, 2020

00:59  Introduction Jean L. Eaton

01:45  Welcome Rob Pruter

02:40  Pink Elephant in the room

What do clinic managers and health care providers need to know about monitoring audit logs?

02:57 Rob Pruter’s #1 Tip

Nobody goes to the doctor to get their identity stolen.

05:16  What is an audit log?

06:37  Everyone needs a unique user ID

08:48  Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything

11:53  Myth #2 – - I don’t have to audit my users – I know them

15:05  Myth #3 – I won’t have to worry about this until I have a breach

19:45  How To Use AI Audit Log Reports

21:00  Identify security risks right away avoids remediation costs, time spent, and enforces a culture that snooping is not permitted.

23:44  Multiple locations and remote working often also means less supervision. AI auditing tools can help you be proactive.

25:46  Who is AI Audit Monitoring For?

27:14  When is a clinic ready to start AI Audit Monitoring?

28:10  Find Out More From SPHER

https://InformationManagers.ca/Likes-SPHER

Key word Searchie https://PracticeManagementNuggets.Live/search  

Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd.

Aug 30, 2020

Recently, I was asked about what privacy awareness training can you do at the clinic to keep privacy awareness top of mind.

How do you keep Privacy Awareness top-of-mind in your practice?

As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. If you don’t provide the training, if the employees don’t understand the policies and there is a privacy breach, then the healthcare provider is more likely to be held accountable under the legislation and face penalties including fines and even prison!

Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Here are some easy to implement tips to help you get started with your privacy awareness program.

Show Notes

Publish Aug 31, 2020

11:16  Introduction to Jean L. Eaton

Are you on Instagram? Me too! Tag me @Infomanltd

00:37  Privacy Awareness Training

03:09  Example - Should You Provide Your Child's Health Insurance Number to the School?

For more discussion on the topic of HIN# and schools, see the Saskatchewan Office of the Information and Privacy Commissioner

The example video will be available soon for download in this lesson.

08:39  Health Information Privacy and Security Policies and Procedures Manual

09:45  Practice Management Nuggets For Your Healthcare Practice Podcast

https://practicemanagementnuggets.live/

10:15  Privacy Awareness Training course

https://corridorinteractive.com/online-training/privacy-awareness-in-healthcare/

10:57  Practice Management Success membership

https://informationmanagers.ca/practice-management-success/

11:09  CyberSecurity Awareness Month

https://Staysafeonline.org/ncsam/champions

 

Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here in the membership.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career!

Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd.

Aug 17, 2020

Are you a clinic manager or healthcare provider who wants to build your network and re-fresh your professional connections so that you are better prepared for your next career move or, maybe, start or build your own business?

You have heard that LinkedIn is THE place to grow your career and your professional presence

But you are wondering what the correct etiquette is, and the best practices for your LI profile?

Knowing the essentials to using LinkedIn will make a big difference in improving your visibility and credibility – both crucial to building your authority and influence.

If you are serious about having a solid, fully optimized LinkedIn profile, then stay tuned!

Janice Porter will help you develop and use LinkedIn as a primary tool for bringing in new business.

Janice Porter, LinkedIn Networking Expert is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Janice knows the essentials to using LinkedIn that will make a big difference in improving your visibility and credibility – both crucial to prepare for your next job or move your healthcare practice towards profitability.

Meet Janice Porter

Janice is known as a master communicator, and her passion is specializing in working and teaching professionals online and offline networking and marketing strategies for attracting, developing, nurturing, and retaining relationships that enhance business growth and profitability.

Janice believes anyone in business or looking for a new position, needs to have a professional LinkedIn profile, and that LinkedIn is a powerful, under-utilized online platform for attracting new clients, new referral partners, or being found by recruiters.

Connecting like-minded people is one of her innate gifts, because she cares and deeply values each person in her network. It is with deep insight and a steadfast belief in relationship marketing that Janice makes the introductions, and only when she is knows it will be beneficial to both parties.

To find more from Janice, download 16 Steps To A Fully Optimized LinkedIn Profile

Show Notes

Publish Aug 17, 2020

00:59  Introduction Jean L. Eaton

01:10  Welcome Janice Porter

08:40  Pink elephant

09:00  Janice Porter’s #1 Tip

11:00  Why Linked In

11:55  Step 1  Be Authentic

12:40  Step 2  Create An Optimized Headline

14:58  First Impression

16:50  Step 3  Be Visible

18:23  Step 4  Be Personal

20:46  Step 5  Make New Connections

23:27  Is It Worth It?

24:45  Summary 5 Tips

32:06  Janice’s Offer https://InformationManagers.ca/Janice

Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here in the membership.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career!

Aug 2, 2020

Mergers and acquisitions and closing and consolidating are activities that healthcare practices undertake at various times in the life cycle of a business.

There are many reasons why a practice may consider buying or acquiring an existing healthcare practice.

You might be expanding your practice to rapidly expand the scope of your services, location, or space. Or you might be downsizing your practice. Or maybe you're merging multiple practices into one streamlined practice so you can better manage your profit margins.

You might be looking to diversify your services or, perhaps, create an area of super-specialty that will provide a competitive advantage for your healthcare practice.

You might be wanting to acquire skilled employees or healthcare providers that you couldn't recruit in your current circumstances.

You might be acquiring or consolidating real estate infrastructure, medical equipment or electronic medical records, computer networking, or perhaps the management team. Or you might be exploring opportunities for economies of scale or cost-cutting.

As a custodian (including physicians, pharmacists, dentists, chiropractors, nurse practitioners, optometrists, and more) you need to ensure that the patient's health information remains private and secure, and that patients have continued access to their health information.

In this episode, I’m going to help you with

5 Important Steps Before You Merge Or Close Your Healthcare Practice To Ensure Your Continued Privacy Compliance

  1. Inventory All Your Existing Patient Records
  2. Patient Records Systems
  3. Agreements
  4. Existing Documents
  5. Privacy Impact Assessment Amendment Plan

 

Show Notes

(Recorded August 3, 2020)

Show Notes – Podcast / YouTube

01:41  Introduction Jean L. Eaton

02:20 Communication Plan

04:04  5 Things You Need To Know Before You Merge

04:47  1. Inventory All Your Existing Patient Records

07:27  2. Patient Records Systems

11:04  3. Agreements

11:52  4. Existing Documents

13:14  5. Privacy Impact Assessment Amendment Plan

16:24  Privacy Impact Assessment Amendment Takes A Team

Also see

Practice Management Success Tip - Closing and Moving a Healthcare Practice

https://InformationManagers.ca/pmscm

Practice Management Success Tip - Top 3 Agreements You Must Have In Your Healthcare Practice (And Why)

https://InformationManagers.ca/Top-3

Template Forms – see the Practice Management Success Tip!

https://InformationManagers.ca/closing-your-healthcare-practice

Template Procedures –  see the Practice Management Success Tip!

https://InformationManagers.ca/closing-your-healthcare-practice

Jul 28, 2020

Closing or moving a healthcare provider practice takes co-ordination, patience, communication, and documentation.

Once you have made the big decision about closing, moving, or merging your practice and have a general idea about the next step for you, your practice, your employees, and your patient and business records you need to plan the continued administrative, technical, and physical safeguards of the patient health records.

Patients and clients have a unique trust with their healthcare provider. They trust that you will provide them continuing healthcare and continued access to their own health information that you have recorded. You are also expected to securely keep their personal health information and follow your professional college standards and health information privacy laws.

 

In this episode Jean L. Eaton will help you with

  • Provide clarity about records management in your group or shared practice.
  • Guide you to develop health records management plan when you close, move, or expand your chiropractic practice.
  • Contribute to the health information privacy compliance.

Get the show notes and links to the templates at https://PracticeManagementNuggets.Live 

Show Notes

01:49  Introduction to Jean L. Eaton

Are you on Instagram? Me too! Tag me @Infomanltd

03:05  Close, Move, Merge Your Practice

04:32  Continuing Care and Treatment

05:44  Custodian Defined Under HIA

08:34  Patient Records

09:22  Steps When You Close Your Practice

10:05  Notice To Patients

Template Forms – see the Practice Management Success Tip!

https://InformationManagers.ca/closing-your-healthcare-practice

 

Template Procedures -  see the Practice Management Success Tip!

https://InformationManagers.ca/closing-your-healthcare-practice

 

12:16  Records Requests, Fee Schedule

14:49  Patient Access To Their Own Health Record

16:33  Moving vs Closing Timelines

18:37  Notify Others

19:19  How To Manage Conflicts

22:08  Information Management Agreement / Information Sharing Agreement

Download the Practice Management Success Tip –

Top 3 Agreements Your Healthcare Practice MUST Have (and Why).

22:45  Inventory Patient Records

25:14  Retention, Archive, Destruction

27:45  Electronic Transfer, Data Migration, Quality Assurance, Privacy Impact Assessment (PIA)

31:19  Practice Management Success Tip Download

https://InformationManagers.ca/closing-your-healthcare-practice

32:39  Discussion

33:12  Searchie

33:38  Follow Me on Social Media

Do you have a question about practice management or privacy compliance? Would you like to be a guest on Practice Management Nuggets? Send me an email at https://practicemanagementnuggets.live/contact-us/ 

Jun 13, 2020

Have some of your employees been working remotely during COVID-19?

If schools re-open with children attending alternate days, will your employees continue to work from homes on alternate days?

Do the social distancing guidelines for re-opening suddenly limit the number of employees who can work out of your current space?

Or, are you considering changing your business structure to include remote working as your new business model?

In this podcast, Jean L. Eaton will discuss privacy breach risks when remote working - and how you can prevent them!

Get the show notes and links to the templates at https://PracticeManagementNuggets.Live 

May 13, 2020

Each healthcare practice has been impacted by the COVID-19 pandemic.

This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information.

Each custodian and healthcare provider must maintain a written record of safeguards that have been implemented during the pandemic, ensure that these are communicated to their affiliates, and monitor to ensure they are followed.

What can we learn about the pandemic incident response so far?

As we prepare to re-open our practices, what can we anticipate?

If we experience a second wave and have to lock down again, are you prepared?

In this podcast, Jean L. Eaton shares a strategy to help you with your pandemic incident response review so that you can respond to a similar incident with confidence.

Get the show notes and links to the templates at https://PracticeManagementNuggets.Live 

Apr 20, 2020

Are you a healthcare provider who needs to hire information technology or business support services - but don't know what questions to ask?

Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free?

In this podcast episode, my guest expert Jon Harmon of Trinus Technologies shares his tips about computer security and standards that every healthcare provider needs to know!

Mar 25, 2020

Is Remote Working A Good Choice For Your Healthcare Practice?

In our healthcare practices, we have policies and procedures to identify the reasonable safeguards we need take to protect personal and health information entrusted to us.

But when employees complete their roles off-site, due to personal circumstances or to ensure business continuity in unusual situations, we need to take action to ensure reasonable safeguards are in place to protect the privacy, confidentiality, and security of personal health information.

Remote Work May Be Available to Employees

Working from home is at the sole discretion of the custodian and owner of the clinic. Examples when this may be applicable include:

  • Business continuity - due to technical, physical, or other unusual circumstances.
  • Work levelling – volumes of work are distributed to another location usually for a short duration.
  • Illness / personal circumstances – where an employee is unable to report to work at the clinic but can continue to complete their roles off-site.

Some administrative tasks in a healthcare office—for example, incoming phone calls, appointment booking, appointment reminders, billing, and/or transcription—could be done from a home office environment. Sometimes even follow-up and consultations from the healthcare provider can be done remotely, too.

The healthcare provider or custodian is ultimately responsible to ensure the secure collection, use, and disclosure of health information.

Is Remote Working Good For Your Business?

As the custodian, you must decide if remote working is a good option for your business. When you decide that this is a viable option for your business, you then need to

  • Determine if remote working is appropriate for your employees.
  • Identify what clinic / business resources need to be provided to the employee remote worker.
  • What reasonable safeguards need to be implemented to protect the privacy, confidentiality, and security of personal (health) information.

In this podcast episode, Jean Eaton shares how to prepare a risk assessment that you can use as part of your PIA submission for Remote Working and Virtual Health.

Feb 4, 2020
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Are you a healthcare provider who needs to hire information technology or business support services – but don’t know what questions to ask?

Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free?

In this podcast episode, Jean Eaton speaks with Donna Grindle  who  shares her observations on the HIPAA violations trends from the United States so that healthcare providers and vendors in Canada can prevent similar experiences.


Don’t Be Confused About Information Manager Agreements!

In this free report, I’ve explained the Top 3 Agreements Your Healthcare Practice MUST Have (and Why).

Good business practices and health information management is supported by three agreements your healthcare must have.

Buttonimage e-book

Meet Donna Grindle

Donna Grindle – Founder & CEO Kardon in Georgia, US – Kardon is a HIPAA focused business

Donna brings over 30 years experience in healthcare IT which is the solid foundation of Kardon’s HIPAA privacy and security consulting. Donna stays busy with speaking engagements, the weekly Help Me With HIPAA podcast, and managing a business with a growing client list. Donna’s sense of humor and southern charm spills out into everything she does.

You can find Donna on social media, too! Kardon  https://kardonhq.com

Twitter  |  Linkedn  |  YouTube  |  Podcast

Show Notes

Recorded: January 17, 2020
(you can fast forward to your favourite section)

01:04  Help Me With HIPAA Fan Club

It’s not about compliance. It’s about patient care.

03:04  Introduction Donna Grindle

09:00  More Similar Than Different US / Canada

09:33  US / Canada Terminology

18:00  What If There Isn’t A BAA / IMA?

19:00  Tips: Healthcare Provider Selecting A Vendor

26:00  Tips: Vendor Selecting A Healthcare Client

32:00  Liability – What Is It?

34:33  Time Frame To Report And Notify

36:38  Reportable Breach / Security Incident

39:37  Incident Response Plans

40:22  Cyber Security Insurance

42:15  Is Hacking An Act Of War?

44:15  How Big  Is Your BAA / IMA?

45:35  Key Points In Your BAA / Information Manager Agreement

48:59  THE HIPAA Boot Camp!

https://helpmewithhipaa.com/

2020 Spring Dates: March 23, 24, 25

 

Check out these Help Me With HIPAA podcast episodes where Donna and David share more vendor vetting and BAA tips.

•Ready for extreme vendor vetting?  – Episode #150

•7 Questions to Ask Your Vendor – Episode #218

Need more information about Information Manager Agreements? See https://InformationManagers.ca/Top-3


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Well, that’s easy to do now!

If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.

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Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

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