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Practice Management Nuggets

Practice Management Nuggets Podcasts for Your Healthcare Practice - is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, improve, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away. And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Practice Management Nuggets© series is hosted by Jean L. Eaton (Your Practice Management Mentor and Practical Privacy Coach) of Information Managers Ltd. I am constructively obsessive about privacy and confidentiality in the healthcare sector--and I think you should be, too! I help primary care practice managers and health care providers properly manage the risk of a privacy breach, stay out of jail, avoid fines AND keep an efficient practice! Practice Management Nuggets has been interviewing guests and sharing nuggets of information since 2014! Get all the show notes at PracticeManagementNuggets.Live. www.InformationManagers.ca www.PracticeManagementNuggets.Live
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Now displaying: February, 2019
Feb 28, 2019

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You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records!

Don’t Panic!

Learn NOW how to respond a #CourtOrder.

In this episode we discussed how to prepare patient records for a court order with confidence!

Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice.



How to Prepare Patient Records for a Court Order E-Book

Don't be scared and confused when confronted by a police officer giving you a court order to produce patient records!

With this report we show you how to:

  • Calmly receive a court order
  • Prepare the patient's health record for disclosure
  • Anticipate your testimony in court

Download this free report to protect your healthcare practice!

How to Prepare Patient Records for Court

Show Notes

Recorded September 2018
01:36 How to Prepare Patient Records for a Court Order
02:40 Don’t Panic
03:16 Review the Order Carefully
04:46 What This ISN’T
07:30 Validate the Court Order
08:14 Secure the Patient Records
11:08 Inform Your Custodian, Privacy Officer
12:38 The Fine Art of Severing
14:32 Table of Contents
15:24 Prepare the Paper Record
18:36 Testimony
22:39 When You Return to the Clinic
24:24 What You Should Do Now

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or improve your healthcare practice.

Rate and Review the Podcast

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Feb 12, 2019

One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job – but aren’t as friendly, or empathetic or engaging with their patients as they would like.

Teaching someone how to build a courteous and respectful relationship with your patients is kind of awkward, isn’t it?

But, it is so vitally important that patients feel valued, respected, and safe when they come to their healthcare practice. And it is just as important to healthcare business that we provide courteous service, clear communication and safe practices in an efficient and effective manner.

Patient engagement and patient satisfaction is a key criteria to good health outcomes and a healthy business model.

But, how do you get started to implement a patient satisfaction program? How can you teach your employees to demonstrate respect and open communication with patients and their families?

Patient Centered Clinics from Everyone’s a Caregiver

Make sure to check out this new on-line education from Brian and Everyone's a Caregiver! Click on the image below:

Patient Centered Clinic

In This Episode

In this 30 minute webinar, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, will discuss options for the healthcare provider and business owner to easily deliver training to your healthcare team so that you can improve patient satisfaction and patient care in your healthcare practice.

  • What is the Patient Centered Clinic?
  • What is the Return on Investment (ROI) when you provide your providers and support team with education in patient engagement?
  • Opportunities of digital learning systems
  • How can healthcare clinics provide consistent, meaningful education to their teams and still get their day-to-day tasks done?

Join me for the interview with Brian Lee, How Improved Patient Satisfaction Saves You Time And Money!


Meet Brian Lee, CEO, Everyone's a Caregiver Learning Systems

Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing.

Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World.

Brian Lee is the Chief Executive Officer of  Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement.

In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019.

Find out more about Brian Lee:

www.EveryonesACaregiver.com

Twitter: @every1care

LinkedIn: Brian Lee CSP


Show Notes

Click the >> arrow to play the podcast. You can advance to the time marks.

01:35  Meet Brian Lee, CSP, CEO Everyone’s A Caregiver

06:56  Pink Elephant in the Room

07:21  Brian Lee’s #1 Tip

09:35  What is the Patient Centered Clinic?

11:30  What Does It Look Like to the Patient?

13:05  What Does It Look Like to Staff?

14:19  Educate Employees

15:29  What is Education?

16:30  Why is This a Critical Topic for Healthcare Practitioners?

19:19  What Are the Options to Improve Patient Satisfaction?

20:39  Return on Investment

24:16  Introducing Everyone's A Caregiver App

24:45  Patient Centered Clinic

26:32  DO IT Recommendations

30:00  Who is the Patient Centered Clinic For?

30:28  Patient Centered Clinic Modules

35:28  Get Started With Patient Centered Clinic!


 

Do This Now!

Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic!

Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean, Your Practical Privacy Coach and Practice Management Mentor

Feb 7, 2019

A Privacy Impact Assessment is Easy – When You Start With a Good Plan!

Do you need a PIA? or a PIA amendment?

If you are a healthcare provider or clinic manager and are not sure if you need a Privacy Impact Assessment . . . then this 30 minute webinar / podcast is for you!

If you are a custodian--including physicians, optometrists, dentists, chiropractors, nurse practitioners, podiatrists, and more!--as defined by Alberta's Health Information Act, then you probably need a PIA.

Jean L. Eaton, Your Practical Privacy Coach, will explain

  • what a PIA is,
  • why you need it, and
  • how to start planning to prepare a PIA.

A PIA is an important tool that you can use to help you with that project management. It will help you anticipate risks to the project before it starts and avoid serious problems, wasted time and money.

The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently.

Sometimes, after you have completed a foundational PIA for your practice, you want to add a new tool, move or add a new clinic location, or change the way that you collect, use, or disclose health information.  This may trigger a PIA amendment where you can build onto your original PIA submission.

Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information.


Podcast Sponsor - Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments

PIA e-courseA complete step by step on-line course !

 

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Show Notes

Recorded July 5 2018

You can advance the audio to these time markers:

04:52  Elephant in the Room

Some people think that a PIA is a big scary elephant in the room. I’d like to show you that a PIA is not scary and, in fact, is a practical tool for your business.

03:49  Assess Your Project

04:24  Purpose of a PIA

04:58  PIA Process

13:42  Don’t Be Shocked!

17:00  Carrot or Stick Approach

26:07  5 Step Plan to PIA

30:22  When Do You Need a PIA?

31:40  Questions

34:00  Strategies to Complete Your PIA

34L30  DFY – Done For You

Hire a consultant. A consultant may be internal to your organization or external. If you are a part of a large organization or association, you may have a dedicated Privacy Officer or Project Manager who will work with you and your business unit to develop the PIA.

Or you may hire a consultant from an external business with experience in your industry and is knowledgeable about the regulatory requirements in your jurisdiction.

34:56  DIY Options - On-Line course

Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments – A complete step by step course with on-line coaching from me. https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/ 

The DIY approach will take more of your time, and less money, to complete your PIA.

If you ae the type of person that likes policies, procedures and details about legislation this is a good option for you.

36:17  DWY – Done With You Hybrid

The hybrid approach includes you doing the majority of the information gathering and creating or reviewing your existing policies and procedures for your project.

You also work with an experienced consultant (internal or external) to help you put the pieces of the PIA together and prepare the PIA submission, and to work with you to develop the implementation plan.


Do This Now

Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.


Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

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