In our healthcare practices, we have policies and procedures to identify the reasonable safeguards we need take to protect personal and health information entrusted to us.
But when employees complete their roles off-site, due to personal circumstances or to ensure business continuity in unusual situations, we need to take action to ensure reasonable safeguards are in place to protect the privacy, confidentiality, and security of personal health information.
Working from home is at the sole discretion of the custodian and owner of the clinic. Examples when this may be applicable include:
Some administrative tasks in a healthcare office—for example, incoming phone calls, appointment booking, appointment reminders, billing, and/or transcription—could be done from a home office environment. Sometimes even follow-up and consultations from the healthcare provider can be done remotely, too.
The healthcare provider or custodian is ultimately responsible to ensure the secure collection, use, and disclosure of health information.
Is Remote Working Good For Your Business?
As the custodian, you must decide if remote working is a good option for your business. When you decide that this is a viable option for your business, you then need to